31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Automation Anywhere

JUNE 15, 2022

Intelligent automation in the form of a Digital Workforce is not only enhancing the productivity and efficiency of finance professionals but also improving accuracy and increasing cash flow. Digital Workers can automate and streamline these processes, acting and analyzing in ways humans do. Consider the invoice processing skill.

Accounting 145

Accounting Robotics Process Automation Finance Automation 145

IBM Services

APRIL 1, 2024

Even the best organizations face challenges about the scale and scope of governance and efficient streamlining of their resources across the enterprise. It is crucial to align these different, well-meaning standards, while enabling our developers to cross silos and organizational boundaries to gain efficiencies.

Efficiency 76

Efficiency Software Out-Tasking Engineering 76

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Groove Technology

OCTOBER 14, 2021

An outsourcing service provider brings expertise and experience, thus resulting in increased productivity and efficiency of your business. Collaboration tools are a great way to ensure optimal work production. In their manifesto, those who call themselves “Agility” prioritize collaboration, interaction, dynamism, and responsiveness.

Software 246

Software Outsourcing Management Right-Sizing 246

Groove Technology

JANUARY 15, 2025

Artificial Intelligence (AI) is reshaping the development landscape for.NET developers, opening up unprecedented opportunities to build intelligent and efficient applications. Well explore how AI is transforming the.NET development process, automating routine tasks, adding intelligence to applications, and accelerating development speed.

Out-Tasking 130

Out-Tasking Analytics Engineering Automation 130

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

31 West

JULY 19, 2024

This fosters a collaborative environment where a customer care team can work hand-in-hand with sales representatives. The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. and enables agents to resolve issues fast and efficiently.

Service 130

Service Customer Service Sales Out-Tasking 130

The Hackett Group

AUGUST 1, 2024

NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. As a comprehensive end-to-end payroll outsourcing, support, and services offering, Hackett Pay handles everything from time files to tax compliance, ensuring accuracy and efficiency at every step.

Payroll 78

Payroll Collaborations Managed Services Management 78

Groove Technology

OCTOBER 1, 2024

Outsourcing has emerged as an effective solution, helping businesses save significantly on costs through access to cheap human resources, reducing operating costs and increasing work efficiency. Faster Time-to-Market: Collaboration with external partners can accelerate development cycles, enabling quicker launches of products and services.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

31 West

APRIL 16, 2024

Utilize Cloud Services Migrating to cloud services translates into direct cost-efficiency for companies. Boosted Productivity – Efficient use of technology accelerates workflow and reduces time wastage. Leverage Remote Support Capabilities Remote IT support has become a cornerstone for cost-efficient tech assistance.

Software 130

Software Labor Costs Out-Tasking Outsourcing 130

Groove Technology

FEBRUARY 5, 2022

Companies that use or outsource DevOps processes have demonstrated that its principles can result in improved project visibility, increased development efficiency, simplified system configuration, optimized resources, and strengthened data security. Implementing Devops Has Grown In Popularity Over The Last Few Years. The DevOps lifecycle.

Outsourcing 130

Outsourcing Collaborations Software Automation 130

31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Key Selling Points Remarkable collaboration features Easy setup and navigation Scalable solution with plans designed for small-scale, mid-sized, and large-scale companies. The ticketing system also has an internal collaboration feature.

Analytics 130

Analytics Automation Customer Support Customer Service 130

Perficient Digital Transformation

APRIL 15, 2024

Introduction: In the world of robotic process automation (RPA), Blue Prism stands out as a leading platform that empowers organizations to automate their business processes. Analysing logs can provide crucial information for troubleshooting and improving your automation solutions. Shortcut Shift+F11) 6.

Robotics Process Automation 104

Robotics Process Automation Automation Collaborations Design 104

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Analytics Software E-Commerce 130

Groove Technology

JUNE 1, 2024

Importance of Shift-Left Testing in Modern Software Development In today's fast-paced software development world, the need for efficient, high-quality software is more critical than ever. Quicker Feedback: Gain rapid feedback on new code stability using test automation tools. But how exactly does it work?

Software 130

Software Reduced Costs Automation Collaborations 130

31 West

NOVEMBER 25, 2023

Effective ITSM can ensure that IT resources are utilized efficiently, support services are responsive and user-friendly, and technological advancements are seamlessly integrated into the educational framework. Service Operation: Efficiently and effectively delivering and supporting services.

Management 130

Management Service Administrative Research 130

31 West

OCTOBER 21, 2022

An enterprise help desk enables you to automate a vast area of your business operation. For example, an automated ticket assignment feature allows you to assign service request tickets to the relevant agents automatically. Ticket management : Automated ticketing system ensures easy conversion of customer requests into tickets.

