31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JANUARY 30, 2023

For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. Then you have the employee workflows that aim to make IT simpler for agents and let them access the right information as and when they need it. ServiceNow focuses on workflows behind business processes.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

FEBRUARY 22, 2023

The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. SysAid specializes in automating workflows. Its product range is designed for small teams to large organizations. Its service automation features make handling help desk issues easier and quicker.

Right-Sizing 130

Right-Sizing Out-Tasking Customer Service Banking 130

31 West

JANUARY 19, 2023

With so many advanced software applications available on the internet, how do you pick one that ticks all boxes of your requirements and offers a seamless transition to the automated workflow? ServiceNow is a Software-as-a-Service (SaaS company) that offers cloud-based software solutions designed for small, medium, and large-scale companies.

Software 130

Software Automation Right-Sizing Accounting 130

Perficient Digital Transformation

DECEMBER 5, 2022

Automation for Automation – An Executable Framework for DevSecOps. In an age where automated Continuous Integration and Continuous Delivery (CI/CD) is becoming more and more critical to the success of any organization, why are we still building our DevSecOps environments by hand? to modify our automation tool ecosystem.

Automation 64

Automation Out-Tasking Government Software 64

31 West

MAY 4, 2024

These tools are designed to streamline your workflow and manage customer interactions. Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk. Jira has a good market share among small to medium-sized companies.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 25, 2023

We will go through several consideration factors to help you decide on the right software choice for your business. It also offers a service desk ticketing, automation, and enhancement module. It can be a good choice for small and medium-sized businesses. Autotask can be used by small, medium, and large-sized companies.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

31 West

MARCH 9, 2023

ServiceNow: Your All-in-One Tool for IT Management ServiceNow is a flexible and scalable ITSM solution designed for small, medium, and large-scale businesses looking to automate their workflow. It offers an extensive variety of functions, ranging from a robust dashboard to automated ticket routing and management. There you go!

Right-Sizing 130

Right-Sizing Flexibility Software Design 130

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs.

Software 100

Software Outsourcing Collaborations Flexibility 100

31 West

APRIL 16, 2024

The low-cost plans combined with its easy-to-use features and tons of integration options make HubSpot an ideal choice for businesses of all types and sizes. Marketing : HubSpot has designed marketing tools to streamline lead generation, increase conversions, boost customer engagement and retention, and more.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Groove Technology

DECEMBER 16, 2024

From improved collaboration to better resource utilisation, Agile is designed to help teams deliver high-quality products more efficiently. Cross-functional Teams: Agile encourages collaboration across different roles, bringing together developers, designers, product owners, and stakeholders into one cohesive team.

Right-Sizing 100

Right-Sizing Flexibility Collaborations Reduced Overhead 100

Offshore India Data Entry

FEBRUARY 19, 2024

In this article we’ll define BPO and BPM, compare their key differences, and provide tips on choosing the right approach based on your goals and budgets. BPO, in its traditional form, leans towards manual execution of tasks, with automation playing a supplementary role rather than being the focal point.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

Groove Technology

SEPTEMBER 26, 2024

Choosing the right outsourcing partner is critical; a good decision can lead to timely deadlines, substandard software, or cost overruns. How to Choose the Right Software Development Outsourcing Partner Defining Your Digital Blueprint Before scouting for an outsourcing ally, crystallize your project's DNA.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

31 West

JUNE 11, 2024

Automate repetitive tasks, like collecting and capturing customer information, scheduling reminders, and managing emails. These chatbots are designed to help your prospects navigate your sales funnel. The right AI-powered customer relationship management tool can save up to 2 hours of your employee’s time executing administrative work.

Marketing 130

Marketing Customer Service Software Sales 130

Groove Technology

SEPTEMBER 26, 2024

However, choosing the right outsourcing partner is a complex process. How to Choose the Right Java Outsourcing Company Selecting the ideal Java outsourcing partner is crucial for project success. Look for companies with a deep understanding of Java ecosystems, including popular frameworks like Spring and Hibernate.

Outsourcing 100

Outsourcing Right-Sizing E-Commerce Collaborations 100

31 West

MAY 13, 2024

With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. The best part is the entire marketing workflow can be automated.

Sales 130

Sales Inventory Management Analytics Automation 130

IBM Services

MAY 1, 2023

However, regardless of your cloud cost optimization strategy, achieving operational excellence at scale and taking advantage of the elasticity of the cloud requires software that optimizes your consumption simultaneously for performance and cost—and makes it easy for you to automate it, safely and confidently.

Right-Sizing 84

Right-Sizing Engineering Accounting Automation 84

Groove Technology

SEPTEMBER 26, 2024

11 Reasons to Outsource Software Development Software development outsourcing has become a go-to strategy for businesses of all sizes. Factors such as the number of features, the design's intricacy, and the required customization level all contribute to the overall expense. No, outsourcing can benefit companies of all sizes.

Software 130

Software Outsourcing E-Commerce Reduced Overhead 130

Groove Technology

SEPTEMBER 26, 2024

Selecting the right offshore partner is paramount for project success and long-term business growth. IP Registration: Registering patents, trademarks, and copyrights secures intellectual property rights, helping companies protect innovations developed offshore. However, this approach is not without its challenges.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Groove Technology

JANUARY 27, 2022

Shopify is a web-based platform that offers a wide range of eCommerce shop creation options for programmers and web designers. Using Shopify, you can ensure that your online store is safe and secure thanks to its simple, intuitive, and user-friendly design. Shopify has marketing capabilities built right in. Stored Solution.

