IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

IBM Services

FEBRUARY 16, 2024

A large, multinational automobile manufacturer responsible for producing millions of vehicles annually, engaged with IBM to streamline their manufacturing processes with seamless, automated inspections driven by real-time data and artificial intelligence (AI). The implementation costs were also lower than those of viable alternatives.

Automation 99

Automation Manufacturing Reduced Costs Collaborations 99

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. Full-stack developers fully meet the needs of working on the front end and back end sides of your application. Our Web Application Development team designs and develops web applications to meet specific business requirements. Our Process.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Redial

JANUARY 4, 2022

2 Service: Agents are trained based on the needs and expectations of your customers, meeting the objectives and vision of your company. These more automated processes provide real-time information, that improves the experience and allows companies to remain operational. 1 Cost reduction: Salaries compared to the U.S.

Call Center 246

Call Center Outsourcing Nearshoring BPO 246

Groove Technology

OCTOBER 14, 2024

Distinguishing Manual Testing & Automation Testing Before delving into specific testing types, it's crucial to understand the difference between the two primary testing approaches: manual and automated testing. Manual testing involves human testers executing test cases without using any automated tools.

Software 130

Software Right-Sizing Automation Outsourcing 130

Automation Anywhere

AUGUST 19, 2021

In a nutshell, citizen developers are usually nontechnical employees such as business users or subject matter experts who learn how to build intelligent automation software bots to handle their workflows. In addition, having intelligent automation expertise provides career growth opportunities. But where do these workers come from?

Robotics Process Automation 145

Robotics Process Automation Automation Out-Tasking Jobbing 145

Forrester Digital Transformation

JANUARY 27, 2022

I touched on this in my “meet your new analyst” blog. It didn’t take long into my tenure with Forrester to realize that there was confusion in the industry regarding AIOps. Both technology vendors and industry companies openly asked me what the term meant, because they are hearing many variations. They gave me examples of […].

Information Technology 243

Information Technology Design Automation 243

Groove Technology

SEPTEMBER 18, 2024

This late-stage testing model simply doesn’t provide enough time to thoroughly test a product and still meet deadlines. This collaboration isn’t just about being in the same meetings. Testing Early Means Embracing Automation To make Shift-Left Testing a reality, there needs to be a shift in how we think about automation.

Automation 130

Automation Collaborations Software Out-Tasking 130

Groove Technology

SEPTEMBER 18, 2024

This late-stage testing model simply doesn’t provide enough time to thoroughly test a product and still meet deadlines. Watch the video below to see how early involvement of the QC team improves collaboration: Video: Early Involvement and Shift-Left Testing This collaboration isn’t just about being in the same meetings.

Software 130

Software Collaborations Automation Out-Tasking 130

31 West

AUGUST 17, 2022

An IT help desk ticketing system enables all end-users to register their issues in an automated ticket management system. Now they do not waste their time with brands unable to meet their expectations. This tool simplifies the support process through the use of automation rules and other features. Ticket Load Balancing.

Customer Service 130

Customer Service Out-Tasking Automation Efficiency 130

31 West

OCTOBER 28, 2022

For this, you need to ensure that your service desk can meet the user’s demands. Fortunately, there are several ways to strengthen your service desk so that it can meet your user’s demands. Bring Automation to Your Service Desk. Bring Automation to Your Service Desk. Create a Knowledge Base.

Service 130

Service Automation Efficiency Software 130

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

V-Soft Consulting

NOVEMBER 17, 2023

Robotic Process Automation (RPA) has emerged as a vital component of digital transformative initiatives, gaining widespread adoption across various industries due to its multifaceted advantages.

Robotics Process Automation 105

Robotics Process Automation Automation Service 105

31 West

JANUARY 5, 2023

It helps you measure employee performance to see if they meet SLA targets. Service Desk Automation and Enhancement. There is a detailed report format option that lets you drill down to every single ticket that meets your criteria. Service Desk Automation and Enhancement. You can outsource, assign and track tickets.

Service 130

Service Outsourcing Engineering Automation 130

Offshore India Data Entry

JANUARY 3, 2025

As a result, businesses and data entry service providers are widely maximizing the potential of AI and automation in Data Entry services. Employing cutting-edge AI technologies such as Optical Character Recognition (OCR) and Robotic Process Automation (RPA), data entry has become fast, efficient, and accurate now more than ever.

Data Entry 52

Data Entry Automation Robotics Process Automation Service 52

31 West

MAY 29, 2023

Like G Suite, Google Workspace offers a bunch of productivity tools for communication, meeting, presentation, collaboration, etc. Google Meet For Collaboration Creating team collaboration is a complex task, and it becomes more challenging in the case of remote work culture.

Accounting 130

Accounting Collaborations Automation Administrative 130

Groove Technology

DECEMBER 16, 2024

These principles include: Verification and Validation : For every phase of product development process, there is a corresponding phase of testing to ensure that the product meets the specified requirements. Acceptance testing checks whether the system meets the original requirements and is ready for deployment.

Software 130

Software Design Flexibility Out-Tasking 130

Groove Technology

FEBRUARY 4, 2025

At Groove Technology, we offer comprehensive dedicated software development services designed to meet diverse client needsfrom initial consultation to seamless integration. Our approach integrates proven technologies to meet diverse project needs and industry standards. 8 new features implemented without any downtime.

