31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services. An Overview of SysAid SysAid aims to make IT service management a breeze for companies. SysAid specializes in automating workflows.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. Lead Capture AI enhances lead capturing by automating and optimizing data-gathering, customer interaction, and other related processes.

Sales 98

Sales Automation Marketing Analytics 98

Everest Group

SEPTEMBER 21, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. BPO, IT ADM, IT Infrastructure etc.).

Global Sourcing Advisory 100

Global Sourcing Advisory BPO Advisory Strategic Sourcing 100

Premier BPO

MAY 8, 2023

According to IBISWorld, the Business Process Outsourcing Services industry growth is annualized at 1.9% After the pandemic and ‘The Great Realization’, finding in-house talent to manage customer service, and customer experience has been challenging due to labour market scarcity. How Big is the Business Process Outsourcing Industry?

Outsourcing 130

Outsourcing Business Process Outsourcing BPO Reduced Costs 130

Amzur

JUNE 19, 2024

A recent study by Google Cloud and Harvard Business Review Analytic Services found that organizations that adopt DevOps and cloud technologies are 24 times more likely to have high organizational performance, demonstrating strong IT and business outcomes. The benefits of this powerful combination are numerous: 1.

Collaborations 102

Collaborations Software Automation Efficiency 102

Amzur

AUGUST 1, 2024

OpEx: Conversely, automation and business transformation have become easier with the rapid adoption of cloud across industries. Modern businesses are opting for a consumption-based model where you pay for cloud services you use. Additional Services: Security services: Costs for protecting data and systems from threats.

Management 104

Management Software Flexibility Right-Sizing 104

Zinnov

MARCH 7, 2023

And the seamless integration of these technologies, known as Hyper Intelligent Automation or HIA, is critical for the success of Autonomous Enterprises. With enterprises creating defensible moats against external disruptions – both anticipated and unanticipated, they are embarking on their Automation journey to become fully autonomous.

Automation 52

Automation Management Service 52

Hyland

OCTOBER 11, 2022

Thankfully, advances in digital technology, including intelligent automation , mean there are other, smarter options for processing your documents — options that not only give your employees the time to take on more valuable work, but also get more value from the documents. What is intelligent document processing (IDP). Process mining.

Robotics Process Automation 98

Robotics Process Automation Automation Insurance Out-Tasking 98

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Amzur

SEPTEMBER 30, 2021

– Ajit Manjappara , VP – Product Engineering Services, Amzur Technologies. In any organization, there are a few tedious and regular tasks that need automation. Modern information technology adoption allows you to automate repetitive tasks to ensure better productivity and efficiency while optimizing time. .

Information Technology 98

Information Technology Out-Tasking Right-Sizing Flexibility 98

Hyland

JANUARY 20, 2023

To get a better sense of where things stand at the start of the year, we turned to Chris Sims , Hyland’s Industry Consultant for Financial Services. We discussed top challenges and trends in the industry, the need for technology improvements, the importance of content services and much more.

Banking 84

Banking Robotics Process Automation Retail Out-Tasking 84

Metasource

JANUARY 5, 2022

New technology and BPO services help companies reduce costs across their entire organizations. Workflow Automation. Leveraging technology and automation can help you save on labor costs as well. This is why an increasing number of businesses are implementing workflow automation. AP Automation.

Outsourcing 52

Outsourcing Service Labor Costs Business Process Outsourcing 52

Amzur

JUNE 27, 2024

Cloud-First Strategy A cloud-first strategy prioritizes cloud computing services to reduce the burden of traditional IT solutions. Example: A large retail company may opt for a cloud-first strategy by deploying its new e-commerce platform on a cloud service, rather than physical servers.

E-Commerce 101

E-Commerce Resource Optimizing Analytics Flexibility 101

Amzur

JULY 18, 2024

Example: A financial services firm can set a goal to reduce IT operational costs by 25% within the first year post-migration and establish KPIs to measure cost savings, system uptime, and user satisfaction. Cloud penetration testing ensures your cloud environment is secure enough to support innovative new applications and services.

