Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. Additionally, traditional IT outsourcing often involves offshoring, where work is sent to countries with lower labor costs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

NoonDalton

MARCH 9, 2022

Offshore BPO. Nearshore BPO. Most people think of offshore outsourcing when they hear the word “outsourcing.” When your firm employs a company based in another country to complete certain tasks, this is known as offshore outsourcing. Offshore BPO. Nearshore BPO. Back-Office BPO. Back-Office BPO.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing Nearshoring Offshoring 98

Everest Group

APRIL 11, 2024

Generative AI (gen AI) holds the potential to redefine customer service offerings, automate more interactions, enhance agent performance, and provide superior customer experiences. Evolving shoring dynamics: We anticipate a significant increase in offshoring and nearshoring activities continuing this year.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Future of Digital Sourcing Nearshoring

MARCH 20, 2022

Nearshoring digital transformation projects is becoming the fastest route to success for today’s businesses given the great worker resignation and the tech talent shortage, says Carlos Meléndez, COO and Co-Founder of Wovenware. He shares four key considerations to select the right nearshore partner.

Nearshoring 59

Nearshoring Service Outsourcing Regulations 59

Everest Group

MAY 16, 2022

Activity in offshore locations experienced an increase, providing evidence of post-COVID economic recovery, particularly in India and China; however, offshore activity has not yet reached pre-COVID levels. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

Everest Group

JANUARY 5, 2023

To manage the impact of inflation, service providers will increase price/rate cards and optimize costs by employing automation and adjusting locations mix, scopes and roles. Examples include remote and hybrid workers, tier-2/3 locations, center setups in offshore-nearshore countries, and setup of small, satellite centers.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Intugo

MARCH 10, 2023

Not only have local players been able to enter their domestic sector successfully, but the volume of service that the sector provides to offshore consumers continues to grow. The unique nearshore position of contact centers in Mexico Mexico has a unique status in the global contact center service market regarding nearshore services.

Nearshoring 98

Nearshoring Human Resources Outsourcing Offshoring 98

Groove Technology

SEPTEMBER 26, 2024

Location-based Models (Offshore, Nearshore, Onshore, Hybrid) Each type has its unique advantages, particularly in terms of cost. You'll need to evaluate several criteria to select the most suitable one. Below are two classification tables of models divided by geography and collaboration methods.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

Blue Ocean

OCTOBER 4, 2023

And how do offshore solutions, interpreters, and texting play a role? And what about offshore? A hybrid approach, where automation is complemented by human support for critical or complex cases, can provide the best of both worlds. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Groove Technology

SEPTEMBER 27, 2024

Additionally, consider the geographical aspect of outsourcing: Onshore: Outsourcing within your country Nearshore: Outsourcing to a nearby country Offshore: Outsourcing to a distant country Hybrid: Outsourcing to combine more types of outsourcing A Deloitte study found that 59% of businesses use outsourcing to reduce costs.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

MARCH 14, 2022

A leading global IT/BPO service provider engaged Everest Group to assess the Global Business Service (GBS) market in offshore and nearshore locations (APAC, Central and Eastern Europe) and identify opportunities for business growth through GBS carve-outs, acquisitions, and high value engagements such as digital transformation.

Research 100

Research Nearshoring BPO Global Business Services 100

Everest Group

MARCH 29, 2023

The volatile environment is expected to drive the industry to look for support from service providers to stem costs and sustain business profitability in the following ways: Offshoring : Tier 2 and tier 3 banks that may feel more heat are expected to move more back-office and regulatory reporting operations to low-cost nearshore and offshore centers (..)

Retail 130

Retail Marketing Banking Offshoring 130

Groove Technology

SEPTEMBER 26, 2024

Automated testing tools and rigorous manual testing processes ensure the software is reliable and bug-free, but these services come at a premium. Outsource Software Development with Groove Technology Groove Technology – Your premier offshore software development partner. As an offshore company, we offer unique advantages.

Software 130

Software Outsourcing E-Commerce Reduced Overhead 130

Zinnov

NOVEMBER 9, 2021

To facilitate this growing demand, offshoring and outsourcing have become major business buzzwords. In this article, we will be comparing the basics of offshoring and outsourcing, finding their strengths, weaknesses, and discussing global destinations that provide exponential value. What is Offshoring? What is Offshoring?

