Everest Group

MAY 30, 2024

Cutting-edge digital technology is revolutionizing subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers.

Management 147

Management Analytics Outsourcing Customer Support 147

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages.

Robotics Process Automation 182

Robotics Process Automation Automation Payroll Healthcare 182

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. There are inherent, real challenges in the way we manage our hybrid GBS models today. Today, the norm is a hybrid of both resourcing models.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. However, successfully adopting and implementing gen AI requires overcoming expertise, data quality, and change management challenges. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. Additionally, marketing solutions like content management systems and social media tools are crucial.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. Round four: decoding the success formula for GBS leaders As expected, the panelists emphasized the importance of stakeholder management, change management, and adaptability. GBS encompasses in-house/captive and outsourced models.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

MAY 14, 2024

Terms such as automation, AI , impact sourcing, and sustainability are typically discussed as separate buzzwords in organizations but are seldom used together. Let’s share more about what we saw during our visit in this blog. The specific focus is on locations with small colleges but limited job opportunities.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Groove Technology

OCTOBER 14, 2021

That’s why software development management techniques play an important role in the success of your outsourced projects. In outsourcing development, project management and planning are also popular. Let’s find out together 5 useful management tips and tricks that can reduce risk and maximize your chances of success.

Software 246

Software Outsourcing Management Out-Tasking 246

Everest Group

FEBRUARY 22, 2024

Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. The next blog in this series will explore the hybrid Copilot strategy in detail. The future lies in adopting a hybrid approach, combining buying prebuilt solutions and building custom offerings.

Out-Tasking 162

Out-Tasking Cybersecurity Government Service 162

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. Managing disparate technologies, ensuring seamless connectivity, and maintaining security across these diverse environments is a complex puzzle. HPE clients can take advantage of the enhanced automation capabilities enabled by Mist offerings.

Automation 162

Automation Marketing Sales Flexibility 162

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. AI takes CX a step further with instant support from chatbots, personalized recommendations, and task automation. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. With information pouring in from various channels, managing and organizing this content becomes a herculean task. The content ecosystem has evolved dramatically since the 1990s.

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

MARCH 19, 2024

The transition to a T+1 settlement cycle represents a monumental shift for banks and financial institutions that will impact trade management, resource allocation, and risk mitigation. Settlement compression will drive the industry to strengthen and automate these processes, leading to more efficient and reliable operations.

Banking 162

Banking Service Streamline Operations Risk Management 162

Everest Group

JULY 31, 2024

With an ever-expanding stream of customer interaction channels available, AI can help enterprises manage these diverse touchpoints more consistently and coherently. However, many enterprises manage these channels separately, leading to disjointed customer experiences, fragmented data, and service inefficiencies.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. These AI engines are becoming integral to business operations, automating mundane tasks, providing deep insightsand unifying disparate operational silos. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment. Learn More What is the PEAK Matrix®?

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

FEBRUARY 6, 2024

The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. Consultants must guide clients in developing robust governance strategies, enhancing security measures, and ensuring compliance to build trust and manage risks associated with gen AI.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

OCTOBER 4, 2024

In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. What does it mean for the banking and financial services industry?

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

MAY 21, 2024

Insurance companies can significantly cut operational costs by automating manual processes and eliminating the need for an extensive in-house team Resource scalability: Actuarial workload fluctuates frequently, making maintaining an appropriately sized in-house team difficult.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

SEPTEMBER 26, 2024

These disruptions can cause service outages, leading to customer dissatisfaction and potential churn Intercarrier settlement issues: The intricate nature of intercarrier settlements and navigating a complex regulatory landscape that governs intercarrier settlements, requires precise data management and reconciliation processes.

Automation 130

Automation Government Administrative Efficiency 130

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. Additionally, marketing solutions like content management systems and social media tools are crucial.

Sales 130

Sales Analytics Collaborations Marketing 130

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

APRIL 16, 2024

Financial implications During the transition to a dollarized economy, global companies may face challenges in hedging due to foreign exchange fluctuations, necessitating careful currency risk management and financial strategy adaptation to maintain profitability.

Banking 162

Banking Government Jobbing Risk Management 162

Everest Group

JULY 25, 2024

This blog explores how Global Capability Centers (GCCs) are helping to navigate these challenges by fostering a future-ready workforce through innovative learning strategies, modernized job architectures, and advanced technology solutions. Read more on nasscom community

Jobbing 130

Jobbing Automation Service Management 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Everest Group

JANUARY 5, 2024

By effectively managing the content supply chain, enterprises can achieve greater productivity and scalability and produce high-impact content. Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog.

Marketing 162

Marketing Reduced Costs Efficiency Managed Services 162

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. This technology can streamline operational processes, automate tasks, and enhance customer experience by fostering engagement through tailored experiences.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

AUGUST 31, 2023

Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. Streamlining contact centers and automating benefit verification are low-hanging fruits BigTechs may target. We will continue to closely follow how BigTechs’ GAI play evolves in the payer market.

Healthcare 147

Healthcare Administrative Right-Sizing Government 147

Everest Group

APRIL 11, 2024

Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges. Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. In the realm of supply chain management, advanced technologies such as blockchain enable transparent and traceable sourcing, ensuring ethical practices and minimizing environmental impact.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

AUGUST 14, 2024

Consequently, there has been a decrease in deal activities and a shift in focus toward tightening the bottom line and managing risks. Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. Let’s explore how AWS is managing this. Its secure, scalable, and global infrastructure services, along with its comprehensive capacity management tools, have made it a strong enterprise choice.

Government 147

Government Analytics Research Service 147