Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages.

Robotics Process Automation 182

Robotics Process Automation Automation Payroll Healthcare 182

Groove Technology

OCTOBER 14, 2021

That’s why software development management techniques play an important role in the success of your outsourced projects. In outsourcing development, project management and planning are also popular. Let’s find out together 5 useful management tips and tricks that can reduce risk and maximize your chances of success.

Software 246

Software Outsourcing Management Out-Tasking 246

Everest Group

NOVEMBER 9, 2023

Register Vignesh Kannan Vice President, Everest Group Chuy Michel Head of Intelligent Automation, QX Global Group Esteban Carril Managing Director, Latin America Key discussion points: The importance of building a resilient finance operating model.

Finance 147

Finance Automation Analytics Sourcing 147

Everest Group

DECEMBER 28, 2021

Augmented Data Management. VIEW THE FULL REPORT.

Management 246

Management Marketing Automation 246

Everest Group

SEPTEMBER 16, 2024

Webinar Elevating Talent Experience with Automation and Workflows September 25 | 1:30 - 2:30 PM ET Catch Everest Group Partner Ronak Doshi as he joins an expert panel for an insightful webinar on how AI and automation are reshaping the talent experience, driving customer service excellence, and aligning with business objectives to revolutionize the (..)

Automation 130

Automation Customer Service Service Management 130

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. Read on, or get in touch if you have specific queries on this topic.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment. Learn More What is the PEAK Matrix®?

Management 162

Management Healthcare Sourcing Sales 162

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

OCTOBER 21, 2024

Webinar Transforming Clinical Data Management with Clinical Data and Analytics Platforms October 21, 2024 | 11am EDT (NA) / 4pm BST (UK) / 5pm CEST (EU-Central) Join Everest Group Practice Director Nisarg Shah for an interactive webinar where the speakers will discuss real-world challenges, demonstrate the benefits of a centralized data platform, and (..)

Analytics 130

Analytics Management Automation Efficiency 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability. Is RCM the next big thing?

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

SEPTEMBER 9, 2024

In an era of rapid digital transformation, organizations are increasingly turning to Change Management (CM) platforms to navigate complex transitions, however are many of these efforts meeting expectations? As organizations grapple with these challenges, the demand for robust change management platforms has surged.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

NOVEMBER 12, 2024

Chief Procurement Officers (CPOs) remain focused on cost savings, managing risk, and achieving high business user satisfaction while tackling challenges posed by inflation, regulatory requirements, and legacy systems. Who should attend?

Sourcing 130

Sourcing Outsourcing Management Automation 130

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. However, successfully adopting and implementing gen AI requires overcoming expertise, data quality, and change management challenges. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

AUGUST 26, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Everest Group

MAY 23, 2024

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands.

Management 130

Management Sourcing Analytics Insurance 130

Everest Group

MAY 24, 2024

The wealth management industry has evolved over the years, transitioning from reputation-driven models to technology-led advisory services. Read on to uncover how wealth management firms can develop a digital blueprint to navigate the next digital frontier and better serve their clients in an increasingly hybrid and personalized landscape.

Advisory 147

Advisory Management Banking Infrastructure Costs 147

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Everest Group

SEPTEMBER 20, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA The Customer Experience Management (CXM) market in the EMEA region has been resilient in the face of a difficult macroeconomic environment, driven by the diverse economic landscape and accelerated digital transformation.

Management 130

Management Service Marketing Sourcing 130

Premier BPO

MARCH 6, 2025

Manage Provide ongoing system administration, security monitoring, and compliance management for worry-free operations. Enhance Optimize your UC and CC platforms with AI-driven automation, omnichannel capabilities, and advanced analytics. Explore modern solutions that integrate AI , automation, and omnichannel capabilities.

Administrative 130

Administrative Finance Automation Analytics 130

Metasource

FEBRUARY 10, 2025

With 45% of small and midsize businesses still reporting paper-based document management (and 11% reporting having no system at all), its not all that surprising to learn that a lot of HR teams feel they need to improve employee data security. Centralized Digital Storage With document management systems, centralized storage is a must.

Management 52

Management Human Resources Regulations Automation 52

Perficient Digital Transformation

DECEMBER 17, 2024

Product information management (PIM) is a crucial tool for accomplishing these objectives. This allows businesses to streamline the management of product data, such as descriptions, images, specifications, and other key information related to their products. What is PIM? How can PIM help improve your SEO?

E-Commerce 52

E-Commerce Management Engineering Data Entry 52

Everest Group

APRIL 7, 2025

Recognizing the need for enhanced efficiency, providers are investing in AI, automation, and advanced analytics to optimize case processing, adverse event management, and signal detection, all while reducing costs and improving operational scalability.

Pharmaceuticals 130

Pharmaceuticals Event Management Reduced Costs Sourcing 130

Groove Technology

NOVEMBER 15, 2024

These projects support businesses in managing operations more efficiently and meeting their digital transformation goals. Project Management and Security: Data security and intellectual property (IP) protection are top priorities. Staff augmentation allows HR managers to add or remove team members based on project needs.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

MAY 30, 2024

Cutting-edge digital technology is revolutionizing subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers. This has eliminated data silos and provided real-time data-driven insights.

Management 147

Management Analytics Outsourcing Customer Support 147

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. There are inherent, real challenges in the way we manage our hybrid GBS models today. Today, the norm is a hybrid of both resourcing models.

Management 147

Management Right-Sizing Global Business Services Government 147

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

The Hackett Group

SEPTEMBER 10, 2024

Optimizing and aligning CLM with processes like sourcing and risk management is critical to the successful operation of businesses of all sizes. Selecting the right CLM partner can unlock substantial benefits – from reduced cycle times to improved risk management – ultimately strengthening their competitive position.”

Software 116

Software Management Advisory Risk Management 116

Groove Technology

FEBRUARY 4, 2025

Hiring an outsourced software development team allows businesses to efficiently manage software projects by leveraging specialized expertise without the costs of maintaining an in-house team. Companies often face difficulties in finding reliable partners, managing communication barriers, and ensuring quality control.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Forrester Digital Transformation

JANUARY 7, 2022

The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers. Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. Collecting valuable customer and seller data. But there […].

Sales 246

Sales Administrative Automation Management 246

Groove Technology

DECEMBER 16, 2024

From evaluating technical capabilities and agile experience to establishing effective communication protocols and project management frameworks, you'll find practical information to make informed decisions about your outsourcing strategy. VPNs), strong password management, and encrypted data storage.

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

NOVEMBER 19, 2024

Enhance efficiency with Customer Engagement and Digital Workflow Management, driving seamless interactions and process automation.

Management 100

Management Marketing Automation Efficiency 100

Everest Group

OCTOBER 8, 2024

Webinar Transforming Clinical Data Management with Clinical Data and Analytics Platforms October 21, 2024 | 11am EDT (NA) / 4pm BST (UK) / 5pm CEST (EU-Central) Join Everest Group Practice Director Nisarg Shah for an interactive webinar where the speakers will discuss real-world challenges, demonstrate the benefits of a centralized data platform, and (..)

Analytics 100

Analytics Management Automation Efficiency 100

inDinero

SEPTEMBER 21, 2024

Streamlining Nonprofit Financial Management To streamline financial management for your nonprofit, start by standardizing financial policies to guarantee consistency and transparency. Finally, utilize financial technology such as cloud-based tools and financial dashboards to automate processes and provide real-time insights.

Management 104

Management Accounting Collaborations Finance 104