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Business process outsourcing, or BPO, is a crucial subject for GlobalBusinessServices (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.
GlobalBusinessServices (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. So, don’t fret if you’re still figuring it out. Reach out to us to explore this topic further.
The Automation industry has evolved considerably over the past couple of years. COVID led to an unprecedented surge in the adoption of Automation by enterprises in a bid to ensure business continuity and resiliency. The definition of Automation itself has evolved quite significantly over the past several years.
FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product FortressIQ. From credit cards to lending, trading products to cryptocurrency, fintechs are now providing sophisticated apps and tools to consumers who are demanding omnichannel services, low to no fees, and 24x7 on-demand customer service.
The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Currently, one of the technologies gaining tremendous attention is Robotic Process Automation (RPA). The key theme for all these areas is that the tasks are repetitive and rule-based in nature.
Lost in the web of tasks and demands, the art of connection slipped from their hands. Check out Everest Group’s recently published report, State of Play in GBS Change Management , to learn more about change management in GBS. Check out Everest Group’s recently published report to know more about employer branding in GBS.
(NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations. The new procure-to-pay system paid for itself in a few years.
Net adoption growth rates for both core and emerging finance technologies are expected to be strong in 2024, with the greatest growth in areas such as business process management (18%), virtualized data platforms (15%), digital workforce enablement tools (13%) and robotic process automation (13%).
Reach out to discuss this topic in depth. With 2024s turbulent conditions setting the stage, enterprises anticipate an uneven globalservices rebound in 2025. Cybersecurity service providers have a significant growth opportunity here.
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