AH Anderson Consulting

AUGUST 7, 2016

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). It enables functional resources (i.e., HR, IT, Finance, etc.)

Global Business Services 52

Global Business Services Government Service Shared Services 52

Zinnov

AUGUST 28, 2023

The concept of Shared Services Companies (SSC) is not new; however, the rise in domain expertise combined with modern technologies have helped them evolve from mere transactional offices into strategic value centers. Setting up a Finance COE comes with its fair share of concerns and challenges. VIEW Report DOWNLOAD THE REPORT

Global Business Services 52

Global Business Services Finance Service Pharmaceuticals 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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Shared Services Co-Sourcing Service BPO 40

Everest Group

OCTOBER 19, 2021

Scaling Intelligent Automation: Can It Solve the Talent War? A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. How are automation solutions being leveraged to address talent and productivity concerns? LIVE WEBINAR.

Automation 52

Automation Shared Services Global Business Services Research 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Currently, one of the technologies gaining tremendous attention is Robotic Process Automation (RPA). maybe at its most rapid pace in history! maybe at its most rapid pace in history! What is RPA?

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Intelligent Sourcing

AUGUST 8, 2022

There are a number of challenges facing shared services organizations (SSOs) right now, some of them include; the struggle to retain talent, teams working to bring their processes up to speed with the latest automation technologies, delivering the Global Business Services (GBS) […].

Global Business Services 52

Global Business Services Shared Services Sourcing Automation 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this. References 1.

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Outsourcing Co-Sourcing BPO Operational Costs 71

Everest Group

SEPTEMBER 9, 2024

They expect CM solutions to be tailored to the unique needs of their business functions and industries, offering customization that drives more relevant and actionable outcomes Beyond visibility, efficiency gains are becoming a critical expectation.

Management 52

Management Global Business Services Advisory Automation 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 52

Robotics Process Automation Global Business Services Automation Finance 52

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns. Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs.

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 59

Management Right-Sizing Global Business Services Government 59

Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? According to Everest Group research, Africa has almost six times more people entering the workforce than North America will have this year. Prior to joining Everest Group, Parul was a Senior Analyst with The Smart Cube.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

OCTOBER 20, 2023

As a result of these concerns, global leaders adopted a more cautious stance going into this year, according to Everest Group’s annual Key Issues survey of over 200 global leaders across industry enterprises, Global Business Services (GBS) centers , and providers.

Service 59

Service Offshoring Global Business Services Information Technology 59

Zinnov

OCTOBER 26, 2023

Centralization drives efficiency through standardization, automation, and shared services. Consolidation works well for the Global Business Services (GBS) model within GCCS. It helps companies institutionalize key business functions for a multi-hub organizational structure.

Global Business Services 52

Global Business Services Flexibility Finance Regulations 52

Everest Group

JULY 8, 2024

Initially released in 2022, Everest Group’s top employer reports were the first to evaluate the global business services (GBS) and tech market for their efficacy and ability to demonstrate their employee value proposition. “We’re honored to be acknowledged for our dedication to attracting and keeping top tech talent.

Global Business Services 52

Global Business Services Research Analytics Marketing 52

Everest Group

JULY 25, 2024

As technological advancements, including artificial intelligence (now, with in-roads into generative AI), automation, and machine learning, continue to reshape industries, enterprises must adapt swiftly to maintain competitiveness.

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Jobbing Automation Service Management 52

Everest Group

SEPTEMBER 30, 2024

Providers are anticipated to play an increasingly significant role in facilitating this transformation Conclusion The growth of GCCs represents a significant shift in the global business landscape.

Supply Chain Management 59

Supply Chain Management Collaborations Advisory Nearshoring 59

Everest Group

AUGUST 9, 2023

Hyderabad’s winning formula Hyderabad’s proposition has been anchored on two critical factors – high-quality talent and world-class infrastructure.

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

Everest Group

MAY 8, 2023

The higher the automation, the greater the chance for a frictionless transfer There is no language dependency required for process delivery, or necessary language capability available in the receiving location Now it’s time to start the action.

Jobbing 52

Jobbing Flexibility Research Outsourcing 52

Everest Group

AUGUST 25, 2023

Built a dedicated experience team focusing on enhancing experience across all stakeholder groups 25% Role limited to managing experience for internal network, i.e., different entities/BUs/GBS, and employees 29% Limited support currently, but area prioritized for 2023 18% Still in exploratory phase, with focus currently prioritized on BAU and other (..)

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

The Hackett Group

JULY 13, 2021

(NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Chazey Partners

OCTOBER 6, 2020

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

The Hackett Group

FEBRUARY 29, 2024

More HR work will also be apportioned to fully automated and self-service systems’ functionality, and HR executives expect global business services (GBS)/HR shared services units to handle 3.5%

Advisory 59

Advisory Human Resources Research Efficiency 59

Everest Group

APRIL 5, 2024

“ And another one gone, and another one gone;” the lyrics of Queen’s song have never seemed so apt when it comes to the current state of play in global business services. Can’t build a compelling case for consolidation The enterprise ‘gets’ functional shared services, no problem.

Global Business Services 52

Global Business Services Shared Services Payroll Service 52

Everest Group

NOVEMBER 27, 2024

years or more, M&A activity wreaks special havoc on the global business services model, its leaders, and its people. Why is that? Finance and others are functions that are policy- or rules-driven, fairly cut-and-dried that face the challenges or scale or streamlining in merger and acquisition activity.

Global Business Services 52

Global Business Services Banking Right-Sizing Design 52