Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Premier BPO

MAY 30, 2024

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. From Answering Services to Contact Centers Business Process Outsourcing began to take shape in the 1950s. Empires Outsource for Efficiency Outsourcing can be traced back to ancient civilizations.

Outsourcing 246

Outsourcing BPO Business Process Outsourcing Manufacturing 246

Simplr

MARCH 24, 2023

We here at Simplr believe that within a decade, 90% of today’s customer service inquiries will either be automated or proactively prevented. Forrester has taken this one step further and predicted that 70% will be automated by the end of this year. which will include engaging with potential customers.

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95

Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. Reach out to discuss this topic in depth. Take Googles data center project in Chile, which was expected to consume 7.6

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Offshore India Data Entry

JULY 6, 2021

The advancement in machine learning and artificial intelligence had brought in a solution for this difficulty and that is data automation. It enables firms to upload, manage, and process data using automated tools, rather than manual performance. Automation seems to be the future of business improvement. Efficiency .

BPO 97

BPO Automation Data Entry Out-Tasking 97

Metasource

SEPTEMBER 29, 2021

Workflow automation is a method of expediting and streamlining document-based business processes to improve efficiency, reduce costs, and provide transparency. It consists of using workflow automation software applications and integrating them throughout the organization while minimizing labor costs. Why Automate Business Processes?

Automation 95

Automation Data Entry Out-Tasking Right-Sizing 95

Pure Moderation

MAY 21, 2021

Which customer service outsourcing company is the best? In no aspect of the business is this truer than in the area of customer service. Customer service matters now more than ever. But which service provider is best for your business? A common question with no easy answer. Back Office Betties.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

31 West

JULY 19, 2024

The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. According to Salesforce research , 88% of buyers will choose a company again if the service is good.

Service 130

Service Customer Service Sales Out-Tasking 130

Planergy Software

OCTOBER 22, 2021

Automating the Finance Function. Of all the areas that businesses automate, finance continues to lag far behind. The widespread use of spreadsheets or other outdated systems to perform accounting duties has put millions of businesses behind when it comes to automation. Intelligent Automation in Finance.

Finance 98

Finance Automation Robotics Process Automation Out-Tasking 98

31 West

AUGUST 17, 2022

Your IT help desks perform regular tasks like updating software, checking security systems, etc. They can manage these tasks by creating a ticket for common assignments. The most critical task of a help desk is resolving customer queries. They can perform this task efficiently through a helpdesk ticketing system.

Customer Service 130

Customer Service Out-Tasking Automation Efficiency 130

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Add-ons are also available for an additional price.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Redial

JANUARY 17, 2023

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. By outsourcing these tasks, companies can save money on labor, technology, and office space. Automation and technology play a key role in reducing operational costs.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Everest Group

OCTOBER 4, 2024

This isn’t just another buzzword to add to your corporate lexicon either—it’s a game-changer that’s set to redefine AI’s capabilities. Reach out  to discuss this topic in depth. The agents can execute tasks in their entirety through natural language-based inputs. What does it mean for the banking and financial services industry?

Banking 130

Banking Out-Tasking Service Automation 130

IBM Services

DECEMBER 15, 2023

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. Customer loyalty is waning, spurred on by the COVID-19 pandemic, social influences and the ease of switching brands. Customer service is a necessary component of this strategy.

Customer Service 72

Customer Service Service Call Center Customer Support 72

Automation Anywhere

OCTOBER 22, 2021

You’ve heard through the office grapevine that employees are discontent, disengaged, burnt-out? A recent Insider survey reported that 61% of Americans felt they were “somewhat” or “very” burned out. The retail sector and professional and business services were the hardest hit. You’re not alone. More than 15 million U.S.

Robotics Process Automation 131

Robotics Process Automation Out-Tasking Jobbing Automation 131

Everest Group

JULY 31, 2024

Frustrated, John calls customer service, but they also can’t access his cart details. Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

SEPTEMBER 19, 2024

Reach out to discuss this topic in depth. AI systems today are designed to learn, adapt, and improve over time, ushering in a new era of cognitive flexibility that elevates customer interactions across every touchpoint. In this blog, we explore how these cutting-edge AI engines are transforming business operations.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Automation Anywhere

JANUARY 5, 2022

We chat with AI bots when seeking customer services from the biggest brands in every industry. AI is helping to diagnose illnesses, inform us how to stock inventory levels for the next quarter, and cull out the best job candidates from thousands of resumes. This represents a remarkable 58% jump from 2019. It’s natural.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

Everest Group

FEBRUARY 9, 2023

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? It is already capable of understanding natural language with high accuracy, and with enough training, it can start with taking on simple tasks at contact centers.

