Mattsen Kumar

NOVEMBER 5, 2024

What was once a process dominated by manual efforts and rigid call scripts is now transforming through cutting-edge technology , offering more efficient, empathetic, and scalable solutions. We offer comprehensive services to help businesses like yours recover unpaid invoices smoothly and effectively. Debt recovery is evolving.

Efficiency 52

Efficiency Analytics Reduced Costs Out-Tasking 52

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. A report by American Express found that 33% of Americans will consider switching companies after just a single instance of poor service. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

IBM Business Partners

MAY 17, 2024

Cloud maturity models (or CMMs) are frameworks for evaluating an organization’s cloud adoption readiness on both a macro and individual service level. They help an organization assess how effectively it is using cloud services and resources and how cloud services and security can be improved. Why move to cloud?

Efficiency 96

Efficiency Automation Right-Sizing Government 96

Metasource

SEPTEMBER 16, 2024

Business automation has come a long way over the past few years. While automation used to be fairly basic, businesses can now choose between traditional methods and advanced, AI-driven workflow automation. The Evolution of Automation Traditional automation uses software robots to perform tasks based on set rules.

Automation 52

Automation Analytics Data Entry Flexibility 52

31 West

JULY 8, 2022

Is your workforce struggling to be 100% efficient like never before? This plummeting efficiency is a warning sign for you to check the workload dumped upon your employees in order to meet the beastly pace of the ever-growing business world. And yes, this is where the IT Process Automation steps in (*drum roll*). Tolle et lege!

Automation 130

Automation Out-Tasking Robotics Process Automation Software 130

Perficient Digital Transformation

MARCH 21, 2024

In an era where automation plays a pivotal role in reshaping businesses, selecting the right partner for automation fabric services is critical. Forrester’s report, The Automation Fabric Services Landscape, Q1 2024, offers insights into the evolving landscape and recognizes notable providers in the industry.

Automation 64

Automation Service Advisory Manufacturing 64

Groove Technology

JULY 3, 2023

Integration with Apple Ecosystem: iPhone apps can seamlessly integrate with other Apple devices and services, such as Apple Watch, Apple TV, HomePod, iCloud, HealthKit, and more. By fostering effective communication and eliminating guesswork, Zeplin streamlines the design handoff process and promotes efficient collaboration.

Efficiency 130

Efficiency Collaborations Design Software 130

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. We’re observing the banking industry’s growing use of RPA.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Perficient Digital Transformation

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. Streamlined Business Processes Automation is a key benefit of Azure Integration Services.

Service 110

Service Banking Risk Management Risk Management 110

V-Soft Consulting

MAY 23, 2024

Managed Service Providers (MSPs) are becoming reliable strategic partners for businesses worldwide and leveraging artificial intelligence (AI) and automation allow vendors to focus on the most critical responsibilities. MSPs often strive for competitive distinction, and at the same time, they aim to offer excellent customer service.

Managed Services 52

Managed Services Automation Management Service 52

Perficient Digital Transformation

OCTOBER 24, 2023

Introduction Software test automation is a cornerstone of modern software development, enabling rapid and reliable testing. However, one persistent challenge that automation engineers face is dealing with flaky tests—tests that intermittently pass and fail without any changes to the code or application.

Efficiency 52

Efficiency Automation Collaborations Software 52

Metasource

AUGUST 5, 2024

Intelligent automation (IA) is revolutionizing the way businesses operate by streamlining complex tasks and optimizing workflows. IA enables companies to enhance efficiency, reduce costs, and stay competitive in an ever-evolving market. But what exactly is intelligent automation? What Is Intelligent Automation?

Automation 52

Automation Data Entry Out-Tasking Reduced Costs 52

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services.

Healthcare 79

Healthcare Efficiency BPO Insurance 79

Perficient Digital Transformation

OCTOBER 1, 2024

Whether your product comes in different sizes, packages, or configurations, CPQ automates the process of calculating pricing based on your business rules, ensuring everything stays consistent. Now, imagine adding automation to this process, especially when it comes to renewing contracts or amending existing ones.

Efficiency 52

Efficiency Automation Right-Sizing Out-Tasking 52

V-Soft Consulting

JULY 8, 2024

Businesses with legacy IT Service Management systems are wasting close to 12 percent of IT staff time, according to a ServiceNow survey. Businesses have been spending their resources on innovating their service delivery. Here are the 10 ways ServiceNow ITSM solutions can benefit your businesses.

Efficiency 52

Efficiency Service Automation Management 52

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages. LEARN MORE ABOUT Top Service Providers

Robotics Process Automation 52

Robotics Process Automation Automation Efficiency Marketing 52

Magellan Solutions

FEBRUARY 2, 2024

Invoice data entry services are vital for any business. Keep reading as we explore the ins and outs of invoice data entry services and analyze strategies businesses can leverage to enhance efficiency. However, it’s also a major pain point—especially when done manually. The end result?

