Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Forrester Digital Transformation

MARCH 14, 2023

In fact, 53% of B2C marketing decision-makers plan to increase their spend on loyalty technology this year. As brands contend with rising media costs, changing consumer behavior, and, for some, lackluster sales results, they continue to invest in consumer loyalty programs and technology solutions to help them engage and retain consumers.

Flexibility 130

Flexibility Sales Marketing Automation 130

Groove Technology

NOVEMBER 15, 2024

The IT outsourcing market has reached $617.69 Companies leveraging external expertise gain a competitive advantage in rapidly evolving markets, accessing specialized knowledge without the overhead of in-house teams. billion and continues to expand. Cost Efficiency: Outsourcing software development offers significant financial benefits.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

MARCH 10, 2023

Marketing Services PEAK Matrix® Assessment Marketing has undergone a transformation due to rapid technological advancements and shifting consumer preferences. Chief Marketing Officers (CMOs) now consider user experience as a critical element in their marketing strategy as exceptional technological advances continue to emerge.

Marketing 130

Marketing Service Automation Flexibility 130

Premier BPO

JUNE 21, 2024

This necessitates using mobile devices, which increasingly makes managing IT assets difficult, especially for mid-market businesses. Mobile Device Management (MDM) emerges as a strategic solution, but mid-market businesses face unique considerations compared to their larger counterparts.

Marketing 130

Marketing BPO Co-Sourcing Flexibility 130

Everest Group

OCTOBER 24, 2024

Benchmarking allows businesses to assess whether their contracts are competitive and aligned with market realities.  Traditionally, contract benchmarking focused largely on costs and pricing , which remains an essential element. By decoupling these services, the clients can transition to a more granular and flexible pricing model.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Groove Technology

NOVEMBER 15, 2024

Faster Time-to-Market: Accelerate development timelines with an experienced outsourcing team. Different models offer unique benefits depending on project complexity, required flexibility, and budget constraints. Consider Flexibility Needs: Projects requiring flexibility in scope may be better suited to a Time & Material model.

Software 130

Software Outsourcing Out-Tasking Flexibility 130

31 West

SEPTEMBER 5, 2022

The global MSP market was evaluated at USD 239.71 The estimation also states that the market will grow at a CAGR of 13.4% The biggest segment in this service is the managed data center, which accounts for 16% of the market share. Managed services help optimize corporate procedures by enabling business automation.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

Groove Technology

NOVEMBER 15, 2024

External QA providers often have experienced testers skilled in various testing types, from manual testing to automation testing. For instance, while the in-house team completes their day, the outsourced team in another time zone can continue testing, which speeds up the software development cycle and reduces time-to-market.

Software 100

Software Outsourcing E-Commerce Flexibility 100

Groove Technology

DECEMBER 16, 2024

Flexibility and Adaptability in Project Management The Agile model is inherently flexible, enabling teams to pivot and make adjustments when new information or challenges arise. This flexibility is a major advantage, especially in fast-changing environments like tech and software development.

Right-Sizing 100

Right-Sizing Flexibility Collaborations Reduced Overhead 100

Premier BPO

JUNE 7, 2024

There’s a strategic cure for overcoming limited subject expertise and knowledge resource constraints in a dynamic and highly competitive market. Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

NOVEMBER 1, 2021

Recruitment Process Outsourcing Market Suffered COVID-based Contraction of 13% in 2020, But Sharp Recovery Is Underway—Everest Group. The global Recruitment Process Outsourcing (RPO) market contracted 13% in 2020 as enterprises’ talent demand decreased substantially during the pandemic. Everest Group’s State of the Market Report.

Outsourcing 130

Outsourcing Marketing Pharmaceuticals Global Recruiting 130

Perficient Digital Transformation

SEPTEMBER 17, 2024

This year, I’m particularly excited about how far we’ve advanced with Optimizely One in collaboration with Perficient, which is described as an operating system for marketing teams. Many organizations are shifting away from piecing together various products to build their marketing technology systems. Will you be at Opticon 2024?

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

Premier BPO

JUNE 28, 2024

According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “ User-Centered Design Principles Chatbots lack a flexible, interactive design that hinders their ability to handle multiple queries and multitask.

BPO 242

BPO Co-Sourcing Research Design 242

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment. Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Management 162

Management Healthcare Sourcing Sales 162

Groove Technology

AUGUST 31, 2021

Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size. We prioritize adaptability and flexibility in order to meet the diverse needs of our customers.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Everest Group

JANUARY 22, 2024

Beyond consolidating the competitive networking market, Hewlett Packard Enterprise’s (HPE) planned acquisition of Juniper Networks can potentially unlock a distributed, hybrid, secure fabric to optimize today’s hybrid IT environment. Explore the projected benefits to both companies and market repercussions in this blog.