Collaborations 130

Collaborations Operational Costs Automation Customer Service 130

IBM Services

DECEMBER 4, 2023

By implementing Oracle , one of the world’s leading enterprise resource planning (ERP) tools, organizations can transform their business processes and significantly increase operational efficiency. Using automation , Oracle can simplify routine tasks to increase operational efficiency.

Efficiency 77

Efficiency Supply Chain Management Human Resources Reduced Costs 77

Perficient Digital Transformation

SEPTEMBER 17, 2024

This year, I’m particularly excited about how far we’ve advanced with Optimizely One in collaboration with Perficient, which is described as an operating system for marketing teams. For one, it creates communication barriers, making it hard for teams to collaborate effectively. Will you be at Opticon 2024?

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

Redial

SEPTEMBER 5, 2024

While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation. Conclusion The BPO industry is more than just a cost-cutting solution—it’s a strategic tool for enhancing efficiency, fostering innovation, and improving customer satisfaction.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. ZenDesk help desk software is just that.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Magellan Solutions

JUNE 19, 2023

AI is transforming education through personalized learning, task automation, and increased convenience. Businesses are stepping into a new era of efficiency and innovation. It automates repetitive jobs, analyzes data, and enhances human capabilities. It automates repetitive jobs, analyzes data, and enhances human capabilities.

Outsourcing 105

Outsourcing Out-Tasking Call Center Collaborations 105

Automation Anywhere

JULY 21, 2021

Intelligent automation, combining Robotic Process Automation (RPA) and artificial intelligence (AI), offers a solution to that challenge. Intelligent automation software bots can operate as a fourth type of worker, operating in harmony with the other three, permanent, pooled, and interim staff. Put Fourth Workers to Work.

Healthcare 138

Healthcare Software Robotics Process Automation Administrative 138

31 West

AUGUST 17, 2022

They can perform this task efficiently through a helpdesk ticketing system. An IT help desk ticketing system enables all end-users to register their issues in an automated ticket management system. This tool simplifies the support process through the use of automation rules and other features. Enhanced Collaboration.

Customer Service 130

Customer Service Out-Tasking Automation Efficiency 130

Groove Technology

NOVEMBER 15, 2024

These projects support businesses in managing operations more efficiently and meeting their digital transformation goals. This global developer base allows software outsourcing partners to access skilled talent across multiple time zones, enhancing collaboration in the development process.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

IBM Business Partners

JUNE 13, 2024

However, when critical decisions were pending, manual workflows and disjointed tools made it nearly impossible for senior leadership to see everything in one system or retrieve information efficiently. Data has to connect, people need to connect and collaborate, and we need to start talking in the same language,” Yeremova said.

Efficiency 68

Efficiency Marketing Government Analytics 68

Hyland

AUGUST 5, 2022

Decreased team collaboration. Likewise, how does management implement greater collaboration between virtual teams and those in the office? Setting work-from-home expectations is the first thing an organization must do if they wish to promote remote efficiency. Social isolation. Loss in productivity.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

Everest Group

AUGUST 14, 2024

Digital transformation is enabling PE firms to improve operational efficiency, enhance decision-making, and drive value creation. Digital platforms can track and analyze carbon footprints and automate compliance reports, making it easier for companies to adhere to evolving ESG standards and regulatory requirements.

Collaborations 64

Collaborations Advisory Regulations Government 64

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

31 West

JULY 10, 2024

This way your afterhours support can efficiently track requests of your customers and respond to them in a timely manner. Marketing automation : CRM systems typically offer tools that may allow you to automate numerous marketing processes, thus saving you from numerous monotonous tasks.

E-Commerce 130

E-Commerce Sales Out-Tasking Automation 130

31 West

MARCH 28, 2023

Google Workspace allows a seamless transition to a digital business structure with its smart collaboration tools. Office 365, on the other hand, is famous for its automation capabilities and a wide array of cloud-based applications that simplify your hectic business tasks. However, it’s not as efficient as Outlook.

Collaborations 130

Collaborations Software Customer Support Jobbing 130

Groove Technology

JUNE 27, 2024

Integrate into Continuous Integration (CI) Incorporate sanity testing into continuous integration (CI) pipelines by automating post-build sanity checks. Collaborate with stakeholders to define key user interactions. Selenium enables flexible test scripting and automates sanity tests across various browsers and platforms.

Software 130

Software Flexibility Automation Efficiency 130

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs.

Software 100

Software Outsourcing Collaborations Flexibility 100

31 West

JANUARY 3, 2023

It enhances regular work with more automation resulting in the efficient delivery of services. It enhances your IT service efficiency above 20% with organized AI functionalities that automate regular work. It will help you with higher efficiency and lower costs. Get Real-Time Data Through Analytics.

Analytics 130

Analytics Automation Outsourcing Collaborations 130