Everest Group

APRIL 13, 2022

This responsibility spans Everest Group’s research offerings focused on executives in IT, sourcing & vendor management, and shared services. Jimit Arora leads Everest Group’s practice focused on serving enterprise customers. Prashray Kala. Vice President. Prashray Kala. Related Resources.

Service 130

Service Insurance Banking Sourcing 130

Everest Group

NOVEMBER 18, 2021

However, these organizations will still face the challenges of navigating through factors such as accessing niche talent, adopting newer digital technologies, handling rising consumer expectations, increasing demand for analytics, and rapidly transforming business models driving the need to regularly recalibrate strategies.

Analytics 130

Analytics Shared Services Service 130

Everest Group

SEPTEMBER 18, 2024

Job overview This role is part of the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers with pricing decisions in outsourcing arrangements. Strong Analytical skills and problem-solving ability underpins this role, as Pricing of complex deals has many moving parts.

Service 100

Service Global Sourcing Advisory Advisory Research 100

NoonDalton

FEBRUARY 13, 2023

When you consider outsourcing in general for shared services and GBS, you can see how value is realized as the business grows over time. The data shows that, despite the notion that a captive model offers more benefits, shared services and GBS really outsource a lot of work.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Automation Anywhere

MAY 6, 2022

It combines the rule-based, 24/7 task execution of RPA with artificial intelligence (AI) and cognitive capabilities —such as computer vision, natural language processing, and fuzzy logic — with processes and performance analytics. Moving from a reactive stance to a proactive stance can be achieved through automation.

Automation 144

Automation Out-Tasking Human Resources Finance 144

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Planergy Software

MARCH 24, 2025

Shared Services Across Schools MATs can save costsand even generate incomethrough shared services. Centralizing functions such as IT support, procurement , or catering allows the trust to leverage economies of scale, reducing operational expenses while improving service quality.

Finance 52

Finance Shared Services Collaborations Automation 52

Everest Group

SEPTEMBER 21, 2021

Strong Analytical skills and problem-solving ability underpins this role, as Pricing of complex deals has many moving parts. Solution design / Price to win / Bid management teams within Tier 1 IT/BPO service providers. Ability to understand market trends in outsourcing, shared services, and/or off-shoring industry.

Global Sourcing Advisory 100

Global Sourcing Advisory BPO Advisory Strategic Sourcing 100

Everest Group

JULY 8, 2024

It inspires us to continue pushing boundaries and nurturing a culture of excellence and inclusivity,” says Vijayata Nath, CGSA Leader, Cummins Global Services & Analytics, Cummins India. “I I am proud that Global Enterprise Services of dsm-firmenich has received the ‘Top GBS Employer of 2024’ award.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

SEPTEMBER 30, 2024

These include research and development (R&D), product development, digital transformation initiatives, data analytics, and even end-to-end supply chain management. However, today’s GCCs have moved up the value chain, delivering a wide array of strategic GCC functions.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Perficient Digital Transformation

APRIL 6, 2022

Visit us at booth #315 to meet with subject matter experts and thought leaders and learn how we’ve leveraged our extensive expertise in Enterprise Performance Management (EPM) , and Data and Analytics , to drive digital transformation for our customers. Wednesday, June 22nd | Session ID 6083 | Track: Strategic EPM | 11:15 – 12:15.

Supply Chain Management 69

Supply Chain Management Analytics Healthcare Research 69

The Hackett Group

JULY 13, 2021

(NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations. Alcon – Winner, Plan-to-Results (Data Analytics) – ForeSight.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Everest Group

OCTOBER 20, 2023

Investments in strengthening the digital core are a priority over moonshot endeavors Prioritizing resilience through uncertainty, the focus of the global services industry continues to be on pragmatic digital investments like cloud solutions, cyber security, analytics, and automation.

