31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. But, MSPs also face many hurdles while providing services to clients. Automation Solution.

Managed Services 130

Managed Services Management Service Sales 130

Perficient Digital Transformation

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Streamlined Business Processes Automation is a key benefit of Azure Integration Services.

Service 110

Service Banking Risk Management Risk Management 110

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

IBM Services

MAY 9, 2023

Become an event-driven business with IBM Event Automation Today, IBM is announcing IBM Event Automation , a composable solution designed to help organizations put events to work by enabling business and IT users to detect situations in real-time, act on them and trigger automations to help maximize their revenue potential.

Automation 104

Automation Sourcing Design Marketing 104

IBM Services

SEPTEMBER 29, 2023

In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services at a faster pace.” Those events can then be consumed and processed to help inform smarter decisions and trigger automations.

Automation 106

Automation Order Management Sourcing Analytics 106

31 West

AUGUST 19, 2022

An IT service desk is a single point of contact (SPOC) for end users of IT services. The IT service desks manage everything from respective technical issues to whole system interruptions. An IT service desk offers service throughout the entire process and ensures that all users acquire instant and efficient help.

Service 130

Service Customer Service Automation Efficiency 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

IBM Services

JANUARY 29, 2024

What if customers had access to an intelligent, friendly virtual agent to provide answers and enable self-service experiences around the clock? This technological revolution is now possible, thanks to the innovative capabilities of generative AI powered automation.

Automation 98

Automation Jobbing Sourcing Efficiency 98

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. With the introduction of video previews in the app store and the release of video advertising products, the future will see the widespread use of videos designed for app marketing. By offering mobile app services in your business, you are certain to stand out from the fray.

Service 130

Service E-Commerce Retail Out-Tasking 130

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

31 West

JULY 15, 2024

Importance of Empathy in Customer Service Empathy isn’t just a soft skill. Empathy as a Strategic Asset Empathy in inbound customer service is more than just being nice. Benefits of Empathy Empathy in customer service offers real, measurable benefits. How to Improve Empathy in Customer Service Alright, we get it.

Customer Service 130

Customer Service Service Management Marketing 130

IBM Services

OCTOBER 3, 2023

The reality is that it’s difficult to keep apps performing as designed, especially in modern, cloud-native environments with microservices and Kubernetes. You’ll find automated full-stack visibility, one-second granularity and three seconds to notify. IBM Instana with IBM Turbonomic changes the game.

Efficiency 93

Efficiency Automation Engineering Software 93

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

31 West

NOVEMBER 29, 2022

Your customers deserve excellent service, and providing support over the phone is a great way to deliver it to them. There’s a cavalcade of tweaks that will make a big difference to the quality of your phone-based customer service, and we’ve put together an outline of the most impactful for you to try at your business.

Customer Service 130

Customer Service Service Call Center Government 130

IBM Services

FEBRUARY 26, 2024

The financial services industry has been in the process of modernizing its data governance for more than a decade. Automated impact analysis In business, every decision contributes to the bottom line. But as we inch closer to global economic downturn, the need for top-notch governance has become increasingly urgent.

Service 97

Service Regulations Engineering Banking 97

Groove Technology

JULY 17, 2023

It can be used for creating interactive user interfaces, building serverless applications, and even powering the backend of web services. In this article, we will explore everything you need to know about JavaScript web services. JavaScript web services are a type of web service that uses JavaScript as the primary programming language.

Service 130

Service Flexibility Efficiency Engineering 130

Groove Technology

SEPTEMBER 5, 2021

The mobile application was initially provided for general information purposes and universal network services, including email, calendar, contacts, and the stock market and weather information. Location-based services, geolocation and banking, for tracking, ticketing and recent mobile health applications. Frequently Asked Questions.

Out-Tasking 246

Out-Tasking Design Banking Marketing 246

31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. The developers designed it with non-IT professionals in mind, so it’s easy to set up. Let’s dive deep into the comparison.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Business-focused approach. Our Process.

