IBM Services

SEPTEMBER 20, 2023

When implemented in a responsible way—where the technology is fully governed, privacy is protected and decision making is transparent and explainable—AI has the power to usher in a new era of government services. AI’s value is not limited to advances in industry and consumer products alone.

Government 106

Government Cybersecurity Automation Efficiency 106

Automation Anywhere

JUNE 1, 2022

The advantages of automation in IoT Automation offers many advantages to your business processes using IoT. When your business processes are automated, there are no time restrictions, so your business can run around the clock. Increased uptime Uptime refers to how long your business is open or running.

Automation 145

Automation Manufacturing Retail Government 145

IBM Services

FEBRUARY 28, 2024

At the end of 2023, a survey conducted by the IBM® Institute for Business Value (IBV) found that respondents believe government leaders often overestimate the public’s trust in them. However, the most recent IBV research indicates trust in governments among constituents is in decline.

Government 104

Government Advisory Research Customer Service 104

Premier BPO

MAY 30, 2024

During the Roman Empire and Byzantine Empire (from 476 AD to the late 1400s), various tasks such as tax collection and food supply were outsourced to private contractors, enabling the empire to focus on governance and military affairs. From Answering Services to Contact Centers Business Process Outsourcing began to take shape in the 1950s.

Outsourcing 246

Outsourcing BPO Business Process Outsourcing Manufacturing 246

Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial services.

Service 162

Service Risk Management Risk Management Cybersecurity 162

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 162

Service Cybersecurity Regulations Government 162

Everest Group

OCTOBER 4, 2024

Webinar Contingent workforce trends: The evolution of Services Procurement October 24, 2024 Join Everest Group’s Krishna Charan for an insightful discussion on the future of services procurement.

Service 130

Service Government Analytics Automation 130

Premier BPO

OCTOBER 8, 2024

This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands. How Integrating EDI and ETL Can Improve Data Flow and Decision-Making Automated data transfers significantly reduce human error and help ensure data consistency.

BPO 245

BPO Co-Sourcing Outsourcing Government 245

Everest Group

DECEMBER 1, 2022

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation. In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey.

Automation 130

Automation Global Business Services Government Collaborations 130

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Market Insights™ Trust & Safety Services Category Overview. Managing Risk in Services Sourcing.

Outsourcing 130

Outsourcing Service Sourcing Risk Management 130

IBM Services

APRIL 11, 2024

The global AI governance landscape is complex and rapidly evolving. Key themes and concerns are emerging, however government agencies must get ahead of the game by evaluating their agency-specific priorities and processes. The term governance can be slippery.

Government 77

Government Regulations Accounting Cybersecurity 77

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Everest Group

OCTOBER 26, 2022

Top Finance and Accounting Outsourcing Services The global multi-process Finance and Accounting Outsourcing (FAO) market has continued to grow at a steady rate of approximately 10% in 2022. LEARN MORE ABOUT Top Service Providers. Our Thinking.

Finance 130

Finance Accounting Outsourcing Service 130

IBM Services

DECEMBER 4, 2023

Yet while 79% of executives say AI ethics is important to their enterprise-wide AI approach , less than 25% have operationalized ethics governance principles. Looking forward Using the framework described above, IBM advances ethical AI governance through its product offerings.

Government 80

Government Research Advisory Finance 80

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

IBM Services

FEBRUARY 8, 2024

For industries providing essential services to clients such as insurance, banking and retail, the law requires the use of a fundamental rights impact assessment that details how the use of AI will affect the rights of customers. Dec 19, 2023 The European AI Act is currently the most comprehensive legal framework for AI regulations.

Government 77

Government Regulations Risk Management Risk Management 77

IBM Services

OCTOBER 12, 2023

Depending on where an organization conducts business, it will need to comply with any number of government regulations regarding where data is stored and how an AI model uses data to perform its tasks. Current regulations are always changing, and new ones are being introduced all the time. And that makes sense.

Government 80

Government Out-Tasking Regulations Analytics 80

Amzur

MARCH 6, 2024

AI-powered low-code automation holds the key. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. In this blog, our goal is to look into the rise of AI-powered low-code automation and the ways it makes that happen in a work setting.

Efficiency 105

Efficiency Automation Collaborations Data Entry 105

Perficient Digital Transformation

FEBRUARY 16, 2023

What is ServiceNow Financial Services Operations (FSO): Financial Services Operations (FSO) is an out-of-box offering by ServiceNow utilizing its existing platform custom-tailored to the use cases for Financial Institutions providing a comprehensive solution for managing operations end-to-end.