Data Entry 130

Data Entry Supply Chain Management Out-Tasking Finance 130

Offshore India Data Entry

MAY 21, 2024

This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. BPO services can range from customer support and accounting to human resources and IT services.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

31 West

AUGUST 10, 2022

So one of the most vital parts of your business operation is customer service. Most companies manage smooth customer service through a helpdesk solution. This approach makes your business process error-free and more productive by replacing the in-person service desk with automated ticketing.

Customer Service 130

Customer Service Software Out-Tasking Sourcing 130

31 West

APRIL 16, 2024

Marketing : HubSpot has designed marketing tools to streamline lead generation, increase conversions, boost customer engagement and retention, and more. Customer Service : It consists of the ticketing system that helps your support service department track user queries from the initiation phase to the resolution.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Perficient Digital Transformation

MARCH 13, 2023

Jenny was excited to try out her new fitness tracker. So, she called customer support. With Salesforce Service Cloud, customer service is easy, efficient, and painless. As a Salesforce Leader, I’ve discovered seven key Salesforce Service Cloud features that truly appeal to our clients.

Customer Service 69

Customer Service Service Out-Tasking Customer Support 69

31 West

SEPTEMBER 12, 2022

Personalize Customer Experiences. Capture and Implement Customer Feedback. Automate Repetitive Tasks. Switching to a new system can be difficult for employees and customers. Your customers can get annoyed as they have to adjust to a new process when they are already in need of help. Enable Collaboration.

Management 130

Management Out-Tasking Customer Support Outsourcing 130

31 West

AUGUST 12, 2022

Modern-age customers are always in a hurry. Now automated systems resolve things with just a few clicks. However, you have to go ahead in the competition, and it requires you to satisfy your customers. You are aware that happy and satisfied customers pave the way to more revenue opportunities. Improved Customer Service.

Customer Service 130

Customer Service Human Resources Out-Tasking Efficiency 130

Premier BPO

FEBRUARY 9, 2023

Benefits of Chat GPT for businesses Chat GPT can provide numerous benefits to businesses, including: Increased efficiency: By automating repetitive tasks, Chat GPT can help businesses and startups save time and resources, allowing employees to focus on higher value activities.

Sales 130

Sales Right-Sizing Efficiency Out-Tasking 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Introduction to Jira Atlassian offers products for work, IT service management , agile, and DevOps.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JUNE 11, 2024

In the 1960s, Lester Wunderman launched the term “customer-centric,” which turned people’s focus from mass media advertising to personalized campaigns. In simple terms, CRM is a powerful tool that records customer information and helps businesses organize their database. Or, you can have both.

Marketing 130

Marketing Customer Service Software Sales 130

31 West

OCTOBER 11, 2022

The same was happening with Azita Marine, their response time was lagging due to a lack of streamlined processes and manual tasks. The solution she chose was outsourcing IT help desk services. Well, let’s find out that today in this article. Customer Service Software. Make Use of Automation.

Customer Service 130

Customer Service BPO Out-Tasking Automation 130

31 West

MARCH 7, 2023

Outsourcing the IT help desk seems like the only viable option for managing simple to complex technical tasks. These companies do not just have a proficient team that’s available 24/7 at your disposal, but they use a wide range of ITSM tools for maximizing efficiency and streamlining all routine tasks.

Software 130

Software Out-Tasking Automation Management 130

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. The most crucial aspects of your management are handling sales, marketing, and, not to mention, your customers. Salesforce’s most prominent feature is its countless customization options.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

31 West

APRIL 21, 2024

You can use its reporting and analytics tools to collect information about your customers’ engagement on your platform, their satisfaction score, and their overall experience with your company. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Which is Better?

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Everest Group

JUNE 18, 2024

Discover the pivotal role of human talent in ensuring the success of AI-driven CX and how businesses can harness these innovations to create seamless, customer-centric experiences. Reach out to us directly to discuss this topic further. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Automation Anywhere

DECEMBER 9, 2021

Robotic Process Automation (RPA) is being adopted by enterprises worldwide by leaps and bounds. The global Robotic Process Automation market is predicted to top $3.7 Are businesses getting the full potential out of chatbot technology? When RPA is combined with AI to form intelligent automation, it can do more complex tasks.

Robotics Process Automation 98

Robotics Process Automation Out-Tasking Sales Automation 98