Software 246

Software Outsourcing Right-Sizing Engineering 246

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

IBM Services

NOVEMBER 10, 2023

This blog will focus on the integration of IBM Cloud Code Engine and IBM Cloud Event Notifications along with IBM Cloud Secrets Manager to build a robust use case that will automate your certificate renewal process for applications in your code engine project. Before we continue let me give you a brief knowledge on these services.

Engineering 91

Engineering Automation Sourcing Accounting 91

31 West

MAY 4, 2024

These tools are designed to streamline your workflow and manage customer interactions. Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

JANUARY 20, 2023

Today, IT help desk software offers a comprehensive package covering all aspects of a business—from IT automation to remote workforce management. ManageEngine is a robust IT management software designed for technicians and businesses of all sizes. ManageEngine has gained popularity for its fantastic automation capabilities.

Software 130

Software Automation Out-Tasking Design 130

Groove Technology

APRIL 6, 2022

Healthcare app developers and providers will use healthcare mobile app development to provide value-added services and attract more patients, increasing their value. We anticipate a shift toward what we refer to as consumer orientation. Interoperability. Applications in Diet and Nutrition.

Healthcare 26

Healthcare Service Pharmaceuticals Insurance 26

Groove Technology

JUNE 28, 2023

This is where custom Android app development services come into play. Understanding the market landscape allows developers to design an app that stands out and meets user expectations. This includes defining the app's architecture, functionalities, user interface (UI) design, and technical requirements.

Service 100

Service Analytics Design Research 100

IBM Services

JANUARY 26, 2024

There is a need for automation to handle routine tasks, monitor network health and respond to issues in real-time. However, the existing skill sets within communication service providers (CSPs) may not align with the evolving demands of this dynamic landscape. As a result, networks have become increasingly hard to manage.

Automation 102

Automation Engineering Design Order Management 102

31 West

MARCH 31, 2024

Designed to improve your customer experience, Zendesk has grown into a full-fledged customer relationship management software featuring robust collaboration, multi-channel communication, integration, and ticketing system (to name a few) solutions to enhance your user journey with your business. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. ServiceNow is a popular IT help desk solution designed for all sizes and types of businesses. The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. What sets SysAid apart from other help desk solutions is the level of automation it offers. The software was designed to automate most, if not all, IT solutions. What is Jira?

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

NOVEMBER 30, 2022

ServiceNow has developed a new approach to cloud computing by creating a unique service model. Its all-in-one cloud platform allows you to define, design, and automate your entire workflow. ServiceNow enables the fastest service experience that replaces manual transactions to simplify the delivery of services.

Software 130

Software Automation Outsourcing Efficiency 130

IBM Business Partners

MAY 31, 2024

The new era of generative AI has spurred the exploration of AI use cases to enhance productivity, improve customer service, increase efficiency and scale IT modernization. Governments can also create and execute AI design and deployment strategies that keep humans at the hearth of the decision-making process.

Government 98

Government Service Administrative Risk Management 98

Groove Technology

DECEMBER 16, 2024

Improved Traceability : Every requirement, design element, and test case is well-documented, which improves traceability and accountability. Traceability: The V-Model provides a clear traceability, ensuring that each requirement, design decision, and test case is documented and easily linked back to the original project goals.

Software 130

Software Design Flexibility Out-Tasking 130

31 West

JUNE 11, 2024

If you offer after-hours customer service , you might have had days when you couldn’t understand which customer query should be prioritized. FreshDesk: Best For Startups and Small-Scale Companies Freshdesk aims to deliver a stellar customer support service. Zendesk’s priority is its customer support service.

Analytics 130

Analytics Automation Customer Support Customer Service 130

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Customer Service 94

Customer Service Service Customer Support Sales 94

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. Before we start, note that both are feature-packed ITSM tools designed to serve businesses of all sizes and natures. ZenDesk help desk software is just that.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130