Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. Large-scale AI applications in cloud, chatbots, and automation platforms contribute heavily to energy drain.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Automation Anywhere

FEBRUARY 22, 2021

Within a few short weeks, the scalability, resilience, flexibility, and accessibility of cloud looked a lot more attractive, as banks sought to manage uncertainty and pivot to a different operating model.” Moving up Why is cloud automation rising to the forefront in banking?

Banking 98

Banking Automation Robotics Process Automation Accounting 98

IBM Services

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. This way, organizations can ensure their customer base receives answers to their problems in the format they prefer. Customer service is an integral part of the customer experience.

Customer Service 79

Customer Service Service Call Center Customer Support 79

31 West

OCTOBER 21, 2022

An enterprise help desk enables you to automate a vast area of your business operation. For example, an automated ticket assignment feature allows you to assign service request tickets to the relevant agents automatically. Moreover, it offers a self-service feature delivering a prompt solution to the users.

Collaborations 130

Collaborations Operational Costs Automation Customer Service 130

31 West

AUGUST 10, 2022

So one of the most vital parts of your business operation is customer service. Most companies manage smooth customer service through a helpdesk solution. This approach makes your business process error-free and more productive by replacing the in-person service desk with automated ticketing.

Customer Service 130

Customer Service Software Out-Tasking Sourcing 130

IBM Services

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

Customer Service 66

Customer Service Service Customer Support Call Center 66

Metasource

JUNE 22, 2021

Luckily, there are services and software, such as digital mailroom services , workflow automation , and e-forms that make completing these tasks significantly easier. Outsourcing your mailroom and implementing workflow automation software takes you even further in improving your company’s bottom line.

Operational Costs 52

Operational Costs Efficiency Software Automation 52

31 West

DECEMBER 6, 2022

Although traditional practices are still in use, they can’t automate IT operations. To streamline routine business operations and reduce manual workload, companies are turning to IT help desk companies to handle their technical issues efficiently. Automated Applications. Security Operations. HR Service Delivery.

Software 130

Software Customer Service Automation Human Resources 130

NoonDalton

JUNE 24, 2024

Say what you like about the current business landscape, customer service remains pivotal in building and maintaining strong client relationships. As companies strive to balance traditional methods with digital advancements, the question arises: should they stick with traditional customer service methods or embrace digital solutions?

Customer Service 52

Customer Service Service Efficiency Call Center 52

31 West

OCTOBER 14, 2022

Use the Benefit of Automation. Use the Benefit of Automation. Automation is an effective and more sophisticated way of implementing a help desk system. As per Deloitte, 73% of businesses have started integrating automation into their help desk methods. It reduces help desk operating costs.

Software 130

Software Automation Customer Service Efficiency 130

Offshore India Data Entry

MAY 21, 2024

This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. With the rise of AI and automation, companies are now seeking more than just cost savings from their BPO providers.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Perficient Digital Transformation

AUGUST 2, 2024

Retail businesses manage order processing and exception handling through manual entries and semi-automated systems. These tasks are typically divided among customer service teams, logistics staff, and operations managers, who rely heavily on traditional tools like spreadsheets and email communications.

Automation 59

Automation Out-Tasking Retail Operational Costs 59

Pure Moderation

DECEMBER 15, 2022

Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. Machine learning, for instance, has drastically redefined customer service outcomes and approaches.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Metasource

SEPTEMBER 15, 2022

Many organizations have quickly joined the automation revolution to boost productivity, enhance customer service, reduce costs, and enable remote work. In fact, a McKinsey study found that 80% of companies that transitioned most of their employees to a remote work model due to COVID-19 increased automation.

Automation 52

Automation Robotics Process Automation Reduced Costs Human Resources 52

Perficient Digital Transformation

NOVEMBER 20, 2024

For use cases where accuracy is prioritized over cost—such as in high-stakes applications like customer service—this hierarchical method is generally the recommended approach. Customer Complaints This category identifies emails expressing dissatisfaction or grievances.

Out-Tasking 52

Out-Tasking Automation Design Efficiency 52

31 West

AUGUST 24, 2024

When it comes to complaints, this centralization is crucial for several reasons: Comprehensive view : All customer interactions, including complaints, are stored in one place, providing a 360-degree view of the customer’s history with the company.

Analytics 130

Analytics Customer Service Management Automation 130

31 West

AUGUST 23, 2022

A practical MSP help desk is the key to quality customer service and enhanced customer retention rates. You can follow the below tips for creating an efficient MSP help desk service. Automate ticket alerts to assign tasks to the right people. How to Build an Efficient MSP Help Desk? Frequently Asked Questions.

Managed Services 130

Managed Services Management Service Right-Sizing 130

Metasource

APRIL 4, 2023

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work. Here are 5 signs it can.

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

31 West

SEPTEMBER 14, 2022

Businesses, small or large, require technology and automation. In the next few years, advanced technologies like cloud computing and big data will drive the future success of managed services. A managed service provider is fully liable for operating your IT infrastructure. Improve customer service skills.

IT Outsourcing 130

IT Outsourcing Outsourcing Managed Services Operational Costs 130

31 West

FEBRUARY 21, 2022

Here are 6 advantages of outsourcing your help desk services. 1) Reduced Costs and Increase in Savings. The primary benefit of having an outsourced helpdesk is a reduction in operational costs. Now with all these, you can assess the effectiveness of your customer service team and identify areas for improvement.

