Everest Group

NOVEMBER 16, 2023

Providers that have AI as a feature which helps in improving their current offering, such as automation-first vendors, are excluded from this assessment. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions. Find further details and in-depth content at www.everestgrp.com.

Marketing 361

Marketing Research Software Engineering 361

Forrester Digital Transformation

AUGUST 16, 2022

We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is.

Automation 130

Automation Service Research 130

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) PEAK Matrix® Assessment As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient.

Automation 130

Automation Robotics Process Automation BPO Sourcing 130

Everest Group

NOVEMBER 2, 2022

LEARN MORE ABOUT OUR SERVICE OPTIMIZATION TECHNOLOGY RESEARCH. No-code Low-code.

Marketing 363

Marketing Research Service Automation 363

Everest Group

NOVEMBER 15, 2022

Top Robotic Process Automation (RPA) – Technology Providers The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. Our Thinking. Learn More. Learn More. Learn More.

Robotics Process Automation 130

Robotics Process Automation Automation Order Management Healthcare 130

Forrester Digital Transformation

JULY 20, 2022

We researched threat hunting to determine what it really is, what benefits it brings, and to overcome the misuse and abuse of the term. We’ve heard threat hunting described as “automating analytics,” “investigating […]. Threat hunting is a term frequently misused by cybersecurity pros, vendors, and service providers.

Cybersecurity 49

Cybersecurity Analytics Research Automation 49

Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Digital technologies, including intelligent automation, are becoming ubiquitous. Our Thinking. Learn More.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Everest Group

AUGUST 4, 2022

Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition. IPA will be more scalable.

Automation 130

Automation Marketing Robotics Process Automation Healthcare 130

Everest Group

OCTOBER 19, 2024

To stay competitive, providers are upskilling their workforce and automating processes to address the skill gap in cybersecurity. As digital threats evolve, providers must prioritize adaptive security measures and remain flexible to thrive in Europe’s complex regulatory environment.

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

AUGUST 29, 2023

Respond – High: There is rapid adoption of extended detection and response (XDR) tools in the market, and service providers too are now focusing on automated incident response to cut down on the standard metric of Mean Time to Resolution (MTTR). North America remains the largest market (40%) followed by Europe (33%) and Asia (21%).

Cybersecurity 130

Cybersecurity Research Marketing Information Technology 130

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Everest Group

NOVEMBER 16, 2022

Adoption of task mining solutions can not only help enterprises achieve cost savings and operational efficiencies by optimizing and automating tasks, but also enhances employee experience through better resource allocation. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios.

Insurance 195

Insurance Banking Research Automation 195

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. Use Cases : Automating text processing tasks like email classification.

Automation 130

Automation Software Analytics E-Commerce 130

Forrester Digital Transformation

APRIL 5, 2022

Conversation automation technologies help B2B marketing and sales leaders holistically approach the design, deployment, and optimization of conversational interactions to deliver relevance and value in the moment while informing the timing and treatment of the next action.

Automation 130

Automation Marketing Sales Design 130

IBM Services

SEPTEMBER 29, 2023

In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services at a faster pace.” Those events can then be consumed and processed to help inform smarter decisions and trigger automations.

Automation 106

Automation Order Management Sourcing Analytics 106

Premier BPO

JUNE 28, 2024

According to Forrester Research’s most recent CX Index report, consumer perception of CX quality has declined significantly, especially regarding effectiveness, ease of use, and emotional connection. Increasing customer dissatisfaction with AI-driven solutions hinders companies from fully capitalizing on the potential cost reductions.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Groove Technology

NOVEMBER 15, 2024

Research indicates that outsourcing can expedite product launches significantly. According to industry research, 62% of tech executives plan to increase their outsourcing budget to meet new technical challenges. platform independence, automation, and enhanced security. million developers.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Premier BPO

JUNE 28, 2024

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

FEBRUARY 2, 2023

Blockchain allows banks to automate their back-office operations and reduce manual errors, which can result in significant savings for businesses. Automating other processes Blockchain can also help automate certain processes within banks by allowing them to create smart contracts. What is the future of blockchain?

Banking 246

Banking Service Right-Sizing Automation 246

IBM Services

JANUARY 29, 2024

This technological revolution is now possible, thanks to the innovative capabilities of generative AI powered automation. Avid Solutions, a research and development firm with a bold mission to revolutionize food production and sustainable agriculture, is leveraging AI Assistant technology to improve employee and customer happiness.

Automation 98

Automation Jobbing Sourcing Efficiency 98

Forrester Digital Transformation

JANUARY 5, 2022

In February of 2009, Glenn O’Donnell (VP, Research Director) and I co-authored the CMDB Imperative when ITIL and ITSM were all the rage. Underpinning that rage was the Configuration Management DB (CMDB) which promised to deliver world peace like a pageant winner during the interview portion of the competition.

Research 246

Research Management Information Technology Government 246

Forrester Digital Transformation

DECEMBER 22, 2021

The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. Together, we’ll accomplish great things.

Research 246

Research Analytics Automation 246

Forrester Digital Transformation

FEBRUARY 17, 2022

This funding round is right on the heels of some major moves in 2021: a $140 million Series D round and the acquisitions of Emotion Research Lab (video and […]. Uniphore has just announced a whopping $400 million Series E round led by NEA, giving them a valuation of $2.5 And they have been busy.

Research 246

Research Customer Service Automation Service 246

Everest Group

JULY 4, 2022

As part of our continued Metaverse research, let’s explore these emerging technologies and whether they will collide or coexist. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0 While they once seemed far out, the Metaverse and ScienceTech are here now.

Marketing 246

Marketing Research Collaborations Manufacturing 246

Premier BPO

JULY 12, 2024

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

SEPTEMBER 29, 2022

The research will help buyers select right-fit technology vendors for their needs and enable providers to benchmark themselves against each other. Market Insights™ Scope of Automation Technologies Adopted-Mature Enterprises vs. Others. Market Insights™ Best Practices for Conversational AI Solutions. Learn More. Learn More.

Automation 147

Automation Research Marketing Sales 147

Forrester Digital Transformation

MAY 25, 2022

Clients often ask me how to best make use of automation in the security operations center (SOC) and, relatedly, how SOAR can help them. Because of this, we released a Now Tech: Security Orchestration, Automation, And Response (SOAR), Q2 2022 report in April of this year. This research […].

Automation 130

Automation Research Cybersecurity 130

Premier BPO

OCTOBER 8, 2024

This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands. How Integrating EDI and ETL Can Improve Data Flow and Decision-Making Automated data transfers significantly reduce human error and help ensure data consistency.

BPO 245

BPO Co-Sourcing Outsourcing Government 245

Groove Technology

NOVEMBER 15, 2024

Industry research indicates that a substantial percentage of organizations grapple with managing outsourced software projects. Solutions: Detailed Vetting Process: Research each potential partner’s portfolio, certifications, and client testimonials.

Software 100

Software Outsourcing Nearshoring Offshoring 100

Forrester Digital Transformation

APRIL 18, 2022

Advances in AI, automation, and analytics paired with growing expectations from audiences will fundamentally change the way we think about content and how it’s used.

Analytics 239

Analytics Automation Research Marketing 239

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. As businesses seek ways to enhance productivity, improve software quality, and streamline development processes, automation is playing a critical role.

Software 100

Software Outsourcing Collaborations Flexibility 100