Software 130

Software Right-Sizing Collaborations Administrative 130

31 West

SEPTEMBER 26, 2022

So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Automation Solution. Automation Solution. MSPs should automate as many processes as possible to stand out in the competition. We can notice a massive transformation in business processes these days.

Managed Services 130

Managed Services Management Service Sales 130

Hyland

JULY 19, 2022

Explore toolsets for automation, innovation and transformation, as well as opportunities to further partner with Hyland to meet your business objectives. Gain insights on business transformation topics from industry thought leaders, including intelligent automation, cybersecurity and customer and employee experience.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

31 West

FEBRUARY 7, 2023

As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. The tool automates a wide array of tasks, reducing your employees’ workload and offering seamless asset management. Automate Manual Processes Workflow automation is no longer optional.

Management 130

Management Right-Sizing Automation Out-Tasking 130

Groove Technology

NOVEMBER 15, 2024

These projects support businesses in managing operations more efficiently and meeting their digital transformation goals. As the demand for fintech solutions and mobile banking rises, outsourcing enables financial institutions to meet these demands swiftly and cost-effectively. platform independence, automation, and enhanced security.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

31 West

AUGUST 10, 2022

The most effective way of customer retention is by meeting their expectation. An imbalance between open and solved tickets indicates the need for training, automation , or additional staff. So you must bring improvement to this essential metric to meet customer demand. In this case, you can opt for automation.

Customer Support 130

Customer Support Customer Service Efficiency Sales 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. Research potential providers thoroughly to ensure they have the expertise and resources to meet your requirements.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. Research potential providers thoroughly to ensure they have the expertise and resources to meet your requirements.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. Research potential providers thoroughly to ensure they have the expertise and resources to meet your requirements.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Perficient Digital Transformation

MARCH 12, 2024

Why Government Specialization Matters Being recognized with a Government Specialization from Pega is a testament to our expertise in delivering tailored solutions that meet the unique challenges of government projects.

Government 105

Government Automation Service 105

Groove Technology

JUNE 1, 2024

Maintained Code Quality: Keep a high-quality codebase. Benefits of Test Automation in Shift Left Testing Efficiency in Testing: Automate tests to avoid overloading the testing team with manual tests for every new feature. Quicker Feedback: Gain rapid feedback on new code stability using test automation tools.

Software 130

Software Reduced Costs Automation Collaborations 130

31 West

SEPTEMBER 8, 2022

The KPIs for a company or project are vital when you want to meet the pre-set business goals. Automation Utilization. If customers decide not to renew with a particular MSP, it means that MSP has failed to meet customers’ expectations. Automation Utilization. Service Renewal Rate. Return on Investment (ROI).

Managed Services 130

Managed Services Automation Call Center Outsourcing 130

Redial

AUGUST 7, 2024

Advanced Technology Integration The adoption of AI, machine learning, and robotic process automation (RPA) is revolutionizing BPO operations. By specializing in specific industries such as healthcare, finance, or e-commerce, BPO companies can provide tailored solutions that meet unique client needs, thereby gaining a competitive edge.

BPO 130

BPO E-Commerce Robotics Process Automation Business Process Outsourcing 130

31 West

JULY 19, 2024

The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. You can add other utilities, like Customer Insights, Omni-channel, Macros (a productivity tool to automate repetitive tasks), and more when needed.

Service 130

Service Customer Service Sales Out-Tasking 130

Amzur

JUNE 19, 2024

In the fast-paced world of software development, traditional waterfall methodologies often fall short of meeting the demands of modern businesses. Ineffective in meeting rapidly changing market demands 2. The cloud offers on-demand resources that can be scaled up or down instantly to meet fluctuating development needs.

Collaborations 102

Collaborations Software Automation Efficiency 102

V-Soft Consulting

AUGUST 29, 2024

To meet the unique needs of customers, retailers must adopt cutting-edge technologies, such as technological innovation is Robotic Process Automation (RPA). Delivering services that exceed customer expectations is one of the core aspects of businesses in the retail landscape.

Retail 88

Retail Robotics Process Automation Customer Service Service 88

Perficient Digital Transformation

FEBRUARY 16, 2023

ServiceNow’s FSO allows financial institutions to automate core operational processes, through pre-built applications and workflows that streamline operations across all departments from front to back office, in a more efficient manner. ServiceNow was named a Leader in The Forrester Wave: Value Stream Management Solutions, Q4 2022.

Service 111

Service Out-Tasking Automation Banking 111

SEBPO

AUGUST 7, 2024

Lack of Automation 4. Read our case study to see how this works in practice: Helping a National Media Agency Scale to Meet the Needs of Rapid Growth When ad service, analytics, and billing systems are not integrated, silos of information are created and hinder smooth workflow and communication. Volume and Inability to Scale 2.

Out-Tasking 105

Out-Tasking Data Entry Automation Nearshoring 105

Perficient Digital Transformation

FEBRUARY 23, 2023

To meet clinical, business, and evolving consumer needs, healthcare providers are focused on care delivery that enables innovation in patient engagement, data and analytics, and virtual care. Perficient strives to customize solutions to meet each client’s needs. We understand that the healthcare market is drastically changing.

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

31 West

AUGUST 25, 2022

So, the only way to meet the (let’s say) inhuman expectations around slicing down the wait time to a full and complete zero is by prioritizing help desk tickets. Yet, you must consider the following seven steps (which can also be considered tricks) to nail it in order to touch the Brownie point instead of having to meet the boiling point!

Right-Sizing 130

Right-Sizing Automation Accounting Outsourcing 130