Forrester Digital Transformation

FEBRUARY 15, 2023

Forrester is announcing changes to our Waves focused on automation services market, to better represent the rise of automation fabrics and the changing role of systems integrators, consultancies, advisory firms and specialist services vendors in this space.

Automation 130

Automation Advisory Service Marketing 130

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) PEAK Matrix® Assessment As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient.

Automation 130

Automation Robotics Process Automation BPO Sourcing 130

Automation Anywhere

OCTOBER 29, 2021

Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue. Even before the pandemic, contact centers with legacy, disconnected systems and manual processing solutions were challenged to stay competitive.

Automation 128

Automation Robotics Process Automation Collaborations Customer Service 128

Perficient Digital Transformation

FEBRUARY 2, 2022

Digital process automation (DPA), also called process orchestration, leverages digital technology to perform a task in order to accomplish a workflow or function, such as the loan process at a bank. The Forrester Wave : Digital Process Automation Software, Q4 2021.

Robotics Process Automation 118

Robotics Process Automation Automation Software Out-Tasking 118

Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Digital technologies, including intelligent automation, are becoming ubiquitous. Our Thinking. Learn More.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Automation Anywhere

JUNE 8, 2022

Artificial intelligence (AI) and Robotic Process Automation (RPA) have a lot in common. When combined, AI and RPA technologies result in intelligent automation that empowers rapid end-to-end business process and much more. RPA bots automate all rule-based tasks. RPA deals with structured data.

Robotics Process Automation 144

Robotics Process Automation Supply Chain Management Data Entry Human Resources 144

Automation Anywhere

OCTOBER 8, 2021

SoftwareReviews , a division of IT research and advisory firm Info-Tech Research Group , has published its 2021 Robotic Process Automation Data Quadrant Awards. And Automation Anywhere has been named a gold medalist—one of three software vendors to receive a gold medal from SoftwareReviews.

Automation 97

Automation Robotics Process Automation Advisory Research 97

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. We’re observing the banking industry’s growing use of RPA.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Everest Group

SEPTEMBER 30, 2022

Who is Leading Customer Experience Management (CXM) Services in Europe? With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly.

Robotics Process Automation 130

Robotics Process Automation Contact Center Outsourcing Management Service 130

Everest Group

AUGUST 4, 2022

Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition.

Automation 130

Automation Marketing Robotics Process Automation Healthcare 130

31 West

JULY 8, 2022

And yes, this is where the IT Process Automation steps in (*drum roll*). What is IT Process Automation? IT Process Automation (ITPA) is the automation of IT services, support, and administration to make the workflow more streamlined and, in turn, highly efficient. Wide Range of Services.

Automation 130

Automation Out-Tasking Robotics Process Automation Software 130

Groove Technology

NOVEMBER 15, 2024

Financial Sector Leads in Outsourcing: A full 72% of the financial services sector is adapting to outsourcing trends to enhance efficiency outsources software and app development, driven by the need for secure, scalable, and compliant digital solutions. platform independence, automation, and enhanced security.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). RPA doesn’t fix bad processes. Phone interactions will drop from 41% to 12%.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Automation Anywhere

DECEMBER 7, 2020

Order-to-cash (O2C) refers to a company’s order processing system. In general, it starts with receiving an order from a customer for a product or service. Those issues can slow the process, affecting Days Sales Outstanding (SDO), cash flow, compliance, and customer satisfaction. The order is then fulfilled and shipped.

Automation 96

Automation Robotics Process Automation Out-Tasking Analytics 96

Zinnov

JANUARY 31, 2023

In essence, considering the immense records and public assets maintained by various government agencies, digitization, specifically Intelligent Automation within Robotic Process Automation (RPA) has become the core enabler for advanced accuracy and transparency in the public sector service delivery and performance.

Government 98

Government Automation Robotics Process Automation Administrative 98

V-Soft Consulting

JUNE 22, 2021

This revolution necessitated the banking, financial services, and insurance industries to alter their business strategies to drive digital transformation. Automation has taken center stage in this process. One such automation solution is Robotic Process Automation (RPA).

Robotics Process Automation 89

Robotics Process Automation Automation Finance Accounting 89

V-Soft Consulting

AUGUST 29, 2024

Delivering services that exceed customer expectations is one of the core aspects of businesses in the retail landscape. To meet the unique needs of customers, retailers must adopt cutting-edge technologies, such as technological innovation is Robotic Process Automation (RPA).

Retail 88

Retail Robotics Process Automation Customer Service Service 88

Everest Group

NOVEMBER 16, 2022

Adoption of task mining solutions can not only help enterprises achieve cost savings and operational efficiencies by optimizing and automating tasks, but also enhances employee experience through better resource allocation. This has led to task mining being one of the fastest-growing markets in the Intelligent Automation (IA) space.

Marketing 130

Marketing Automation Software Robotics Process Automation 130

Automation Anywhere

JULY 13, 2022

The company advises business leaders on strategy, marketing, organization, operations, IT, and M&A across industries, including financial services. How automation improves banking From the survey, 45% of respondents believe the top advantage of automation is a way to improve service quality and accuracy.