Offshoring 52

Offshoring Outsourcing Out-Tasking Co-Sourcing 52

Zinnov

FEBRUARY 28, 2022

A profound impact of virtual living – forced upon us by the pandemic – has been the adoption of nearshore models and remote work setup. Hence, it is of utmost importance to strike a balance between offshore, onshore, and nearshore models to rightly scale resources and skills.

Service 93

Service Nearshoring Cybersecurity Offshoring 93

SEBPO

AUGUST 7, 2024

Lack of Automation 4. The absence of automation hampers scalability, reduces precision, and can diminish the effectiveness of your Ad Operations. The Solution Our teams know firsthand that the power of automation needs guardrails and experienced people to guide its progress effectively. Volume and Inability to Scale 2.

Out-Tasking 105

Out-Tasking Automation Data Entry Nearshoring 105

Premier BPO

AUGUST 19, 2021

Offshoring. Nearshoring. Contracting services or a country or region near to the location of the domestic company is nearshoring. An automated phone system with pre-recorded or computerized voice that acts as the first point of contact for customers in a contact center for incoming calls. Build, Operate, Transfer (BOT).

BPO 130

BPO Outsourcing Call Center Offshoring 130

Everest Group

JULY 26, 2024

At the top, the central strategy team guides where and how work should be done—onshore, offshore, nearshore, in-house, or outsourced—to balance cost, efficiency, and quality. This disconnected approach means that important decisions are not well-coordinated, leading to suboptimal outcomes.

Management 147

Management Right-Sizing Global Business Services Government 147

The Scalers

AUGUST 28, 2024

Romania has become a popular location for hiring engineering talent, especially for European companies looking for nearshore solutions. Indeed, many CTOs and business leaders are hiring offshore developers in the Asian country to support their organisations’ long-term growth. Romania Developer population: 200,000 professionals.

Software 73

Software Offshoring Nearshoring Engineering 73

Perficient Digital Transformation

OCTOBER 11, 2022

Based in Schaumburg, Illinois, and with offshore development center operations in Chennai, India, Ameex provides award-winning agile software development expertise, and has extensive capabilities across commerce and content solution offerings. Scaling Globally to Drive Real Results for the World’s Biggest Brands.

Nearshoring 64

Nearshoring Offshoring Engineering Retail 64

Zinnov

OCTOBER 22, 2021

Nischay Mittal, Principal & Global Head — Automation/AI, Zinnov; Dushan Garg, Engagement Manager, Zinnov. An enterprise may have realized that there is a need for an Automation COE , maybe even built a few automations and defined some key objectives. Build Operate Transfer Model for an Automation COE.

Automation 52

Automation Offshoring Outsourcing Government 52

NoonDalton

JULY 20, 2022

A BPO provider can provide continuity in a number of ways, including by using the cloud, dispersing their employees, and automating tasks. Accounts receivable processing failures and increasing late fines are also possible consequences of disappearing accounting departments. . Improving Organisational Efficiency.

BPO 98

BPO Data Entry Out-Tasking Outsourcing 98

Perficient Digital Transformation

MARCH 16, 2023

These sub-teams can be either existing or new resources;  Identifying the tasks in the client remediation action plan that can be completed by alternate and innovative nearshore and offshore workforces, rather than diverting the efforts of experienced executives whose skill and technical capability could be used in more impactful ways; and  Introducing (..)

Nearshoring 64

Nearshoring Right-Sizing Offshoring Regulations 64

Future of Digital Sourcing Outsourcing

JUNE 15, 2021

To meet the growing demand for customer services and transform the customer experience industry to make it fit for the future, organizations can embrace automation and artificial intelligence (AI), build a geographically distributed and hybrid workforce, and perfect remote training and support for their employees.

Customer Service 64

Customer Service Service Offshoring Nearshoring 64

IBM Services

JANUARY 31, 2024

Businesses now look beyond offshore outsourcing and labor arbitrage, instead leveraging artificial intelligence (AI) and automation to create efficiencies and modernize processes. Near-sourcing Near-sourcing, also called nearshoring, involves moving sourcing activities closer to where goods or services are sold.