Data Entry 52

Data Entry Accounting Efficiency Service 52

Automation Anywhere

FEBRUARY 16, 2021

While automation brings efficiency and cost savings across the entire organization, the shared services center (SSC) is in the best position to achieve the maximum benefits from automation. Automation by design Shared services and automation are two sides of the coin. What to automate?

Shared Services 96

Shared Services Automation Service Outsourcing 96

31 West

OCTOBER 10, 2024

Although the factors above also play a significant role, improving customer service for eCommerce brings significant value. How do you ensure your company delivers the utmost customer support services to every client who needs them? What Is eCommerce Customer Service?

Customer Service 130

Customer Service Service Customer Support Sales 130

IBM Services

APRIL 1, 2024

Even the best organizations face challenges about the scale and scope of governance and efficient streamlining of their resources across the enterprise. It is crucial to align these different, well-meaning standards, while enabling our developers to cross silos and organizational boundaries to gain efficiencies.

Efficiency 76

Efficiency Software Out-Tasking Engineering 76

Perficient Digital Transformation

SEPTEMBER 21, 2023

intelligence automation). This article breaks down how data powers intelligence automation. If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. This business data creates the foundational context for the automation tools to leverage.

Automation 115

Automation Sourcing Sales Service 115

NoonDalton

JULY 29, 2024

Leveraging advanced technologies like Robotic Process Automation (RPA) and Intelligent Document Processing (IDP) can significantly streamline operations and enhance efficiency. What is Robotic Process Automation? Robotic Process Automation (RPA) utilizes software robots, or bots, to automate repetitive tasks.

Automation 52

Automation Robotics Process Automation Healthcare Data Entry 52

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Metasource

SEPTEMBER 5, 2024

There are many innovative solutions designed to streamline operations and enhance efficiency, but they’re not all created equal. To overcome these constraints, businesses are opting for more advanced technologies with enhanced capabilities, such as business process automation (BPA) and artificial intelligence (AI) solutions.

Automation 52

Automation Robotics Process Automation Data Entry Healthcare 52

Offshore India Data Entry

NOVEMBER 6, 2024

With the help of machine learning, BPO data entry is creating waves in the outsourcing world by seamlessly providing human-level efficiency. Recently, data entry service providers began to incorporate AI and machine learning in data entry BPO services, and the impact is nothing short of efficiency.

Data Entry 52

Data Entry BPO Service Automation 52

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 52

Efficiency Reduced Costs Analytics Sales 52

Paysquare

SEPTEMBER 16, 2024

Efficient payroll management systems today integrate automated calculations, tax filing, and employee self-service portals, ensuring accuracy, security, and flexibility. These systems empower businesses with real-time analytics and seamless integration which enhances operational efficiency and compliance.

Payroll 52

Payroll Automation Regulations Administrative 52

Perficient Digital Transformation

AUGUST 2, 2024

In IBM Sterling OMS, Exception Handling is the procedure for managing deviations from the normal order processing flow – including incorrect pricing, missing information, inventory issues, stock shortages, payment issues, or shipping errors – which require immediate attention to preserve service quality and operational continuity.

Automation 59

Automation Retail Out-Tasking Operational Costs 59

Go4Customer

JULY 7, 2023

Making use of automation and technology has emerged as a crucial component of enhancing efficiency and spurring development in today's swift corporate environment. BPO services in India are well-known as a strategic choice for businesses willing to simplify processes and save costs. The most effic.

BPO 71

BPO Automation Service Efficiency 71

Metasource

OCTOBER 14, 2024

With a digital mailroom, you send all your mail and emails to a secure partner who, using a mix of advanced technologies and business process management services, sorts them, converts them into the proper digital format, accurately captures data from them, and delivers the digital files to the appropriate recipients.

Automation 52

Automation Management Out-Tasking Labor Costs 52

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Automation Anywhere

MAY 6, 2022

Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. According to EY estimates, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

Automation 144

Automation Out-Tasking Finance Human Resources 144

Paysquare

SEPTEMBER 9, 2024

Payroll automation has become an essential component for modern organizations looking to enhance their efficiency and accuracy. By automating various payroll processes, companies can significantly reduce the administrative burden, minimize errors, and ensure timely and compliant payroll operations.

Payroll 52

Payroll Automation Data Entry Administrative 52

SEBPO

JULY 17, 2024

CASE STUDY Task Automation Increases Productivity by 500% Client Profile Industry Digital Media & Advertising Headquarters U.S. Outcome By automating repetitive tasks, we helped our client achieve cost savings, scalability, and enhanced process reliability. Automation sped up our productivity. Interested in a SEBPO Career?

Automation 52

Automation Data Entry Out-Tasking Finance 52

Amzur

MAY 9, 2024

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. This is where automation comes in, offering a powerful way to elevate your business. RPA routes tickets based on keywords, automates responses to frequently asked questions, and pulls up relevant customer histories.

Automation 89

Automation Inventory Management Robotics Process Automation Sales 89