Retail 130

Retail Right-Sizing Administrative Design 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. Evaluate your needs: Assess your current IT infrastructure and identify areas that could benefit from outsourcing.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. Evaluate your needs: Assess your current IT infrastructure and identify areas that could benefit from outsourcing.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. Evaluate your needs: Assess your current IT infrastructure and identify areas that could benefit from outsourcing.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Paysquare

SEPTEMBER 16, 2024

Efficient payroll management systems today integrate automated calculations, tax filing, and employee self-service portals, ensuring accuracy, security, and flexibility. By leveraging their expertise in payroll processing, these payroll service providers automate payroll calculations to ensure accurate and timely payments.

Payroll 52

Payroll Automation Regulations Administrative 52

31 West

APRIL 27, 2024

The right platform is easy to use and has a neat interface with a short learning curve. Coming to the pricing, the tool is quite a scalable solution and has varying pricing plans that suit the needs of different sizes and types of businesses. It works for businesses of all sizes, especially those in the IT industry.

Right-Sizing 130

Right-Sizing Collaborations Efficiency Banking 130

31 West

JUNE 1, 2024

Zendesk Vs. HubSpot Zendesk and HubSpot are full-fledged CRM solutions designed to improve your customer experience and team productivity. Both feature unified dashboards, reporting tools, several integrations, and other features that automate the mundane tasks for your team. They are designed with beginners in mind.

Sales 130

Sales Customer Service Analytics Software 130

31 West

DECEMBER 19, 2022

This version of ITIL has included automation and data management practice in its infrastructure along with IT service management. It supports effective efforts and the right predictions of all types and sizes of businesses. The newly added functions can enhance the IT service desk services to the maximum extent.

Right-Sizing 130

Right-Sizing Outsourcing Managed Services Service 130

31 West

JANUARY 20, 2023

You can find service desk solutions based on company size and industry specializations like MSPs, retail, finance, healthcare, manufacturing, telecommunications, and more. MicroAge NetCenergy Dediko A/S ManageEngine is also designed to work with several add-ons and plug-ins to accommodate your unique service desk requirements.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

The Scalers

SEPTEMBER 18, 2024

You can search for QA Managers or Automation Test Engineers with specific knowledge of your industry and its regulation, or experience with relevant automation frameworks and programming languages. For instance, when your London engineers finish their shift, your offshore QA team in India can pick up right where they left off.

Offshoring 83

Offshoring Right-Sizing Engineering Out-Tasking 83

IBM Services

NOVEMBER 14, 2023

Internal data monetization initiatives measure improvement in process design, task guidance and optimization of data used in the organization’s product or service offerings. When a “right to be forgotten” request is invoked it spans from the raw data source to the data product target.

Co-Sourcing 110

Co-Sourcing Sourcing Right-Sizing Analytics 110

Obobo

FEBRUARY 3, 2022

How Can eProcurement Help Small & Medium-Sized Enterprises (SMEs)? By implementing an eProcurement process, a company will be able to automate or standardize their procurement processes internally as well as externally with their suppliers, resulting in increased efficiency. What is eProcurement?

Right-Sizing 98

Right-Sizing Software Sourcing Collaborations 98

Planergy Software

JUNE 7, 2022

Robotic Process Automation in Finance. Business Process Automation (BPA) Business Process Management (BPM) Technology & Software. Like other areas of business, finance is filled with repetitive manual tasks that are ripe for automation using technology. How to capture early payment discounts and avoid late payment penalties.

Robotics Process Automation 52

Robotics Process Automation Finance Automation Out-Tasking 52

Groove Technology

AUGUST 13, 2023

A dedicated software development team is a group of skilled professionals solely focused on designing, developing, and maintaining software applications. Design and User Experience (UX) In this phase, the dedicated team focuses on crafting an intuitive and visually appealing interface for your app.

Flexibility 130

Flexibility Software Collaborations Design 130

31 West

NOVEMBER 25, 2023

It emphasizes a process-based approach, covering service strategy, design, transition, operation, and continual service improvement. These principles are built upon a foundation of best practices such as: Service Strategy and Design: Understanding and aligning IT services with institutional goals.

Management 130

Management Service Administrative Research 130

Amzur

SEPTEMBER 17, 2024

Cost-Effectiveness: Reduce development time and costs, making telehealth more accessible to healthcare providers of all sizes. Electronic Prescriptions: Reduce medication errors: Minimize the risk of prescription errors by automating the prescription process.

Healthcare 91

Healthcare Right-Sizing Reduced Costs Flexibility 91

IBM Services

DECEMBER 4, 2023

The Digital Operational Resilience Act (DORA) is a landmark piece of legislation in the European Union (EU) that is designed to help fortify the operational resilience of the financial sector, making it fit for purpose in the digital age. With that said, there isn’t a one-size-fits-all route to addressing DORA.

Right-Sizing 92

Right-Sizing Risk Management Risk Management Regulations 92