Everest Group

APRIL 9, 2024

Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? True to its promise, the panelists addressed hard questions and pushed the boundaries on what BPOs mean to Global Business Services. Gen AI will undoubtedly impact the services industry over the next few years.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. Until a few years ago, most banking GBS organizations played discrete roles across the data value chain. Data is a powerful force.

Banking 130

Banking Analytics Finance Engineering 130

Automation Anywhere

APRIL 27, 2022

FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product FortressIQ. The lines between banks and banking are blurring more and more. Traditional banking and financial services firms have been slow to react. Transformation is also not a one-time exercise.

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

Zinnov

MAY 6, 2022

The Automation industry has evolved considerably over the past couple of years. COVID led to an unprecedented surge in the adoption of Automation by enterprises in a bid to ensure business continuity and resiliency. The definition of Automation itself has evolved quite significantly over the past several years.

Automation 59

Automation Robotics Process Automation Out-Tasking Healthcare 59

Everest Group

AUGUST 9, 2023

For example, Goldman Sachs is expanding its delivery footprint for engineering services and business innovation by employing over 2000 full-time equivalent employees (FTEs), FedEx is establishing a center of innovation for supply chain optimization, and Lloyds Banking Group is utilizing the location for delivering cybersecurity services.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Zinnov

SEPTEMBER 5, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in. Citibank, and Deutsche Bank acting as joint lead arrangers.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Zinnov

SEPTEMBER 5, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in. Citibank, and Deutsche Bank acting as joint lead arrangers.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52