Everest Group

OCTOBER 19, 2021

Scaling Intelligent Automation: Can It Solve the Talent War? A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. How are automation solutions being leveraged to address talent and productivity concerns? Chief Research Officer.

Automation 130

Automation Shared Services Global Business Services Research 130

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. New research from Everest Group advises companies to double down in Asia-Pacific (especially India) and consider Africa for the best long-term solutions. in IT, and 4.5%

Research 130

Research Nearshoring Engineering Sourcing 130

Everest Group

AUGUST 29, 2023

Respond – High: There is rapid adoption of extended detection and response (XDR) tools in the market, and service providers too are now focusing on automated incident response to cut down on the standard metric of Mean Time to Resolution (MTTR). North America remains the largest market (40%) followed by Europe (33%) and Asia (21%).

Cybersecurity 130

Cybersecurity Research Marketing Information Technology 130

IBM Services

SEPTEMBER 27, 2023

There are two types of these generative AI models: proprietary large language models and open source large language models. On the other hand, open source LLMs are free and available for anyone to access, use for any purpose, modify and distribute. What are the benefits of open source LLMs?

Sourcing 98

Sourcing Research Out-Tasking Government 98

Premier BPO

JUNE 28, 2024

According to Forrester Research’s most recent CX Index report, consumer perception of CX quality has declined significantly, especially regarding effectiveness, ease of use, and emotional connection. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Offshore India Data Entry

NOVEMBER 16, 2021

In business, collecting data from various sources is thus essential to have clarity about what the company tries to achieve. But website data mining services can bring astonishing improvements in data collection from various digital sources and analysis with the help of using technological innovations like artificial intelligence.

Research 98

Research Service Outsourcing Data Entry 98

Premier BPO

JUNE 28, 2024

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Groove Technology

JANUARY 15, 2025

From process automation to code optimization, AI is creating breakthroughs in productivity and quality. These solutions include intelligent programming assistants, advanced machine learning frameworks, and automated testing systems. 2025 will see the emergence of 13 groundbreaking AI tools for Java developers.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

NOVEMBER 16, 2022

Adoption of task mining solutions can not only help enterprises achieve cost savings and operational efficiencies by optimizing and automating tasks, but also enhances employee experience through better resource allocation. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

IBM Services

SEPTEMBER 29, 2023

In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services at a faster pace.” Those events can then be consumed and processed to help inform smarter decisions and trigger automations.

Automation 106

Automation Order Management Sourcing Analytics 106

Automation Anywhere

NOVEMBER 19, 2020

For many industry leaders, intelligent automation —a combination of Robotic Process Automation (RPA) and artificial intelligence—has helped them meet the challenges by transforming their operations to increase ROI, efficiency, quality, and compliance and supporting the accelerated push of the drug cycle from lab to market. Ignore them.

Automation 98

Automation Robotics Process Automation Supply Chain Management Data Entry 98

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Automation Anywhere

OCTOBER 27, 2020

Operations supporting each of these product lines such as loan fulfillment, underwriting, compliance, customer service, and collections could significantly benefit from automation since many of these processes are manual and document-intensive. These are the highest priority processes to automate. Ignore them.

Retail 98

Retail Banking Automation Robotics Process Automation 98

Everest Group

MARCH 14, 2022

Create detailed account intelligence for target GBS with details of scope of work delivered, evolution, sourcing strategy, footprint, key personnel, challenges, priority areas, vendor relationships, future priorities etc. This information was used to create customized pitch for the client.

Research 100

Research Nearshoring BPO Global Business Services 100

Globalization Partners

OCTOBER 17, 2022

The popularity of AI-based applications is rapidly growing in various sectors and Human Resources is no exception to this trend, as implementing automated technology into the HR workflow frees up staff from a tremendous amount of routine and mundane work. These include payroll, timekeeping, and the onboarding of new employees.

Automation 105

Automation Out-Tasking Jobbing Human Resources 105

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

JULY 4, 2022

As part of our continued Metaverse research, let’s explore these emerging technologies and whether they will collide or coexist. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0 While they once seemed far out, the Metaverse and ScienceTech are here now.

Marketing 246

Marketing Research Collaborations Manufacturing 246

Premier BPO

JULY 12, 2024

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®.

Management 162

Management Healthcare Sourcing Sales 162

Automation Anywhere

MAY 19, 2021

Your human resources department (HR) is more than ready for an automation overhaul. Small a wonder that HR departments are accelerating the adoption of Robotic Process Automation (RPA) solutions, particularly intelligent automation, which is RPA embedded with artificial intelligence (AI).

