Everest Group

NOVEMBER 30, 2023

In the realm of supply chain management, advanced technologies such as blockchain enable transparent and traceable sourcing, ensuring ethical practices and minimizing environmental impact. The integration of smart grids and renewable energy solutions empowers organizations to embrace cleaner, more sustainable energy sources.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

MAY 22, 2024

Despite the rapid rise of technology aimed to reduce the amount of human interaction in the contact center, such as robotic process automation (RPA) or Conversational AI (CAI), which has been around for many years, over 70% of service provider revenues are still coming from the voice channel.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 7, 2024

They are actively working to establish strong social and governance foundations by embracing inclusive design, developing ethical AI frameworks, adopting responsible sourcing practices, and diversifying talent acquisition through impact sourcing.     The integration of sustainability into engineering practices goes beyond corporate responsibility (..)

Engineering 130

Engineering Manufacturing Impact Sourcing Government 130

Everest Group

MARCH 23, 2022

Based on our report, It’s Not a Talent War; It’s a New Reality – 2022 Key Issues in Global Sourcing, GBS headcount growth is expected to be steady, with average growth moving from 4-5% in 2020 to 8-10% in 2021. So, what should GBS organizations focus on now to establish and meet expectations for 2022 and beyond?

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

JUNE 21, 2022

With the acquisition of SYKES by Sitel Group® in September 2021, the latter strengthened its automation and digital marketing capabilities, which could supplement Majorel’s suite of vertical-specific solutions, especially for the BFSI and e-commerce segments.

E-Commerce 130

E-Commerce Management Nearshoring Impact Sourcing 130

SIG Speaks

JANUARY 13, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Shridhar Kundaram shares his perspective on a four-step sourcing process that can help take your sourcing team to the next level. Sourcing involves four significant steps Assess , Analyze , Execute and Evaluate. .

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Government 40

Future of Sourcing

APRIL 7, 2023

In this series, Future of Sourcing is talking to practitioners, technologists and executives to get their insights and expertise on navigating current and future challenges impacting sourcing, procurement, risk and supply chain professionals. Tags: Digital Transformation Leadership Sourcing Strategy Procurement

Redistribution 59

Redistribution Regulations Risk Management Risk Management 59

Everest Group

FEBRUARY 7, 2025

Chess-based training provides a structured approach to developing these cognitive skills, making individuals more prepared for roles in AI model training, process automation, data annotation, and Information Technology (IT ) support. This rapid progress highlights the power of innovative approaches to workforce development.

Impact Sourcing 130

Impact Sourcing Sourcing Analytics Out-Tasking 130