Redial

JANUARY 17, 2023

In this blog post, we will show how BPO can help companies keep operational costs low , and how nearshore investment can be a cost-effective option. For example, they can automate repetitive tasks using technology, which can reduce labor costs. Automation and technology play a key role in reducing operational costs.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Future of Digital Sourcing Nearshoring

MARCH 20, 2022

Nearshoring digital transformation projects is becoming the fastest route to success for today’s businesses given the great worker resignation and the tech talent shortage, says Carlos Meléndez, COO and Co-Founder of Wovenware. He shares four key considerations to select the right nearshore partner.

Nearshoring 59

Nearshoring Service Outsourcing Regulations 59

Redial

MARCH 21, 2023

One of the biggest trends in the industry right now is the rise of nearshore call centers and their technology, which has enhanced many processes and keeps becoming more popular among investors due to internal factors in the US. Another trend that is gaining momentum in the industry is the adoption of artificial intelligence and automation.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

Redial

SEPTEMBER 26, 2024

By leveraging offshore or nearshore outsourcing, companies can save on labor costs while accessing skilled professionals. Accelerating Digital Transformation Digital technologies such as AI, machine learning, and automation are revolutionizing the automotive industry.

BPO 130

BPO Supply Chain Management Call Center Reduced Overhead 130

Redial

JANUARY 4, 2022

Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers. These more automated processes provide real-time information, that improves the experience and allows companies to remain operational. is too expensive.

Call Center 130

Call Center Outsourcing Nearshoring BPO 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. While AI has the potential to automate certain tasks, it is unlikely to completely replace human workers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. While AI has the potential to automate certain tasks, it is unlikely to completely replace human workers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. While AI has the potential to automate certain tasks, it is unlikely to completely replace human workers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Intugo

MARCH 10, 2023

The unique nearshore position of contact centers in Mexico Mexico has a unique status in the global contact center service market regarding nearshore services. Its proximity to the United States and its easy access by land and air results in optimal accessibility for executives who wish to visit their nearshore operations.

Nearshoring 98

Nearshoring Human Resources Outsourcing Offshoring 98

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. Evolving shoring dynamics: We anticipate a significant increase in offshoring and nearshoring activities continuing this year.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

JANUARY 26, 2022

Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology. Enterprises in North America and Europe are facing a stark reality: their onshore and nearshore labor pool has 2.4 The same is true for Nearshore Europe (e.g.,

Research 130

Research Nearshoring Engineering Sourcing 130

Ivemsa

SEPTEMBER 28, 2022

When nearshoring to Mexico, foreign manufacturers are exempt from the 16% VAT on all temporarily imported goods, materials, and equipment under the IMMEX maquiladora program. This can be achieved through automated reporting. Nearshoring to Mexico offers manufacturers competitive advantages in terms of strategic sourcing.

Strategic Sourcing 52

Strategic Sourcing Nearshoring Sourcing Manufacturing 52

Redial

DECEMBER 9, 2022

Understood as a combination of the terms “financial” and “technology,” refers to businesses that use technology to enhance or automate financial services and processes. Something achievable by specialized nearshore services providers. With a value of USD 112.5 Billion in the year 2021, is expected to grow around USD 332.5 Conclusion.

Nearshoring 130

Nearshoring Cybersecurity Regulations Finance 130

NoonDalton

MARCH 9, 2022

Nearshore BPO. When you contract work to a neighboring country, this is known as nearshore outsourcing. IT, accounting, business process automation, human resources, quality assurance, and other services are among them. Nearshore BPO. The following are some of the subcategories: Front-Office BPO. Back-Office BPO.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing Nearshoring Offshoring 98

Everest Group

JANUARY 5, 2023

To manage the impact of inflation, service providers will increase price/rate cards and optimize costs by employing automation and adjusting locations mix, scopes and roles. Examples include remote and hybrid workers, tier-2/3 locations, center setups in offshore-nearshore countries, and setup of small, satellite centers.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Redial

JANUARY 25, 2023

Automation and artificial intelligence keep on the vanguard (AI) It is just surprising how many tools keep being developed, in order to produce and innovate a lot of processes that sometimes require a handful of time. Final Thoughts: As we look ahead to 2023, the opportunities for outsourcing are set to expand even further.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Wirtek

JULY 18, 2023

With the rise of technology, smart solutions, and automation have become essential tools in this pursuit. The energy sector is always in motion, looking for ways to operate more effectively and stay ahead of the game.

Automation 75

Automation Nearshoring 75

Everest Group

MARCH 14, 2022

A leading global IT/BPO service provider engaged Everest Group to assess the Global Business Service (GBS) market in offshore and nearshore locations (APAC, Central and Eastern Europe) and identify opportunities for business growth through GBS carve-outs, acquisitions, and high value engagements such as digital transformation.

Research 100

Research Nearshoring BPO Global Business Services 100

SEBPO

AUGUST 7, 2024

Lack of Automation 4. The absence of automation hampers scalability, reduces precision, and can diminish the effectiveness of your Ad Operations. The Solution Our teams know firsthand that the power of automation needs guardrails and experienced people to guide its progress effectively. Volume and Inability to Scale 2.

