Everest Group

JUNE 12, 2024

The Americas’ Nearshore has begun cultivating a worldwide reputation built on value, competence, and flexibility and it continues to capture a larger share of the global knowledge economy. Soni Principal Analyst, Impact Sourcing and Sustainability Research, Everest Group Learn more and Register Rita N.

Nearshoring 130

Nearshoring Impact Sourcing Flexibility Research 130

NoonDalton

JANUARY 17, 2024

In a world where the contours of work are continuously evolving, a transformative approach known as Impact Sourcing is gaining traction and redefining workforce dynamics. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion.

Impact Sourcing 52

Impact Sourcing Sourcing Outsourcing Jobbing 52

Everest Group

MAY 22, 2024

Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

MARCH 23, 2022

But with the pressure to meet the needs of their employees, many are bending to incorporate the hybrid model to avoid risking losing talent to other more flexible organizations. However, many have reservations about maintaining performance benchmarks and ensuring data security, among other concerns.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130