Sourcing 98

Sourcing Strategic Sourcing Outsourcing Supply Chain Management 98

3Pillar Global

MARCH 15, 2021

Earlier in this series, we looked at different outsourcing models—nearshore, offshore, onshore—along with the pros and cons that come with each option. For Western European companies, on the other hand, Eastern Europe is the most logical choice if you’re looking for a nearshore partner. Latin America. Talent Availability.

Software 52

Software Outsourcing Nearshoring Government 52

TTEC

JANUARY 17, 2022

An IVR is an automated phone system technology that allows incoming callers to access information via a selected prompt of prerecorded messages without having to speak to an associate. Contact centre associates operate in various industries across the globe, whether it be onshore, offshore or nearshore. What is an IVR?

Nearshoring 52

Nearshoring Automation Customer Service Offshoring 52

3Pillar Global

MARCH 15, 2021

Companies are increasingly looking toward outsourcing to take advantage of AI, machine learning, Robotics Process Automation (RPA), the IoT, and other technologies that help them move faster and make better business decisions. Here, a nearshore company might work best. Time zone compatibility, however, is less of an issue.

Software 52

Software Outsourcing Nearshoring Out-Tasking 52

Groove Technology

OCTOBER 15, 2024

Cost savings can vary significantly based on project complexity and the chosen partner (offshore, onshore, or nearshore). Additionally, the integration of artificial intelligence (AI) and automation is transforming project management, facilitating improved productivity monitoring and workflow optimization in hybrid models.

Outsourcing 130

Outsourcing Project Outsourcing Flexibility Collaborations 130

Intugo

JUNE 19, 2023

Robotic and cloud process automation (RPA) is at stake. Offshoring. Nearshoring. The recent survey shows a sharp increase in organizations prioritizing cost reduction. In the face of a post-pandemic economy, the trend of outsourcing to Mexico will only gain traction. These types are: Onshoring.

Outsourcing 52

Outsourcing Labor Costs Nearshoring Offshoring 52

SEBPO

SEPTEMBER 24, 2024

From task delivery to process improvements and from content creation to automation, AI can speed up deliverable creation and completion. Read more… Amplify Your Competitive Edge with Onshoring, Offshoring, Nearshoring, Smartshoring, or Outsourcing A company’s competitive advantage requires creative solutions.

Out-Tasking 52

Out-Tasking Outsourcing Nearshoring Business Process Outsourcing 52

SirionLabs

MAY 2, 2022

This can be achieved by breaking down and strategically segmenting onshore, nearshore, and offshore suppliers according to how their contracts demonstrate the ability to pivot during a crisis. All of this intelligence and more is usually found buried deep within your contracts; so how do you go about uncovering it?

Insurance 52

Insurance Nearshoring Offshoring Engineering 52

Zinnov

OCTOBER 20, 2021

Mexico’s geographic boon (proximity to US), government initiatives, workforce skilled in technology, and mature infrastructure has made it a near/offshoring pivot across the globe. Developing a nearshore COE in Mexico has helped leaders be up to date with project developments due to its close proximity to the U.S. Start-up Ecosystem.

Nearshoring 52

Nearshoring Engineering Manufacturing Government 52

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. Neighboring Country (Nearshore) – Partnering with a company in a nearby country can offer similar time zone benefits and potentially lower costs than domestic options. This can be helpful for cultural and time zone reasons.

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

Obobo

DECEMBER 14, 2022

Offshoring: This is when companies move production to another country in order to take advantage of cheaper labor or other resources. Nearshoring: This is when companies move production to a nearby country in order to reduce transportation costs or take advantage of a skilled workforce.

Sourcing 40

Sourcing Labor Costs Nearshoring Out-Tasking 40

Groove Technology

NOVEMBER 15, 2024

This can be done onshore, nearshore, or offshore, each model providing unique benefits and challenges, from cost efficiency to cultural alignment and time zone overlap. Possible Language Nuances: While communication is generally easier than offshore, there may still be some minor language or cultural barriers.

Nearshoring 100

Nearshoring Offshoring Software Outsourcing 100