Out-Tasking 105

Out-Tasking Automation Data Entry Nearshoring 105

Everest Group

FEBRUARY 1, 2022

Going forward, AI and automation are the key focus areas for the Irish technology industry. Poland: Poland continues to be the largest global delivery hub in nearshore Europe because of its strong cost-talent proposition, ability to support multi-functional centers, and strong government support.

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

APRIL 12, 2022

Automation: Given the rise in digital transformation and the adoption of newer technologies, an automation-first strategy is imperative. Automation of high-frequency tasks can speed up processes and decrease human dependency on outsourcing partners. Long-term investment 5.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

APRIL 12, 2022

Automation: Given the rise in digital transformation and the adoption of newer technologies, an automation-first strategy is imperative. Automation of high-frequency tasks can speed up processes and decrease human dependency on outsourcing partners. Long-term investment.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Perficient Digital Transformation

MARCH 3, 2023

On the link bellow you will find a list of websites ready and designed to enhance automation testing skills and to practice with different technologies. Automation Testing_ Demo websites to practice or test your skills

Automation 64

Automation Design Nearshoring Research 64

Zinnov

FEBRUARY 28, 2022

A profound impact of virtual living – forced upon us by the pandemic – has been the adoption of nearshore models and remote work setup. Hence, it is of utmost importance to strike a balance between offshore, onshore, and nearshore models to rightly scale resources and skills.

Service 93

Service Nearshoring Cybersecurity Offshoring 93

Everest Group

JUNE 21, 2022

Sitel Group’s client portfolio in North America, UK, France, Nordics, and Asia-Pacific (APAC), catered through delivery sites in Latin America (LATAM) and Asia, complements Majorel’s clientele in LATAM, Germany, Spain, Portugal, Benelux, and Italy with nearshore delivery from Eastern Europe and Africa.

E-Commerce 130

E-Commerce Management Nearshoring Impact Sourcing 130

Everest Group

JULY 26, 2024

At the top, the central strategy team guides where and how work should be done—onshore, offshore, nearshore, in-house, or outsourced—to balance cost, efficiency, and quality. This disconnected approach means that important decisions are not well-coordinated, leading to suboptimal outcomes.

Management 147

Management Right-Sizing Global Business Services Government 147

Zinnov

OCTOBER 22, 2021

Nischay Mittal, Principal & Global Head — Automation/AI, Zinnov; Dushan Garg, Engagement Manager, Zinnov. An enterprise may have realized that there is a need for an Automation COE , maybe even built a few automations and defined some key objectives. Build Operate Transfer Model for an Automation COE.

Automation 52

Automation Offshoring Outsourcing Government 52

Blue Ocean

OCTOBER 4, 2023

A hybrid approach, where automation is complemented by human support for critical or complex cases, can provide the best of both worlds.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Everest Group

MARCH 29, 2023

The volatile environment is expected to drive the industry to look for support from service providers to stem costs and sustain business profitability in the following ways: Offshoring : Tier 2 and tier 3 banks that may feel more heat are expected to move more back-office and regulatory reporting operations to low-cost nearshore and offshore centers (..)

Retail 130

Retail Marketing Banking Offshoring 130

Groove Technology

SEPTEMBER 26, 2024

Location-based Models (Offshore, Nearshore, Onshore, Hybrid) Each type has its unique advantages, particularly in terms of cost. You'll need to evaluate several criteria to select the most suitable one. Below are two classification tables of models divided by geography and collaboration methods.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

Premier BPO

AUGUST 19, 2021

Nearshoring. Contracting services or a country or region near to the location of the domestic company is nearshoring. An automated phone system with pre-recorded or computerized voice that acts as the first point of contact for customers in a contact center for incoming calls. Example: U.S. Interactive Voice Response (IVR).

BPO 130

BPO Outsourcing Call Center Offshoring 130

Everest Group

MAY 16, 2022

The demand for digital services such as automation, blockchain, cybersecurity and Internet of Things (IoT) experienced an increase in offshore GBS centers, driven by cloud-based contracts as businesses continue to migrate toward cloud infrastructure.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

Groove Technology

SEPTEMBER 26, 2024

Automated testing tools and rigorous manual testing processes ensure the software is reliable and bug-free, but these services come at a premium. Understanding the advantages and disadvantages of each model will help you choose a suitable model, thereby optimizing costs in outsourcing software development.

Software 130

Software Outsourcing E-Commerce Reduced Overhead 130

Perficient Digital Transformation

OCTOBER 11, 2022

The firm brings more than 20 years of digital consulting and delivery experience including CX consulting, experience design, data and analytics, automation, and digital technology engineering and development services. In addition to our growth in Latin America, we also recently expanded our presence in India.

Nearshoring 64

Nearshoring Offshoring Engineering Retail 64

The Scalers

AUGUST 28, 2024

Romania has become a popular location for hiring engineering talent, especially for European companies looking for nearshore solutions. Romania is making notable progress as programming shifts towards no-code, low-code, and automation. Romania Developer population: 200,000 professionals. Major tech hubs: Bucharest and Cluj-Napoca.

Software 73

Software Offshoring Nearshoring Engineering 73

NoonDalton

JULY 20, 2022

A BPO provider can provide continuity in a number of ways, including by using the cloud, dispersing their employees, and automating tasks. Accounts receivable processing failures and increasing late fines are also possible consequences of disappearing accounting departments. . Improving Organisational Efficiency.

BPO 98

BPO Data Entry Out-Tasking Outsourcing 98