Automation Global Business Services Right-Sizing 
Premier BPO
JUNE 7, 2024
Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit.
Everest Group
JULY 26, 2024
Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. On one side, HR handles workforce planning and talent management, ensuring the right skills are in place. I want to break free,” it hits home for GBS organizations, right?
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The Hackett Group
MARCH 14, 2023
An expected 8% increase in workload, combined with an expected 1% reduction in head count and a 2% reduction in budget, will drive a productivity gap of 9% and an efficiency gap of 10%, roughly double the size of the gaps recorded in last year’s study. About The Hackett Group The Hackett Group, Inc.
Zinnov
SEPTEMBER 5, 2022
by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in.
Zinnov
SEPTEMBER 5, 2022
by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Principal, Zinnov; Anmay Shahlot, Project Lead, Zinnov. In the last 18 months, we have seen that Process Intelligence has emerged as the hottest Automation capability to invest in.
Everest Group
JANUARY 17, 2025
With the average time from an announcement of a merger or acquisition to the completion of the transaction at 6-12 months for mid-sized to larger deals, with the duration of post-merger integration taking another 1.5 years or more, M&A activity wreaks special havoc on the global business services model, its leaders, and its people.
Everest Group
NOVEMBER 27, 2024
With the average time from an announcement of a merger or acquisition to the completion of the transaction at 6-12 months for mid-sized to larger deals, with the duration of post-merger integration taking another 1.5 years or more, M&A activity wreaks special havoc on the global business services model, its leaders, and its people.
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