Service 147

Service Offshoring Global Business Services Information Technology 147

Magellan Solutions

MAY 3, 2016

The IBPAP delegation consisted of 11 Philippine BPO companies: Magellan Solutions, Acquire BPO, First Maritime Shared Services, Personiv, Pointwest Technologies Corp., Sitel Philippines Corporation, Startek, Spi Global, TaskUs Inc., and Teleperformance Australia Pty Ltd.

BPO 63

BPO Outsourcing Finance Healthcare 63

Everest Group

JANUARY 3, 2022

Core operations and corporate services CoE : This CoE focuses on developing expertise for multiple departments within the enterprise, including reporting, finance, marketing, customer onboarding, and core operations.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

AH Anderson Consulting

JANUARY 17, 2017

Many tools (or methodologies) throughout the years have enabled achievement of these goals including Shared Services, Lean Six Sigma, Global Business Services (GBS) and maybe the most impactful, Technology Automation. maybe at its most rapid pace in history! Benefit & Value. The future appears bright for RPA.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Zinnov

SEPTEMBER 18, 2024

Meanwhile, Lowe’s GCC in Bengaluru houses over 4,200 employees 1 , delivering value-driven services across Technology, Business Services, and Shared Services for their global home improvement business. 1 Retail GCC Destination? The result?

Retail 52

Retail Supply Chain Management E-Commerce Inventory Management 52

Magellan Solutions

MARCH 5, 2023

One way companies streamline their operations and reduce costs is by outsourcing non-core tasks like customer service and technical support to offshore call centers through business process outsourcing and shared services. The service level agreement (SLA) is a contract between the provider and the client.

Service 98

Service Administrative Outsourcing Right-Sizing 98

Everest Group

AUGUST 25, 2023

Let’s consider the example of a GCC of a leading life sciences firm that proved the GCC’s ability to build effective teams across multiple therapeutic areas by centralizing capabilities such as market research, analytics, and generating insights.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Perficient Digital Transformation

DECEMBER 13, 2023

Often these distinct areas will prioritize their own work and they leave the difficult enterprise prioritization decisions up to shared services like digital. The business and shared services like Digital should come prepared with their best ideas. At the team level, they’re not “outcomes obsessed”.

Healthcare 52

Healthcare Insurance Shared Services Collaborations 52

Capgemini

DECEMBER 19, 2022

Facebook Twitter Linkedin Enterprises are increasingly relying on service providers to overcome the challenge of delivering intelligent, frictionless HR operations that drive enhanced, more personalized people experiences. These challenges and priorities are defining a new future state for HR shared services and outsourcing.

Advisory 52

Advisory Shared Services Analytics Payroll 52

SourceFit

AUGUST 6, 2019

This occured as many companies postponed outsourcing decisions while figuring out how to integrate automation, artificial intelligence and analytics in their shared services strategy. Meanwhile, the Philippine BPO sector continued to grow faster than the global market at 5.1 percent in 2018 and provide direct employment to 1.23

Global Outsourcing 52

Global Outsourcing Outsourcing BPO Call Center 52

The Hackett Group

JULY 9, 2021

Data and analytics. The heightened demand for faster and more accurate forecasts is forcing organizations to rethink their existing data analytics approach and required tools. The coronavirus outbreak and its business and economic repercussions lent new urgency to improving forecasting and analysis.

Information Technology 52

Information Technology Analytics Automation Design 52

SourceFit

MARCH 15, 2016

Raymond Joabar, executive vice president of the American Express World Service and Global Credit Administration (GCA), told the press that AmEx was attracted to the booming BPO industry in the Philippines as well as the language proficiency of Filipino workers and the local culture. Global Data Analytics Outsourcing to Reach $5.9B

BPO 40

BPO Business Process Outsourcing Outsourcing Administrative 40

Influx

OCTOBER 3, 2023

Performance management - The software provides comprehensive reports and analytics on agent performance and operational metrics, allowing managers to identify areas where performance can be improved. Reporting and analytics - Zendesk Explore provides analytics to measure and understand the entire customer experience.

