31 West

MAY 4, 2024

Starts at $24/month Professional: $80/month Enterprise: $165/month Unlimited: $330/month Einstein 1 Sales: $500/month Key Features :- Sales Cloud : Salesforce Sales Cloud manages all sales operations and customer data in a centralized location. It is much more than customer relationship management software.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

MAY 13, 2024

With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. HubSpot can be customized to your requirements.

Sales 130

Sales Inventory Management Analytics Automation 130

31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities. ServiceNow offers a demo library.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

31 West

JUNE 1, 2024

On the other hand, there’s HubSpot, an ideal CRM solution for businesses that want to streamline the four key elements of their operations: sales, marketing, content management, and customer service. Both feature unified dashboards, reporting tools, several integrations, and other features that automate the mundane tasks for your team.

Sales 130

Sales Customer Service Analytics Software 130

31 West

MARCH 15, 2023

IT has become a priority for small to medium-sized businesses (SMBs) today. For example, it can help train employees, provide better tools for automation and remote access, and all the while generating profit. With ConnectWise CPQ, your sales team can use quote templates and automate workflows and pricing.

Management 130

Management Cybersecurity Service Right-Sizing 130

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk. Jira has a good market share among small to medium-sized companies.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

FEBRUARY 22, 2023

The right solution will improve agent productivity, help streamline help desk processes, and improve customer satisfaction rates. SysAid specializes in automating workflows. It can help boost help desk productivity with automation and improve self-service adoption rates. It can make managing your IT help desk easier.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

JULY 25, 2024

Leveraging the right customer service tools is your answer to all this. We’re in a world of social media, and one dissatisfied customer can bring with it a plethora of negative reviews and statements regarding your business – so you have to get your customer experience offering right from the get-go.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. What is ZenDesk? What is SysAid?

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

31 West

FEBRUARY 7, 2023

As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. The tool automates a wide array of tasks, reducing your employees’ workload and offering seamless asset management. Automate Manual Processes Workflow automation is no longer optional.

Management 130

Management Automation Right-Sizing Out-Tasking 130

31 West

JULY 10, 2024

A CRM system will allow you to effectively manage relations with your customers and analyze which of your strategies and approaches have a positive effect on sales growth. Sales management : With a CRM system, you have numerous instruments that allow you to track sales activities, manage sales pipelines, forecast sales, etc.

E-Commerce 130

E-Commerce Sales Out-Tasking Automation 130

31 West

MARCH 31, 2024

Many businesses, from small-and-mid-sized organizations to multinational corporations, have chosen Zendesk to streamline their help desk. Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JANUARY 25, 2023

We will go through several consideration factors to help you decide on the right software choice for your business. It helps you centralize business operations and control every aspect with features like dashboards, CRM, project management , inventory, billing, assets, and sales. What is Zendesk? out of 5 (837 ratings) 4.2

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Premier BPO

AUGUST 19, 2021

Right shoring. It includes pre-sale and post-sale support. Sometimes also called a Customer Service Representative, they navigate the sale journey with the customer. Sales Development Representative (SDR). An inside sales representative responsible for the outreach, prospecting, and qualifying of inbound leads.

BPO 130

BPO Outsourcing Call Center Offshoring 130

31 West

JUNE 11, 2024

The CRM solutions available today are based on three main aspects: customer service, sales, and marketing. Even today, Salesforce stands to be one of the leading companies in the CRM world, offering sales, marketing, and customer management tools in one place. These solutions are also easily deployed and maintained.

Marketing 130

Marketing Customer Service Software Sales 130

Perficient Digital Transformation

JUNE 7, 2023

Marketing automation is the use of technology to automatically handle marketing operations and multifaceted campaigns across several channels. To boost income and maximize productivity, marketing and sales teams employ marketing automation to automate online marketing campaigns and sales activities.

Automation 52

Automation Marketing Right-Sizing Sales 52

Simplr

JUNE 6, 2023

Customer service ticket backlogs— especially during holiday sales events — can be a breeding ground for customer neglect and missed revenue. In our 2023 State of Online CX study, we found that 40% of pre-sale emails were never even answered during one of the biggest shopping periods of the year – XYZ SHOPPING EVENT HERE.

Customer Support 98

Customer Support Right-Sizing Retail Customer Service 98

Groove Technology

NOVEMBER 25, 2021

Corporate training departments use LMS to provide online training, as well as to automate employee registration and record keeping. Over the past few years, customer learning has evolved into a strategic sales, support, and marketing tool. They have their own training needs, so that a one-size-fits-all solution won’t work well.

Sales 130

Sales Right-Sizing Software Insurance 130

Globalization Partners

MARCH 3, 2022

Nowadays, there are plenty of software tools that can maximize the efficiency and accuracy of your recruitment process to ensure you’re hiring the right people. What tasks can you automate to save time? Aspects to consider when choosing an ATS: Business size and requirements. How can you benefit from data-driven techniques?

Out-Tasking 110

Out-Tasking Right-Sizing Jobbing Software 110

Amzur

JANUARY 30, 2025

Key Takeaways Retailers should focus on strategic automation points like inventory management , order processing , and demand forecasting to optimize efficiency while maintaining human oversight for complex decision-making. Full-scale automation demands hefty investments in technology , infrastructure , and training.

Retail 59

Retail Automation Supply Chain Management Inventory Management 59

Everest Group

SEPTEMBER 14, 2022

In a frenzy to meet YOY linear growth targets and bigger deal sizes, almost 30% of the licenses sold go unutilized by enterprises. These should be managed independently of the organization’s sales and marketing functions. The Solow paradox or productivity slowdown is still here. Three key CRM insights to watch.

