Premier BPO

JUNE 28, 2024

This becomes a source of great dissatisfaction for consumers. Human agents are specially aligned to address more complex issues that help maintain a crucial balance between automation and human touch for improved CX.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

AUGUST 26, 2024

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Premier BPO

MARCH 29, 2023

Our COO calls this “co-sourcing”. Clients are relieved that they can work with us across the spectrum of services given our multi-country footprint to source the best talent for their unique needs. Our clients look to us for strategic insights and collaborate together to enhance their business.

Co-Sourcing 130

Co-Sourcing Supply Chain Management BPO Outsourcing 130

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

JANUARY 27, 2022

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Request the Executive Brief. Our Experts. Michel Janssen. Chief Research Officer. Michel Janssen. Parul Jain. Practice Director.

Co-Sourcing 130

Co-Sourcing Advisory Research Global Business Services 130

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Perficient Digital Transformation

SEPTEMBER 27, 2021

Always someone who is passionate about getting involved and supporting up-and-coming talent, it is with great pleasure that we introduce one of our leaders, Erin Moloney , the general manager of Perficient’s Dallas office and co-lead of Perficient’s Women in Tech ERG. Erin’s influence and excellence aren’t limited to just Perficient.

Co-Sourcing 119

Co-Sourcing Management Collaborations Jobbing 119

Premier BPO

JUNE 21, 2024

At the same time, automated compliance enforcement ensures you confidently navigate the complexities of regulations. Secondly, MDM streamlines device management and automates routine tasks, boosting employee productivity, with 78% of the employees preferring a single mobile device to balance their personal and professional lives 3.These

Marketing 130

Marketing BPO Co-Sourcing Flexibility 130

Everest Group

NOVEMBER 7, 2022

These most benefit existing consumers of cloud infrastructure providers’ technology stack that intend to digitize their platforms and services by co-creating or co-developing solutions with ecosystem players, instead of preferring directly consumable end-to-end industry cloud offerings. Level of industry-specificity: Low-medium.

Co-Sourcing 130

Co-Sourcing Banking Manufacturing Retail 130

IBM Services

MARCH 15, 2024

These improvements are further underscored by the solution’s automated discovery of dead code or unreachable code and its ability to identify microservices in potential target states. Cloud services configuration: Automate the build-out and configuration of the cloud platform and the required cloud services for application workloads.

Co-Sourcing 96

Co-Sourcing Healthcare Automation Collaborations 96

Premier BPO

JULY 12, 2024

Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes. Premier BPO differentiates itself through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

MARCH 1, 2023

Instead, it can assist them by streamlining the process and making it cost-effective and efficient by automating routine tasks, improving the candidate experience, and enhancing the recruitment process. As humans, we need to embrace it and learn to co-exist with it.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. It’s not just about delegation; it’s about co-sourcing approach, fostering innovation, and steering towards unparalleled growth. As highlighted by Curtis Dubay, Chief Economist at the U.S.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. It’s not just about delegation; it’s about co-sourcing approach, fostering innovation, and steering towards unparalleled growth. As highlighted by Curtis Dubay, Chief Economist at the U.S.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Premier BPO

OCTOBER 8, 2024

This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands. Extract, Transform, and Load (ETL) complements EDI by extracting data from various sources, transforming it into a usable format, and loading it into a central system like a data warehouse.

Co-Sourcing 130

Co-Sourcing Outsourcing Government Streamline Operations 130

IBM Services

NOVEMBER 15, 2023

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Watsonx allows enterprises to effortlessly generate conversation transcripts with live agents or automate Q&A sessions.

Co-Sourcing 90

Co-Sourcing Supply Chain Management Engineering Sales 90

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. The overall networking at the event was tremendous.

Shared Services 100

Shared Services Co-Sourcing Service BPO 100

IBM Services

NOVEMBER 14, 2023

Data products and data mesh Data products are assembled data from sources that can serve a set of functional needs that can be packaged into a consumable unit. Flexibility in data collection is made possible when product lakehouses connect to and ingest data from many sources, using many different technology protocols.

