ScaleHub

JANUARY 12, 2022

Susanne brings her substantial knowledge of the BPO market as she assumes oversight of all sales activities in the EMEA region. In this crucial role, Susanne’s responsibilities will include: Strategic positioning of ScaleHub’s managed service offering within our target markets (BPOs & Shared Service Centers for insurers and banks).

Sales 52

Sales BPO Insurance Banking 52

Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. The working conditions increased the fear of Covid-19 among 247 bpo services inc. The pandemic damaged even the BPO sector. But the BPO industry in the Philippines accommodated many adjustments. The pandemic disrupts the BPO industry. Moreso, Filipinos are resilient.

Call Center 52

Call Center Outsourcing Business Process Outsourcing BPO 52

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs.

E-Commerce 52

E-Commerce BPO Human Resources Research 52

Everest Group

OCTOBER 20, 2023

Investments in strengthening the digital core are a priority over moonshot endeavors Prioritizing resilience through uncertainty, the focus of the global services industry continues to be on pragmatic digital investments like cloud solutions, cyber security, analytics, and automation.

Service 147

Service Offshoring Global Business Services Information Technology 147

Magellan Solutions

MARCH 20, 2020

Along with convenience, personalized service is one of the keys to enhancing customer experience. . While there’s nothing wrong with an automated answering service, this is not what customers prefer. Meanwhile, the email support function enables agents to confirm customers’ orders by sending an automated email about it.

Call Center 52

Call Center BPO Outsourcing Customer Service 52

ScaleHub

APRIL 27, 2022

He’ll continue to build our existing US business focus on BPOs, service bureaus, and shared service centers for insurance companies and banks. Local expertise about the BPO and the financial services markets is important to continue our success. The US market is huge and demanding.

Sales 52

Sales Insurance Manufacturing BPO 52

ScaleHub

JUNE 15, 2022

Japan is one of the most interesting countries in the world for our unique collective intelligence solution for automating business processes, using a top-quality system to produce high data accuracy. ScaleHub will continue to focus on the globally defined target markets of BPOs and shared service centers for the financial services industry.

BPO 52

BPO Finance Shared Services Regulations 52

Magellan Solutions

MAY 3, 2022

The financial institution has its shared services and many other regional hubs in the Philippines. PFG is one of the US companies that outsource its inbound customer service. Capital One, an American bank holding company, points to automation as the reason why they are outsourcing call center jobs to offshore locations. .

Call Center 81

Call Center Outsourcing Offshoring Banking 81

ScaleHub

MARCH 9, 2022

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. Let’s talk , or check out more on our automated, scalable solutions here. Learn more.

Out-Tasking 52

Out-Tasking Business Process Outsourcing Flexibility BPO 52

Magellan Solutions

NOVEMBER 7, 2023

Paypal’s initiative in outsourcing most of its customer service-related tasks not only favors its users, but it’s also a smart move for them to save on labor costs while providing job security to employees worldwide. Join the countless successful businesses that have benefited from our top-notch outsourcing services.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

JUNE 5, 2021

These top 5 call center service provider for SMEs will show us why offshore outsourcing is better. There are a lot of things to consider when looking for the perfect call center service provider for your small business. . Do BPO companies have a minimum? Can you just get a small team for your call center service? .

Call Center 52

Call Center Offshoring Outsourcing Service 52

Magellan Solutions

APRIL 24, 2024

We utilize a dedicated agent model, but we’re also equipped with a hybrid model that includes a shared services team to manage overflow during peak times. This approach ensures we’re always ready to adapt to our client’s needs, maintaining efficiency without compromising service quality.”

Data Entry 52

Data Entry Sales Inventory Management Streamline Operations 52

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. How will Sourcing for Outsourcing and Shared Services Change Going Forward? February Microlearning by SIG University. So what should you be armed with to be a vital asset for the business?

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. How will Sourcing for Outsourcing and Shared Services Change Going Forward? February Microlearning by SIG University. So what should you be armed with to be a vital asset for the business?

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

MARCH 1, 2022

How will Sourcing for Outsourcing and Shared Services Change Going Forward? Recently the Sourcing Industry Group (SIG) and DATAMARK, Inc collaborated on a short survey to look at the evolving trends and market perspectives for outsourcing and shared services post-pandemic. learn more. . learn more. . Subscribe. .

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

Magellan Solutions

MAY 6, 2020

The financial institution has its shared services and many other regional hubs in the Philippines. PFG is one of the US companies that outsource its inbound customer service. Capital One, an American bank holding company, points to automation as the reason why they are outsourcing call center jobs to offshore locations. .

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

FEBRUARY 24, 2022

Having a service provider do a business task for you is called “outsourcing.” ” A BPO company takes care of all marketing, inbound, and outbound calls. Whether you run a small business or a big one, this service is for you! Flatworld Solutions is another BPO company that offers a variety of services.

Sales 40

Sales Outsourcing BPO Out-Tasking 40

Everest Group

MARCH 17, 2025

With the GCC services market projected to reach $40 billion by 2027, enterprises must rethink traditional models and leverage strategic partnerships with service providers to accelerate transformation, streamline operations, and enhance automation-led efficiencies. What questions will the webinar answer for the participants?

Streamline Operations 130

Streamline Operations BPO Shared Services Collaborations 130