Right-Sizing 113

Right-Sizing Sales Research Marketing 113

inDinero

DECEMBER 13, 2021

Choosing the right one for your firm will depend on a variety of factors. If you’ve been tracking your expenses and logging sales into Excel Sheets without issue, you may be wondering why you need accounting software. You can also create monthly, quarterly, or annual sales reports to track profits and help with taxes.

Accounting 105

Accounting Software Inventory Management Data Entry 105

Amzur

MARCH 28, 2024

This could lead to lost sales and frustrated customers. In today’s dynamic retail landscape, inaccurate predictions can lead to missed sales, frustrated customers, and excess stock tying up valuable capital. For instance, they might underestimate demand and experience stockouts, leading to frustrated customers and lost sales.

Retail 85

Retail Efficiency Inventory Management Sales 85

31 West

JANUARY 20, 2023

You can find service desk solutions based on company size and industry specializations like MSPs, retail, finance, healthcare, manufacturing, telecommunications, and more. Its product line includes software like Zendesk for service, Zendesk for sales, and the Sunshine platform. You can talk to the sales team for more information.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Groove Technology

JANUARY 27, 2022

Online retail sales were roughly 1.336 billion dollars in 2014 and are expected to reach 6.388 billion dollars by 2024. Shopify has marketing capabilities built right in. These features not only help startups save money, but they also assist companies of all sizes to enhance their operating margins. Stored Solution.

Retail 130

Retail Right-Sizing Administrative Design 130

31 West

SEPTEMBER 28, 2024

For companies with a long history, this tool will help to study their target audience in-depth and stimulate repeat sales. Improving the sales process – By identifying the “pains” of consumers, you can solve their problems more effectively. Automate personalized email follow-up after purchase. billion by 2027.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 105

Data Entry Right-Sizing Robotics Process Automation Automation 105

Obobo

FEBRUARY 3, 2022

How Can eProcurement Help Small & Medium-Sized Enterprises (SMEs)? By implementing an eProcurement process, a company will be able to automate or standardize their procurement processes internally as well as externally with their suppliers, resulting in increased efficiency. What is eProcurement?

Right-Sizing 98

Right-Sizing Software Sourcing Collaborations 98

Simplr

OCTOBER 19, 2021

A human touch is more helpful than an automated bot in certain use cases, especially when it comes to nuanced or delicate interactions such as payment disputes. Pre-sale support is yet another situation that is well-suited for human agent assistance. What is the size of the chatbot market? billion in 2019.

Sourcing 96

Sourcing Sales Customer Service Retail 96

Simplr

AUGUST 1, 2022

A human touch is more helpful than an automated bot in certain usages, especially when it comes to nuanced or delicate interactions such as payment disputes. Pre-sale support is yet another situation that is well-suited for human agent assistance. Pre-sale support is yet another situation that is well-suited for human agent assistance.

Sourcing 105

Sourcing Sales Customer Service Retail 105

Perficient Digital Transformation

OCTOBER 9, 2024

It is focused on making warehouse-native analytics accessible to organizations of all sizes. As businesses gather more data than ever before from multiple sources – CRM, ERP, commerce, marketing automation, offline/retail – managing and analyzing that data in a cohesive way is a major challenge.

Analytics 97

Analytics Retail Sourcing Sales 97

Influx

MARCH 5, 2025

Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue, brand perception, and customer loyalty. Track Record of Success: 8/10 Trusted by mid-sized and large businesses. Customer experience (CX) is no longer just a departmentits the backbone of high-growth companies.

Call Center 52

Call Center MicroSourcing Customer Support Offshoring 52

Zinnov

OCTOBER 8, 2021

by Praveen Bhadada, Managing Partner, Zinnov; Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/ AI, Zinnov. This comes right at the heels of Vista’s USD 1.5 Bn acquisition of Blue Prism just last week.

Automation 80

Automation Sales Software Right-Sizing 80

The Scalers

JANUARY 18, 2023

With these innovative tools, organisations can better meet the needs of their clients and adhere to best practices such as leveraging data, choosing the right technologies, identifying and implementing change systematically, motivating and engaging employees, and clearly defining their business case. . Robotic Process Automation (RPA).

Cybersecurity 93

Cybersecurity Robotics Process Automation Right-Sizing Retail 93

Influx

MARCH 5, 2025

Choosing the right outsourced call center partner isnt just a cost decision; its a strategic move that impacts revenue , brand perception, and customer loyalty. Track Record of Success: 8/10 Trusted by mid-sized and large businesses. Best for: Companies looking for highly skilled, flexible, and scalable CX, sales and ops teams.

Call Center 52

Call Center MicroSourcing Customer Support Offshoring 52

Amzur

SEPTEMBER 30, 2021

In our 15 years of journey, we served clients across industries despite their business model and size. . Maybe you can count them on your fingertips, right! In any organization, there are a few tedious and regular tasks that need automation. If you are planning to automate a few tedious tasks, we’ve got a solution for you.

Information Technology 98

Information Technology Out-Tasking Right-Sizing Flexibility 98

Planergy Software

JUNE 7, 2022

Robotic Process Automation in Finance. Business Process Automation (BPA) Business Process Management (BPM) Technology & Software. Like other areas of business, finance is filled with repetitive manual tasks that are ripe for automation using technology. How to capture early payment discounts and avoid late payment penalties.

Robotics Process Automation 52

Robotics Process Automation Finance Automation Out-Tasking 52