Everest Group

NOVEMBER 2, 2022

No-code Low-code. LEARN MORE ABOUT OUR SERVICE OPTIMIZATION TECHNOLOGY RESEARCH.

Marketing 363

Marketing Research Service Automation 363

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

OCTOBER 5, 2023

Continuous discovery and intelligent automation involves a mindset change to bring together process intelligence to extract insights and automation.

Automation 162

Automation Marketing Sourcing BPO 162

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages.

Robotics Process Automation 182

Robotics Process Automation Automation Payroll Healthcare 182

Forrester Digital Transformation

JANUARY 24, 2023

As B2B marketing continues to evolve, addressing shifts in buyer behavior has become a top priority for marketing leaders. These shifts, driven by the proliferation of data, include the rise of buying groups and the preference for self-guided, anonymous or pseudonymous buying journeys.

Marketing 225

Marketing Service Automation 225

Everest Group

OCTOBER 5, 2023

What key benefits do enterprises achieve using process intelligence, automation, and AI solutions?

Automation 162

Automation Marketing Sourcing BPO 162

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages. LEARN MORE ABOUT Top Service Providers

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

JULY 4, 2022

To learn more about these virtual and real-world market opportunities and what actions technology and service providers should take, read on. As providers pump billions of dollars to create the landscape and value realization becomes clearer, Metaverse will grab increasing attention from enterprises, providers, and market influencers.

Marketing 246

Marketing Research Collaborations Manufacturing 246

Premier BPO

MARCH 6, 2025

Once a prominent player in the Unified Communications (UC) and Contact Center (CC) markets, Mitel’s struggles with debt, failed acquisitions, and market saturation (alternatives abound) have brought it to a critical juncture. Market Saturation: Oversupply in the UC/CC space forces vendors to differentiate or risk obsolescence.

Administrative 130

Administrative Finance Automation Analytics 130

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

AUGUST 9, 2024

In this report, we examine autonomous sourcing technology solutions and share detailed provider profiles, analyzing their capabilities and solutions across sourcing activities.

Sourcing 130

Sourcing Automation Marketing BPO 130

Everest Group

APRIL 3, 2025

As small and medium-sized enterprisesparticularly those with annual revenues below US$5 billionaccelerate their digital transformation journeys, custom application development is becoming increasingly essential in helping them remain agile, competitive, and responsive to evolving market demands. READ ON What is the PEAK Matrix?

Marketing 130

Marketing Right-Sizing Service Research 130

Everest Group

MARCH 10, 2023

Marketing Services PEAK Matrix® Assessment Marketing has undergone a transformation due to rapid technological advancements and shifting consumer preferences. Chief Marketing Officers (CMOs) now consider user experience as a critical element in their marketing strategy as exceptional technological advances continue to emerge.

Marketing 147

Marketing Service Automation Flexibility 147

Everest Group

MARCH 7, 2025

They’ll share deep insights and real-world strategies to help you stay competitive in an AI-driven market. Generative AI is revolutionizing customer experience by advancing automation, personalization, and operational efficiency.

Automation 130

Automation Efficiency Marketing 130

McKinsey & Company

DECEMBER 5, 2023

From automating processes and powering hyperpersonalization to permanently altering the idea generation process, generative AI is poised to be a catalyst for a new age of marketing capabilities.

Marketing 145

Marketing Automation Sales 145

Everest Group

JULY 16, 2024

Others Learn More Market Insights™ Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers Learn More What is the PEAK Matrix®? The report will enable enterprises to select right-fit providers for their requirements and allow technology providers to benchmark themselves against the competition.

Management 279

Management Automation Marketing Service 279

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

APRIL 26, 2022

VIEW THE FULL REPORT.

Marketing 246

Marketing Automation 246

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 130

Marketing Service Cybersecurity Banking 130

Groove Technology

NOVEMBER 15, 2024

The IT outsourcing market has reached $617.69 Companies leveraging external expertise gain a competitive advantage in rapidly evolving markets, accessing specialized knowledge without the overhead of in-house teams. billion and continues to expand. Cost Efficiency: Outsourcing software development offers significant financial benefits.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

DECEMBER 28, 2021

Augmented Data Management. VIEW THE FULL REPORT.

Management 246

Management Marketing Automation 246

Everest Group

OCTOBER 19, 2024

To stay competitive, providers are upskilling their workforce and automating processes to address the skill gap in cybersecurity. Autonomous security operations centers are also gaining traction to provide continuous monitoring and rapid threat response. Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

NOVEMBER 21, 2024

Discover the Top 20 Influential AI Infrastructure Providers in the Market, driving innovation and enabling transformative AI solutions for enterprises.

Marketing 130

Marketing Automation 130

Premier BPO

JUNE 21, 2024

This necessitates using mobile devices, which increasingly makes managing IT assets difficult, especially for mid-market businesses. Mobile Device Management (MDM) emerges as a strategic solution, but mid-market businesses face unique considerations compared to their larger counterparts.

Marketing 130

Marketing BPO Co-Sourcing Flexibility 130

31 West

JUNE 11, 2024

Customer-focused marketing isn’t a new trend. It has brought about significant changes, including the evolution of marketing channels, the methods for fostering customer loyalty, and the technological advancements that have made management more efficient. So, what’s the future of the CRM market? Later, many CRM tools emerged.

Marketing 130

Marketing Customer Service Software Sales 130

The Global Small Business Blog

NOVEMBER 21, 2023

The automated conversion of one language to another, machine translation works by converting text from a source language and producing the equivalent in the target language. Here are some AI translation software and tools on the market. This also allows the content to use specific expressions, social references, and more.

Software 269

Software Sourcing Automation Marketing 269

Perficient Digital Transformation

MARCH 6, 2024

In December 2022, the Department of Health and Human Services released a bulletin announcing additional compliance requirements for healthcare marketers when it comes to third-party trackers. The guidance lays forth expectations for how healthcare organizations collect data on activities that take place on their website and mobile apps.

Healthcare 122

Healthcare Marketing Analytics Regulations 122

Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. Large-scale AI applications in cloud, chatbots, and automation platforms contribute heavily to energy drain.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Perficient Digital Transformation

SEPTEMBER 17, 2024

This year, I’m particularly excited about how far we’ve advanced with Optimizely One in collaboration with Perficient, which is described as an operating system for marketing teams. Many organizations are shifting away from piecing together various products to build their marketing technology systems. Will you be at Opticon 2024?

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

Everest Group

DECEMBER 19, 2024

Buyers Technology Priorities for CXM Services emphasize leveraging AI, automation, and analytics to enhance customer experience.

Service 130

Service Marketing Analytics Automation 130

Everest Group

JANUARY 16, 2025

Outsourced Digital CXM - Adoption Trends by Solution reveal growing preferences for AI-driven automation, omnichannel support, and tools.

Outsourcing 130

Outsourcing Marketing Automation 130