Co-Sourcing 110

Co-Sourcing Sourcing Right-Sizing Analytics 110

IBM Services

SEPTEMBER 13, 2023

Today, entire industries are looking to leverage the availability of complex space technologies and insights — from reusable rocket launchers to the use of open-source machine learning pipelines — to accelerate a new era of commercial space applications.

Co-Sourcing 100

Co-Sourcing Government Sourcing Automation 100

Premier BPO

DECEMBER 3, 2021

If you need someone to give strategic advice and go through all challenges with you; then partnerships based on Co-Sourcing or Right-Shoring are better suited to your business model. Partnerships involve mutual investments, aligned goals , building trust , and achieving long-term outcomes.

Co-Sourcing 130

Co-Sourcing Right-Sizing Outsourcing BPO 130

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The product offers capabilities like custom applications, intelligent automation using AI, and actionable insights. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

IBM Services

MARCH 4, 2024

For instance, when automating password change requests, do you need a 175 billion parameter public foundation model, a fine-tuned smaller model, or AI orchestration to call APIs? An AI+ enterprise empowers architects to confidently source, prepare, transform, protect and deliver data to the required locations for AI.

Government 103

Government Co-Sourcing Engineering Risk Management 103

Premier BPO

MAY 12, 2022

Using technology and automation to augment existing CX processes. Using technology and automation to augment existing CX processes. We offer co-sourcing partnerships, a hybrid approach to outsourcing while sharing mutual risk and reward. Playing off of strengths for clients. Playing off of strengths for clients.

BPO 130

BPO Co-Sourcing Insurance Automation 130

IBM Services

JANUARY 11, 2024

And there’s no reason why mainframe applications wouldn’t benefit from agile development and smaller, incremental releases within a DevOps-style automated pipeline. The Intellyx take We are generally skeptical of most vendor claims about AI, as often they are simply automation by another name.

Co-Sourcing 105

Co-Sourcing Banking Automation Design 105

Premier BPO

AUGUST 19, 2021

Co-Sourcing. A type of outsourcing that makes the externally hired company part of your in-house team and promotes values of sharing risk and reward is Co-souring. An automated phone system with pre-recorded or computerized voice that acts as the first point of contact for customers in a contact center for incoming calls.

BPO 130

BPO Outsourcing Call Center Offshoring 130

IBM Services

JANUARY 16, 2024

Fossil fuels such as coal and gas emit significant amounts of carbon, whereas renewable sources such as wind or solar emit negligible amounts. CFP represents the total amount of CO 2 and equivalent GHG emissions associated with powering a data center, starting from a baseline measurement of CFP greater than or equal to zero.

Co-Sourcing 91

Co-Sourcing Efficiency Accounting Sourcing 91

IBM Services

DECEMBER 19, 2023

Stage 1: Development automation Infrastructure automation (IaC) and pipeline automation are self-contained within the development team, which makes automation a great place to start. They key to this alignment is the co-creation of these patterns between participating organizations.

Automation 79

Automation Co-Sourcing Engineering Software 79

IBM Services

SEPTEMBER 11, 2023

Benefits Present Value (PV) of $3.43M and Net Present Value (NPV) of $2.42M Three-year benefits include higher growth through better customer experience of $1.76M , automation-driven productivity gains of $1.20M , and data-driven operational improvements of $473K What is IBM Db2 (LUW)?

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

Perficient Digital Transformation

JUNE 1, 2022

” ~ – Steve Jobs, Co-founder, former CEO, and Chairman, Apple Inc. We’ve been using “Postman” to perform functional testing and automate integration testing for our API, and our client wants to get some reuse from the work that’s gone into these tests. ” ~ Ian Molyneaux.

Efficiency 97

Efficiency Co-Sourcing Design Right-Sizing 97