Banking 96

Banking Retail Automation Robotics Process Automation 96

Automation Anywhere

NOVEMBER 9, 2020

Human resources (HR) departments are fast-rising stars when it comes to successfully deploying Robotic Process Automation ( RPA ). On the demand side, HR organizations are hungry for automation. Operational services: This includes foundational HR services such as benefits, payroll, and employee data management.

Human Resources 98

Human Resources Automation Robotics Process Automation Payroll 98

V-Soft Consulting

NOVEMBER 17, 2023

Robotic Process Automation (RPA) has emerged as a vital component of digital transformative initiatives, gaining widespread adoption across various industries due to its multifaceted advantages.

Robotics Process Automation 105

Robotics Process Automation Automation Service 105

Automation Anywhere

JANUARY 20, 2021

Risk assessment without automation Accurately determining risk can require extensive information sourcing, data aggregation, and data processing. That's where automation can help. Intelligent automation software bots can be used in a variety of ways to streamline insurance underwriting.

Insurance 98

Insurance Automation Robotics Process Automation Sourcing 98

Automation Anywhere

APRIL 29, 2021

According to CapGemini , the top reasons that customers are adopting banking services from non-traditional players are low cost (70%), ease of use (68%), faster service (54%), better features (39%), and more personalized products (39%). All these capabilities have been enabled by AI.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Automation Anywhere

OCTOBER 27, 2020

Financial institutions are also facing competition from new fintechs that provide online banking, payment services, and tailored customer experiences without being constrained by brick-and-mortar branches and legacy processing systems. These are the highest priority processes to automate. Ignore them.

Retail 98

Retail Banking Automation Robotics Process Automation 98

Everest Group

JUNE 15, 2023

How Work Insights can turn process and productivity data into actionable insights Understand how to achieve higher levels of agent productivity with ease. Unlock the power of Work Insights in assessing process maturity. Learn the art of identifying opportunities for standardization and automation.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Service 130

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. But now, they are approved in an automated fashion.

Automation 86

Automation Robotics Process Automation Management Data Entry 86

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Automation Anywhere

OCTOBER 29, 2020

Procurement has rapidly become a high-impact area for automation. Traditionally, it has been primarily a back-office function , focusing on handling and approving requests from business stakeholders for products and services, dealing with vendors, and ordering and obtaining the items or services.

Automation 97

Automation Robotics Process Automation Sourcing Efficiency 97

Automation Anywhere

AUGUST 16, 2021

In large enterprises, there are hundreds of well-defined processes to achieve specific business outcomes for customers. These business processes go across various departments (sales, logistics, finance, HR, customer service, etc.) And that’s where intelligent automation can help.

Automation 98

Automation Robotics Process Automation Finance Sales 98

Automation Anywhere

AUGUST 10, 2021

It is increasingly clear that it takes a portfolio of technologies to succeed at intelligent automation. Only 6% of businesses are not considering using RPA for their intelligent automation strategies. What is intelligent automation ? That automation technology could be RPA. Reality is much different from this ideal.

Automation 98

Automation Robotics Process Automation Insurance Finance 98

Automation Anywhere

JULY 15, 2021

The latest release of the world’s only cloud-native, web-based platform for end-to-end automation is here: introducing Automation 360 v.21. This release offers new capabilities and features to ensure you get the most out of your intelligent automation platform. Leverage all the new features introduced in the Automation 360 v.21

Automation 97

Automation Robotics Process Automation Out-Tasking Insurance 97

Amzur

MAY 9, 2024

This is where automation comes in, offering a powerful way to elevate your business. RPA excels by taking over routine tasks such as transaction processing, payroll management, and financial report generation. This helps speed up services and reduce human error. Isn’t it?

Automation 105

Automation Inventory Management Robotics Process Automation Sales 105

Automation Anywhere

JANUARY 28, 2021

Intelligent automation (IA), combining Robotic Process Automation and artificial intelligence, has significantly impacted various industries. It has helped streamline and accelerate business processes. Two related industries that can benefit from intelligent automation are life sciences and healthcare.

Healthcare 98

Healthcare Automation Pharmaceuticals Robotics Process Automation 98

Automation Anywhere

SEPTEMBER 16, 2020

In addition, traditional insurance companies are being pressured by online competitors to improve customer service and offer a personalized digital experience, according to industry analysts. These are the highest priority processes to automate. These are the highest priority processes to automate. Ignore them.

Insurance 97

Insurance Automation Robotics Process Automation Analytics 97

Planergy Software

OCTOBER 22, 2021

Automating the Finance Function. Of all the areas that businesses automate, finance continues to lag far behind. The widespread use of spreadsheets or other outdated systems to perform accounting duties has put millions of businesses behind when it comes to automation. Intelligent Automation in Finance.

Finance 98

Finance Automation Robotics Process Automation Out-Tasking 98

Automation Anywhere

DECEMBER 3, 2020

Until recently, Robotic Process Automation (RPA) software bots have been employed in businesses primarily to streamline and accelerate tasks for back-office functions such as finance and accounting and human resources. But here are four examples for “human-in-the-loop” (humans and bots working together) automation.

Collaborations 97

Collaborations Automation Robotics Process Automation Finance 97