Outsourcing 130

Outsourcing Service Streamline Operations Reduced Costs 130

IBM Services

JANUARY 18, 2024

The latest artificial intelligence (AI) chatbots , also known as intelligent virtual assistants or virtual agents, not only understand natural conversations thanks to advanced language models but also proactively automate various tasks using conversational AI technology. This results in reduced frustration and annoyance for your customers.

E-Commerce 92

E-Commerce Sales Customer Service Insurance 92

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Amzur

AUGUST 26, 2021

They serve different purposes to ensure a business embraces modern ways and delivers exceptional customer services. In legacy application modernization , companies leverage Big data, cloud computing solutions, and modern automation technologies to bring innovation and exceptional customer experience.

Out-Tasking 98

Out-Tasking Right-Sizing Streamline Operations Automation 98

31 West

JUNE 24, 2020

Augment Productivity: A specialized, outsourced IT Help Desk support partner will handle customer care, as well as any hitches or pitfalls that cause annoying delays so that your IT professionals can focus on their core functions, which is most crucial for a business’s advancement. Those are costs you don’t want to incur. To Conclude.

Outsourcing 130

Outsourcing Out-Tasking Labor Costs Operational Costs 130

IBM Services

FEBRUARY 19, 2024

Effective SCM initiatives offer several benefits: Lower operational costs : By optimizing inventory levels , improving warehousing efficiency and streamlining order fulfillment processes, companies can save on storage, labor and transportation expenses.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

Perficient Digital Transformation

AUGUST 1, 2024

Instead, the seller forwards the order and payment details to a supplier, who then ships the product directly to the customer. This model is popular because it allows retailer to avoid investing in warehouse space, operational cost, or unsold inventory, and instead focus on other areas like marketing. Here are a few reasons.

Retail 52

Retail Operational Costs Inventory Management Customer Service 52

Amzur

SEPTEMBER 30, 2021

So, your business needs modern financial tools to handle growing operations and bring transparency. . For example, NetSuite ERP solutions for financial operations are a wise choice for growing businesses. . In any organization, there are a few tedious and regular tasks that need automation.

Information Technology 98

Information Technology Out-Tasking Right-Sizing Flexibility 98

Hyland

JUNE 23, 2022

Workflow automation. The right low-code platforms give your business the ability to implement advanced process and workflow automation, which is an essential part of your digital transformation journey. Customer service and support.

Robotics Process Automation 98

Robotics Process Automation Finance Human Resources Out-Tasking 98

Balbelforce

JULY 14, 2022

CRM software is a powerful tool that can help call centers keep track of the customer relationship, gather data, automate and streamline workflows, and provide agents with a context for each individual caller. A CRM call center is a type of customer service center that uses a CRM system to track and manage customer interactions.

Call Center 52

Call Center Automation Data Entry Customer Service 52

NoonDalton

MARCH 20, 2023

Automating Repetitive Tasks One of the most significant benefits of AI is that it can automate repetitive tasks. This means that businesses can use AI-powered tools to complete tasks that were previously done manually, such as data entry, processing invoices, and customer service.

Outsourcing 52

Outsourcing Data Entry E-Commerce Reduced Costs 52

Balbelforce

JANUARY 12, 2022

Cost per call shouldn’t be confused with cost per contact; that’s a related metric which looks at your fully loaded costs across every contact channel. Contact centers tend to be especially interested in the cost of calls because calls are consistently the most expensive form of customer service.

Call Center 52

Call Center Software Automation Customer Service 52

Raya Contact Center

JANUARY 24, 2024

AI-powered tools and technologies are transforming call centers, customer service, and other BPO functions. This infusion of AI is not just about automation but is also about enhancing the overall customer experience. 2 Cost Reduction: The integration of AI in BPO services results in significant cost savings.

Reduced Costs 45

Reduced Costs BPO Reduced Overhead Human Resources 45

Perficient Digital Transformation

JULY 25, 2024

Concentrating on these areas will provide customers, manufacturers, and dealers with an enhancement of buy-to-sustain processes. AI-infused Customer Service Chatbots and Virtual Agents Chatbots have seen an enormous increase and adoption in the last three to five years. The chatbot market is set to expand at a remarkable 23.3%

Order Management 52

Order Management Management Manufacturing Inventory Management 52

Metasource

JULY 22, 2024

And the benefits of BPM services are amplified when you add advanced technologies like artificial intelligence (AI) into the mix. By integrating AI, you can enhance your BPM framework, automating routine tasks and enabling real-time, data-driven decisions. Take accounts payable (AP) automation as an example.

Management 52

Management Healthcare Out-Tasking Government 52

Mattsen Kumar

OCTOBER 1, 2024

IBM’s global study results demonstrate that 74% of Energy & Utility companies surveyed have implemented or are analyzing using AI in their operations. The promise of AI goes far beyond mere automation; it’s about creating a more dynamic, responsive, and personalized customer experience. out of 100.

Streamline Operations 52

Streamline Operations Customer Service Efficiency Operational Costs 52

Jonajo Blog

OCTOBER 6, 2023

In this article, we will explore how AI is revolutionizing customer engagement and reshaping the way marketers operate. It’s not just about automating tasks; AI empowers marketers with data-driven insights and the ability to deliver highly personalized experiences to customers.

E-Commerce 52

E-Commerce Analytics Automation Marketing 52

Planergy Software

OCTOBER 6, 2022

Business Process Automation (BPA) Business Process Management (BPM). In business, hyperautomation refers to the use of advanced technology, such as artificial intelligence (AI) and machine learning (ML), to automate processes. Without these, automation is only a convenience, and businesses will find themselves limited.

Automation 52

Automation Finance Human Resources Reduced Costs 52