Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. Reach out to discuss this topic in depth.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. This is a theme prominent not just at an enterprise level, but also at an international level.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

OCTOBER 7, 2024

Telecom service providers have played a crucial role in this endeavor, implementing device recycling programs to encourage customers to return old devices. Companies are also fostering circularity by developing products that can be easily recycled, repurposed, or refurbished and initiating programs that promote proper disposal.

Engineering 130

Engineering Manufacturing Impact Sourcing Government 130

Everest Group

JUNE 21, 2022

Majorel) and Sitel Group® would create a CXM colossus and firmly put the combined entity in the top three providers of these services. Potential growth drivers include: Scale – The combined entity will have a scale of 240,000+ FTEs in 55 countries and 300+ sites, delivering services in more than 70 languages worldwide.

E-Commerce 130

E-Commerce Management Nearshoring Impact Sourcing 130

Future of Sourcing

APRIL 7, 2023

In this series, Future of Sourcing is talking to practitioners, technologists and executives to get their insights and expertise on navigating current and future challenges impacting sourcing, procurement, risk and supply chain professionals. Tags: Digital Transformation Leadership Sourcing Strategy Procurement

Redistribution 59

Redistribution Regulations Risk Management Risk Management 59

SIG Speaks

JANUARY 13, 2023

Sourcing is a process that involves finding, selecting, evaluating, and managing suppliers for day-to-day and long-term purposes for goods and services needed in the organization/company. Sourcing involves four significant steps Assess , Analyze , Execute and Evaluate. . learn more. .

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Government 40

Everest Group

FEBRUARY 7, 2025

Businesses in digital services, education and workforce training can integrate similar initiatives into their core talent strategies, creating sustainable pathways for skill-building and economic mobility. This approach drives both business success and economic inclusion.

Impact Sourcing 130

Impact Sourcing Sourcing Analytics Out-Tasking 130