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ChatGPT – Can BFSI Benefit from an Intelligent Conversation Friend in the Long Term?

Everest Group

With the advent of chatbots reaching human-like sentience and mannerisms, and banks being at the forefront of adopting conversational Artificial Intelligence (AI ), the question arises whether ChatGPT threatens the likes of Google, other AI platforms, and the non-critical workforce in the technology and services industries.

Banking 130
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Expertise as Currency: How Thought-Leadership Helps You Close More Deals!

Perficient Digital Transformation

Its difficult, in the consulting services industry, to explain the requirement for existence of a core thought leadership group to augment the sales and marketing teams that are tasked with collection of logos. Not just warm fuzzies… they scored big with sustainability-linked insurance sales. The payoff? The result?

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Generative AI and Cloud Integration Keep Mainframes Alive in the BFSI Industry | Blog

Everest Group

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. They are building and rolling out use cases to improve operational efficiency. Firms have moved beyond experimenting with gen AI.

Banking 162
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Navigating the Landscape: The Cost and Benefits of Generative AI Implementation | Blog

Everest Group

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Gen AI has recently gained considerable attention in the banking, financial services, and insurance (BFSI) industry. Ultimately, this positions enterprises for continuous evolution and success.

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Boosting CX and agent productivity with Microsoft Copilot

Capgemini

Every day since his promotion from customer service representative (CSR) to contact center manager for a global bank, Michael has faced the same challenge: Enabling representatives to deliver personalized customer service despite operating in a communications silo. Consider the following story.

Banking 52
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Exploring Emerging Generative AI Trends in Technology | Blog

Everest Group

For instance, models could be specifically trained for banking, insurance, or Human Resources domains, with the capability to speak the language of these narrower fields Applications built on top of foundational GAI models – Apps built on top of large language models (LLMs) or conditioned LLMs to solve for specific needs will likely proliferate.

Banking 147
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Unlock a New Source of Value Creation – Integrate Sustainability into the GBS Charter to Help BFS Firms Realize Their ESG Goals | Blog

Everest Group

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. Similarly, a major European bank’s GBS center has been working since 2009 on a Train Green Program aimed at creating sustainability awareness among school children.

Sourcing 130