Risk Management 111

Risk Management Risk Management Cost Control Design 111

Zinnov

AUGUST 28, 2024

To provide a comprehensive exploration of these critical themes in the AI revolution, we’ve developed an in-depth whitepaper. This whitepaper offers you a window into the future of AI and its far-reaching implications for business and society. Download the whitepaper now and shape your organization’s AI-driven future.

Engineering 52

Engineering Software Jobbing Marketing 52

Amzur

SEPTEMBER 16, 2021

Digital transformation brings manifold benefits for organizations including, Understand customer behavior and deliver services accordingly. Digital transformation will bring a paradigm shift in daily operations and delivering services. Download Whitepaper. Amzur digital transformation services .

Out-Tasking 95

Out-Tasking Cybersecurity Collaborations Sourcing 95

The Scalers

OCTOBER 12, 2021

It is to imagine as much of the service being created as possible being used by customers in digital form. It focuses heavily on interconnectivity, automation, machine learning, and real-time data. Download whitepaper. Industry 4.0 The way of the future. Navigating the digital highway. What will you learn?

Engineering 84

Engineering Software Manufacturing Automation 84

Amzur

AUGUST 8, 2024

Adopting security AI and automation to predict attacks and plan mitigation strategies can cut breach costs. Downtime and service disruptions Unexpected downtimes and disruptions can take a toll on an organization’s performance, reputation, and productivity. Learn more about how to optimize your cloud spending in 2024.

Right-Sizing 102

Right-Sizing Cybersecurity Service Flexibility 102

Amzur

AUGUST 26, 2021

They serve different purposes to ensure a business embraces modern ways and delivers exceptional customer services. In legacy application modernization , companies leverage Big data, cloud computing solutions, and modern automation technologies to bring innovation and exceptional customer experience.

Out-Tasking 98

Out-Tasking Right-Sizing Streamline Operations Automation 98

3Pillar Global

APRIL 17, 2024

This fusion of LAMs and LLMs is set to redefine business models, enhance customer experiences, and introduce innovative products and services. The whitepaper foreshadows significantly improved UX of LLM performance on smartphones. And if we’re being honest, how much of the closing process could be digitized and automated?

Robotics Process Automation 80

Robotics Process Automation Engineering Automation Research 80

Hyland

JUNE 23, 2022

Workflow automation. The right low-code platforms give your business the ability to implement advanced process and workflow automation, which is an essential part of your digital transformation journey. Customer service and support. The worldwide shortage of full-time developers will increase from 1.4 million in 2021 to 4.0

Robotics Process Automation 98

Robotics Process Automation Finance Human Resources Out-Tasking 98

Metasource

OCTOBER 19, 2021

Why digital transformation is the solution to “The Great Resignation” Automation technology was created to carry out tasks that enable teams to focus on their core functions and, simply put, make everyone’s lives easier. What are other benefits of digital transformation and business process automation?

Out-Tasking 52

Out-Tasking Automation Jobbing BPO 52

Zinnov

AUGUST 12, 2024

To navigate this complex and evolving landscape, our whitepaper, “ India’s Economic Rise and Global Capability Centers: Strategies Shaping the Next Decade of Growth ,” offers invaluable insights and strategies. VIEW Whitepaper DOWNLOAD THE WHITEPAPER Ready to unlock India’s talent and rich ecosystem?

Healthcare 52

Healthcare Government Manufacturing Finance 52

IBM Services

JANUARY 9, 2024

Struggling with the limitations of conventional approaches, you recognize the imperative to embrace IT-as-a-service to stay ahead, with the infusion of AI becoming the catalyst for change. relative to 2022, with the highest being in infrastructure-as-a-service (at 23%) followed by software-as-a-service (SaaS, at 8.4%) and IT services (at 3%).