Management 52

Management Customer Support Right-Sizing Analytics 52

SIG Speaks

JUNE 22, 2022

Most businesses won't have many relationships at the shared services or equity partnership level , but identifying those strategic suppliers initially at the performance-based level is essential. Therefore, we've elected to add analytical individuals with a love for data analysis and strong excel skills to our sourcing team.

Management 40

Management Analytics Healthcare Sourcing 40

Perficient Digital Transformation

JANUARY 11, 2024

Visit Please visit the link below to learn how to create endpoints in MuleSoft’s Partner Manager: [link] If you run into migration errors importing the snapshot, re-run the migration excluding the HSS-Shared Services component, as well as the Security and User Preferences artifacts in the Core component.

Administrative 52

Administrative Shared Services Design Analytics 52

Zinnov

OCTOBER 26, 2023

Centralization drives efficiency through standardization, automation, and shared services. Consolidate Key Functions GCC enables consolidation of important capabilities – such as IT, Finance, HR, Procurement, Analytics and more – into a single location or a small network of centers.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

IBM Services

APRIL 20, 2023

Shared Service Operations like Finance, Supply Chain, Procurement, HR, and Enterprise IT are the relevant horizontal domains to engage. At the same time, focused Industry processes with front-to-back office operations are also candidates for transformation prioritized by business owners (e.g.,

Automation 69

Automation Co-Sourcing Finance Right-Sizing 69

Magellan Solutions

NOVEMBER 7, 2023

Outsource A Call Center Service To Magellan-Solutions! Join the countless successful businesses that have benefited from our top-notch outsourcing services. Let us help you streamline your operations and improve work efficiency at a reduced cost.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

MAY 3, 2022

Aside from voice services, the financial giant also started to train its Filipino workers “ to take on higher-value jobs ” in preparation for the massive change brought by artificial intelligence. The focus will be on analytical areas including consumer credit and portfolio analysis.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MAY 6, 2020

Aside from voice services, the financial giant also started to train its Filipino workers “ to take on higher-value jobs ” in preparation for the massive change brought by artificial intelligence. The focus will be on analytical areas including consumer credit and portfolio analysis.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Capgemini

FEBRUARY 7, 2024

Base-level functions on which these operations sit include supply chain analytics and reporting, and supply chain master data management, governance, and data quality. Our two organizations work together to unify planning, procurement, order fulfilment and billing, with direct links to and from both manufacturing and analytics and reporting.

Supply Chain Management 52

Supply Chain Management Management Co-Sourcing Order Management 52

Capgemini

JANUARY 30, 2025

Zara’s emphasis on predictive analytics and demand forecasting supports agility within its supply chain, enabling the company to adjust production and efficiently manage inventory based on customer demand. Advanced analytics can turn vast amounts of supply chain data into actionable insights.

Manufacturing 52

Manufacturing Supply Chain Management Collaborations Out-Tasking 52

Capgemini

NOVEMBER 18, 2024

Standard organizational models distribute processes across regional centers, shared services, and outsourcing, based on well-defined criteria such as complexity, regulatory requirements, business differentiation, and knowledge-requirements. How is Generative AI coming in the equation for insurance finance?

Insurance 52

Insurance Finance Analytics Risk Management 52

Everest Group

JUNE 7, 2023

Merged insurance intermediaries can partner with business process service (BPS) providers to optimize processes, manage risks, enhance data analytics, and improve customer experience, among other benefits. Intermediaries can attract new customers by acquiring another brokerage that provides different products or services.

Insurance 130

Insurance Shared Services Analytics Marketing 130

Planergy Software

MARCH 20, 2025

Centralizing administrative services across schools within the trust is an excellent way to cut costs. A shared services modelwhere tasks like finance, HR, and payroll are handled jointlyreduces redundancies and creates uniformity to reduce staff costs and make operations smoother and more cost-efficient.

Co-Sourcing 52

Co-Sourcing Reduced Overhead Finance Right-Sizing 52