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From Manual to Automated: Migrating Legacy Systems with Databricks

Groove Technology

In this blog, I want to take you through that journey—from manual to automated, from outdated to modern. Imagine spending hours moving data only to find out that a large chunk of it had gone missing. What convinced me to dive into Databricks was its combination of automation, scalability, and integration with Apache Spark.

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Key Software Development Outsourcing Statistics and Trends for 2024

Groove Technology

Software development outsourcing, a strategic approach to delegating software creation tasks to external providers, has emerged as a pivotal element in the global IT ecosystem. Research indicates that outsourcing can expedite product launches significantly. platform independence, automation, and enhanced security.

Software 100
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How Automated Technology Can Re-Energize Your Global HR Team’s Hiring Process

Globalization Partners

The popularity of AI-based applications is rapidly growing in various sectors and Human Resources is no exception to this trend, as implementing automated technology into the HR workflow frees up staff from a tremendous amount of routine and mundane work. These include payroll, timekeeping, and the onboarding of new employees.

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4 RPA Errors Not to Make in Customer Service Automation

Automation Anywhere

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). That’s due to the old programmer adage, “garbage in, garbage out.”

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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

Check out this latest report to gain insight into best practices (and benefits) for B2B data management including how: Automating tasks and improving data quality would increase sales staff satisfaction and productivity. B2B organizations struggle with bad data.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. However, it also raises consumers’ expectations, which in turn causes them to lash out when the humanized chatbot cannot solve the problem.

BPO 242
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Retaining Employees with the Help of Automation

Automation Anywhere

As the effects of the pandemic appear to be waning, most businesses (63%) say retaining employees is more difficult than hiring them, according to new research. And it looks like they have a good chance of getting those things with the help of intelligent automation combining Robotic Process Automation (RPA) and artificial intelligence (AI).