Government 71

Government Flexibility Automation Research 71

Zinnov

MARCH 3, 2023

Pre-pandemic, half the gig workers were concentrated in two sectors – Retail Trade and Transportation, mostly app-based ride-hailing services and last-mile deliveries. As IT organizations deal with this talent deficit, especially niche digital skills such as Artificial Intelligence, Automation, Data Analytics, etc., Of the 7.7

Insurance 52

Insurance Cybersecurity Retail Banking 52

Mattsen Kumar

JUNE 11, 2021

Customer service is a dominant component of a business; it directly affects revenue, brand reputation, customer lifetime value, and future growth prospects. With the changing trends and evolving customer expectation, offering relevant customer service is a prevalent challenge. Huge Delay in answering calls. Or a slow website.

Customer Service 52

Customer Service Service E-Commerce Customer Support 52

Amzur

APRIL 14, 2022

Not all pricing models are the same for cloud services. Some cloud service providers charge per GB or TB, while others charge per month or hour. Make sure your cloud services provider has a stringent nondisclosure policy for business-sensitive information. . Amazon Web Services (AWS). Cloud categories: IaaS, PaaS, SaaS.

Analytics 52

Analytics Engineering Research Marketing 52

Metasource

JULY 6, 2021

While document scanning services and document management software have proven to be a powerful way for companies to better manage their documents, many organizations are still inundated with paper and haven’t embraced a digital transformation. Fear of the Cost of Document Scanning Services.

Software 52

Software Out-Tasking BPO Automation 52

IBM Services

MARCH 4, 2024

Infrastructure To move services and functionality onto a 5G network, businesses must weigh the cost and time needed to upgrade their equipment so it’s 5G compatible. This can be both time-consuming and expensive. Smart factories: With AI and ML, factories everywhere are already becoming smarter and more efficient.

Out-Tasking 101

Out-Tasking Cybersecurity Efficiency Manufacturing 101

Zinnov

FEBRUARY 15, 2024

VIEW Whitepaper DOWNLOAD THE WHITEPAPER Please feel free to reach out to us at info@zinnov.com on how to drive software engineering productivity and distributed product development through Generative Al implementation.

Engineering 52

Engineering Software Out-Tasking Efficiency 52

3Pillar Global

JANUARY 4, 2024

By enhancing and even replacing legacy technology with faster, more efficient alternatives—as well as automating manual processes—healthcare organizations can both reduce costs and even open additional revenue streams. Missed charges, undercoding, or failure to capture all services provided can all lead to lost revenue.

Healthcare 52

Healthcare Reduced Costs Automation Administrative 52

SIG Speaks

NOVEMBER 30, 2021

GEP's new whitepaper highlights the steps CPOs need to take to ensure their transformation plans don’t flop. Things like order-to-invoice matching can stave off value-leakage from bills with incorrect rates, services not consumed, expenses out of policy and the list goes on. learn more. . learn more. . learn more. . learn more. .

Sourcing 40

Sourcing Business Process Outsourcing Automation Reduced Costs 40

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. learn more. . learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. learn more. . learn more. .

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

JANUARY 3, 2022

GEP's new whitepaper highlights the steps CPOs need to take to ensure their transformation plans don’t flop. Things like order-to-invoice matching can stave off value-leakage from bills with incorrect rates, services not consumed, expenses out of policy and the list goes on. learn more. . learn more. . learn more. . learn more. .

Sourcing 40

Sourcing Business Process Outsourcing Automation BPO 40

SIG Speaks

JULY 30, 2021

It enables human capital resources to realize their full potential by effectively allying with Artificial Intelligence and Machine Learning to automate routine tasks, amplify insights through data analytics, and assist procurement professionals and end-users in making better business decisions. learn more. . learn more. . learn more. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SIG Speaks

MARCH 1, 2022

Advancing Inclusion and Diversity for Services Procurement. How do you take advantage of best practices to upgrade your services procurement I&D strategy? How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . In this session, Allegis Global Solutions experts will explore the answers.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40