Automation 98

Automation Payroll Robotics Process Automation Out-Tasking 98

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

IBM Services

FEBRUARY 13, 2024

For sourcing teams, that means pivoting their mindset around selecting suppliers from a tactical, lowest-cost-above-all approach to a strategic one. Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals. And from that group, 71% would pay a premium for it.

Strategic Sourcing 84

Strategic Sourcing Sourcing Supply Chain Management Manufacturing 84

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Everest Group

FEBRUARY 2, 2023

Blockchain allows banks to automate their back-office operations and reduce manual errors, which can result in significant savings for businesses. Automating other processes Blockchain can also help automate certain processes within banks by allowing them to create smart contracts. What is the future of blockchain?

Banking 246

Banking Service Right-Sizing Automation 246

IBM Services

DECEMBER 15, 2023

Open-source artificial intelligence (AI) refers to AI technologies where the source code is freely available for anyone to use, modify and distribute. Open-source AI projects and libraries, freely available on platforms like GitHub, fuel digital innovation in industries like healthcare, finance and education.

Sourcing 69

Sourcing Out-Tasking Research Collaborations 69

Premier BPO

OCTOBER 8, 2024

This automation reduces manual entry errors, accelerates transaction processing, and swiftly allows businesses to respond to market demands. Extract, Transform, and Load (ETL) complements EDI by extracting data from various sources, transforming it into a usable format, and loading it into a central system like a data warehouse.

BPO 245

BPO Co-Sourcing Outsourcing Efficiency 245

Everest Group

JUNE 12, 2024

This event will discuss the pitfalls in its way, the ongoing disruption of automation solutions and artificial intelligence, how well-established delivery models are being transformed today, and what’s ahead in the near term. Soni Principal Analyst, Impact Sourcing and Sustainability Research, Everest Group

Nearshoring 130

Nearshoring Impact Sourcing Flexibility Research 130

IBM Services

JANUARY 29, 2024

This technological revolution is now possible, thanks to the innovative capabilities of generative AI powered automation. Avid Solutions, a research and development firm with a bold mission to revolutionize food production and sustainable agriculture, is leveraging AI Assistant technology to improve employee and customer happiness.

Automation 98

Automation Jobbing Sourcing Efficiency 98

Everest Group

JULY 24, 2024

Since then, we have continued to build out our coverage areas, our perspectives, our networks, and our research teams. The topic of sustainability across all its manifestations is one that several years ago Everest Group committed to addressing because, as one of our Managing Partners said, “It’s the right thing to do.”

Impact Sourcing 130

Impact Sourcing Pharmaceuticals Research Sourcing 130

Everest Group

NOVEMBER 30, 2023

Our research highlights the transformative power of technology in reducing carbon footprints, enhancing energy efficiency, and driving sustainable practices across sectors as diverse as oil & gas, banking & finance, and manufacturing.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

MAY 23, 2024

VMSs are developing capabilities to support all contingent talent categories, manage compliance, handle invoicing and payments, provide reporting and analytics, create talent pools, and source providers and candidates.

Management 130

Management Sourcing Analytics Insurance 130

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools.

Management 162

Management Service Research Analytics 162

Everest Group

MAY 16, 2022

The demand for digital services such as automation, blockchain, cybersecurity and Internet of Things (IoT) experienced an increase in offshore GBS centers, driven by cloud-based contracts as businesses continue to migrate toward cloud infrastructure. “Rest of Europe” (excludes U.K.) Download a complimentary abstract of the report here.

Offshoring 100

Offshoring Sourcing Outsourcing Global Business Services 100

Everest Group

JANUARY 18, 2024

Our research clearly documents that most organizations are in what we call ‘Wave 1’ or the pilot phase of gen AI adoption; however, in 2024 and 2025 we fully expect more organizations to advance to the ‘Wave 2’ phase of production-grade deployments. The full report is available for complimentary download.

Research 162

Research Government Retail Healthcare 162

Everest Group

NOVEMBER 9, 2022

Accordingly, MPHRO providers are continuing to make investments in next-generation technologies, automation and analytics, and are also adding an experience layer to their products to provide a seamless, integrated experience to users. Digital HR services have experienced more demand owing to ongoing digital efforts by clients.

Human Resources 147

Human Resources Research Retail Manufacturing 147

Everest Group

AUGUST 29, 2022

To capitalize on this opportunity, data analytics use within outsourced contracts has grown significantly over the past few years, and our recent research shows that analytics is now present in 30% to 35% of CXM deals. They also are focusing on improving the employee experience (EX) to retain the talent they find.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195