Service 111

Service Out-Tasking Automation Banking 111

Everest Group

FEBRUARY 6, 2024

Consulting service providers can play a key role in this transition. The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. Reach out to us to further discuss gen AI. Let’s delve into this further.

Government 173

Government Out-Tasking Software Automation 173

31 West

SEPTEMBER 8, 2022

IT Service Outsourcing is a precious option for you to pick, especially if you feel like your business is sinking. Consider becoming one of them to get back on your feet and stay in the game by letting an IT service outsourcing provider do the leg work for you. All you need to know about IT service outsourcing is here in this article.

Outsourcing 130

Outsourcing Service Cybersecurity Out-Tasking 130

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The UK financial sector is under pressure amid high inflation, lower interest margins, shrinking profits, and a rise in digital banking services. What are the Implications for the Outsourcing Industry? A representative list of such branch closures is mentioned below.

Banking 147

Banking Outsourcing Service Sales 147

IBM Services

FEBRUARY 26, 2024

The financial services industry has been in the process of modernizing its data governance for more than a decade. But as we inch closer to global economic downturn, the need for top-notch governance has become increasingly urgent. Automated impact analysis In business, every decision contributes to the bottom line.

Service 97

Service Regulations Engineering Banking 97

IBM Services

OCTOBER 16, 2023

This is where AI governance comes into play: addressing these potential and inevitable problems of adoption. AI governance refers to the practice of directing, managing and monitoring an organization’s AI activities. An AI governance framework ensures the ethical, responsible and transparent use of AI and machine learning (ML).

Government 75

Government Management Risk Management Risk Management 75

31 West

NOVEMBER 29, 2022

Your customers deserve excellent service, and providing support over the phone is a great way to deliver it to them. There’s a cavalcade of tweaks that will make a big difference to the quality of your phone-based customer service, and we’ve put together an outline of the most impactful for you to try at your business.

Customer Service 130

Customer Service Service Call Center Government 130

Everest Group

JULY 15, 2022

What factors make this economic downturn different, and is IT services spending recession-proof? Despite recessionary fears, digital transformation and post-pandemic demand will help maintain IT services growth with more cautious tech spend moving forward. Suffice to say that IT services stocks have taken a beating in 2022.

Service 130

Service Out-Tasking Accounting Banking 130

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. However, in reality, GBS leaders’ biases—as opposed to data-driven decision criteria—have governed who does what, when, and how.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

AUGUST 14, 2024

Herein, we delve into the current state of the private equity market, identify the strategic priorities reshaping PE firms’ approaches, and explore the transformative role of technology and service providers in this sector. The last 18 months presented a significant period of recalibration for the private equity market.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

Service 99

Service Regulations Automation Banking 99

Groove Technology

OCTOBER 28, 2022

A general example of cloud technology is creating a paper online or using an online email service. The IT sector uses a variety of cloud computing models, including PaaS (Platform as a Service), SaaS (Software as a Service), and IaaS (Infrastructure as a Service). Total oversight of IT services. Compliance.

Service 130

Service Software Management Government 130

IBM Services

OCTOBER 31, 2023

Electronic design automation (EDA) is a market segment consisting of software, hardware and services with the goal of assisting in the definition, planning, design, implementation, verification and subsequent manufacturing of semiconductor devices (or chips). The primary providers of this service are semiconductor foundries or fabs.

Design 89

Design Automation Manufacturing Software 89

Everest Group

JUNE 24, 2024

The ripples created by this region have attracted multiple service providers, tech providers , and even the global investment world. In the past two years, the Saudi government’s focus has positioned this region as one of the top AI innovation hubs in the world.

Government 147

Government Manufacturing Marketing Service 147

Everest Group

SEPTEMBER 26, 2024

As per Everest Group, the total revenue from telecom services worldwide is expected to grow at -0.5-0.5% Issues such as customer disputes, billing disagreements, and non-payment further exacerbate the problem Network inefficiencies: Failures in network equipment, unauthorized access, and service disruptions can lead to leaks.

Automation 130

Automation Government Administrative Service 130

Everest Group

JULY 4, 2022

To learn more about these virtual and real-world market opportunities and what actions technology and service providers should take, read on. Technology and service providers have been reluctant to meaningfully scale this business because of its complexity, significant investment requirements, and high risk of failure.

Marketing 246

Marketing Research Collaborations Manufacturing 246