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Busting myths and revealing truths about the BPO Industry 

Redial

While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation. Technology drives BPO innovation The industry is heavily tech-driven, with advancements like AI, cloud computing, and automation improving service delivery and operational efficiency.

BPO 130
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Myths and Truths About the BPO Industry 

Redial

While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation. Technology drives BPO innovation The industry is heavily tech-driven, with advancements like AI, cloud computing, and automation improving service delivery and operational efficiency.

BPO 130
professionals

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Building Global Centers of Excellence (CoEs) in GBS Organizations to Drive the CEO Agenda

Everest Group

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

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NetSuite Customization: Transform Your ERP to Drive Business Success

Amzur

By tailoring workflows and automating tasks to match how your company actually works, you get rid of extra steps, cut down on manual data entry, and reduce the chance of mistakes. This helps you make better, faster decisions tailored to your specific market. Automated alerts for potential delays or budget overruns.

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Generative AI as a catalyst for change in the telecommunications industry

IBM Services

Specifically, generative AI would transform customer care, IT and network optimization and digital labor—all areas in which automation can notably help increase agility and efficiency. CSPs and NEPs usually have huge support centers and IBM has the potential to help transform workflows between all ecosystem players.

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How Can Regional Insurance Carriers Harness the Power of AI?

Perficient Digital Transformation

Regional insurance carriers, often operating in a highly competitive market, face numerous challenges in attracting and retaining customers, such as a lack of brand awareness and distribution breadth. AI enables these carriers to automate processes, improve risk assessment, personalize customer interactions, and optimize pricing strategies.

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When is the right time for enterprises to consider the modernization of their legacy apps

Amzur

Automation. Automation is one of the crucial enablers of legacy modernization and digital transformation. Automation helps businesses save employees’ time from low-value & repetitive tasks, redesign mission-critical business workflows, and adopt new business models. Performance and uptime.