Automation 162

Automation Marketing Sales Flexibility 162

Groove Technology

OCTOBER 14, 2021

In today’s global economy, outsourcing is about getting talent exposure, faster time to market, increased profitability, improved market competitiveness, and customer experience. For a more flexible arrangement, consider the Time & Matter model where work is billed by the hour. Benefits of outsourcing.

Software 246

Software Outsourcing Management Out-Tasking 246

Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 147

Service Finance Banking Flexibility 147

Everest Group

SEPTEMBER 19, 2024

As a result, integrating Artificial Intelligence (AI) in business operations has become a necessity for businesses aiming to stay competitive in the market. AI systems today are designed to learn, adapt, and improve over time, ushering in a new era of cognitive flexibility that elevates customer interactions across every touchpoint.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

MAY 21, 2024

Outsourcing actuarial services is emerging as a compelling long-term solution that enables insurers to maintain control and gain a strategic market advantage. These trends reflect the industry’s commitment to staying ahead in a competitive market. Outsourcing enables insurers to adapt their actuarial workforce to changing demands.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

OCTOBER 11, 2023

Everest Group names Accenture, EY, HCLTech, TCS and Tech Mahindra as Leaders in helping enterprises optimize operations, align demand and supply, enhance customer experiences, and respond swiftly to market changes. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities.

Retail 162

Retail Service Research Marketing 162

Everest Group

DECEMBER 12, 2024

These platforms are leveraging AI and automation to build robust talent pipelines, serving both active and passive job seekers, ensuring a steady flow of skilled candidates for current and future needs. They are reshaping how organizations approach recruitment by focusing on seamlessly integrating people, processes, and technologies.

Insurance 130

Insurance Marketing Automation Flexibility 130

Amzur

OCTOBER 10, 2024

With its AI-driven insights, NetSuite can further enhance supply chain resilience by predicting disruptions, optimizing inventory management, and automating critical decision-making processes. Flexibility : The ability to accommodate variations in demand, supply, or logistics without significant disruptions. Use Cases 1.

Supply Chain Management 59

Supply Chain Management Inventory Management Collaborations Advisory 59

Premier BPO

FEBRUARY 5, 2024

A nearly unanimous 97% of middle market senior executives noted the lack of qualified workers as a serious problem and over two-thirds anticipate difficulties securing qualified talent this year. Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

31 West

FEBRUARY 16, 2023

As businesses are increasingly opting for digital transformation , they also need improved business management, fast processes, flexibility, and good returns. It allows universal and easy on-demand access to shared resources through flexible cloud services. Cloud technology had a $543 billion market in 2021.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

Premier BPO

FEBRUARY 5, 2024

A nearly unanimous 97% of middle market senior executives noted the lack of qualified workers as a serious problem and over two-thirds anticipate difficulties securing qualified talent this year. Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Everest Group

OCTOBER 4, 2024

In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. These AI agents can analyze market trends, make rapid trading decisions, and adapt investment strategies in real time based on economic data and news events.

Banking 130

Banking Out-Tasking Service Automation 130

Redial

SEPTEMBER 5, 2024

Truths BPO is a global industry BPO has a vast international presence, from the Philippines to India, South Africa , and Latin America , offering diverse skill sets and time zone flexibility.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

Redial

SEPTEMBER 5, 2024

BPO enhances business agility Outsourcing non-core processes enables companies to focus on their core competencies, making them more flexible and able to adapt to market changes swiftly.

BPO 130

BPO Outsourcing Business Process Outsourcing Jobbing 130

Groove Technology

SEPTEMBER 5, 2021

Through this article, let’s find out what will be the prerequisites in identifying a great app on the market today. The mobile application was initially provided for general information purposes and universal network services, including email, calendar, contacts, and the stock market and weather information. What is a mobile app?

Out-Tasking 246

Out-Tasking Design Banking Marketing 246

Groove Technology

OCTOBER 1, 2024

According to McKinsey, adopting Agile methods can reduce software development costs by 20-30% while improving time to market by 20-25%. Faster Time-to-Market: Collaboration with external partners can accelerate development cycles, enabling quicker launches of products and services. Each model has its pros and cons.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. The most crucial aspects of your management are handling sales, marketing, and, not to mention, your customers. However, once installed, its flexibility and versatile features will make your business easily manageable.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

Everest Group

MARCH 17, 2023

Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Overall, more than 1,000 MGAs are in the US, and 250-plus operate in the UK, covering nearly 5-10% of the overall insurance market. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

31 West

FEBRUARY 27, 2023

These software solutions are designed to automate technical operations, making management easier for admins and IT specialists. It features an automated asset discovery and management tool that scans all assets automatically. ManageEngine is an SSL-secured tool that offers a flexible pricing policy and a clean, intuitive dashboard.

Software 130

Software Flexibility Automation Administrative 130