The Global Small Business Blog

JULY 4, 2024

©iStock/RomoloTavani "America is another name for opportunity.” – Ralph Waldo Emerson

282

282

Everest Group

NOVEMBER 19, 2024

GBS heads GCC heads Shared services leaders IT/BP department heads Global sourcing managers CIOs CTOs Anish Agarwal Vice President Rohitashwa Aggarwal Partner Shivi Pandey Practice Director Related Content: GBS Executive Insights: Key Issues for 2024 | Report Global Business Services (GBS) State of the Market 2023: Onward and Upward | Report Another (..)

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

OCTOBER 19, 2024

Learn More Blog Salesforce and IQVIA’s Partnership – A Match Made in Heaven? Learn More Blog Everest Group Talent Demand Growth Index Learn More Blog Services Industry Growth is Bottoming Out, but How Much Does It Matter?

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

JANUARY 24, 2025

This blog explores regional trends, the role of leading technology providers, and publicly announced deals that exemplify these dynamics, read on to find out more. With the rise of digital transformation evolving client demands, and regulatory complexities, regions across the globe present distinct opportunities and challenges.

Advisory 130

Advisory Management Banking Government 130

Everest Group

AUGUST 13, 2024

Learn More Blog AWS Cloud’s Incentives Strategy For Moving Legacy To The Cloud Learn More Blog Role Transition for Cloud Vendors in OTT Media Streaming Learn More What is the PEAK Matrix®?

Service 246

Service Analytics Marketing Sourcing 246

The Global Small Business Blog

MARCH 1, 2024

As the world becomes more connected, small business owners should look for ways to expand their reach overseas to find new customers, follow this blog , access resources like this one and Women Entrepreneurs Grow Global®. You have one shot at life. Give it your best. Reach for the stars. Go for global growth.

Marketing 275

Marketing 275

Everest Group

AUGUST 6, 2024

Soni Principal Analyst Related Content: Ready, Set, Go – Scope 1, 2, and 3 “Emissions” Extended: How ESG Standards Must Measure People and the Planet | Blog Using OKRs for Your Sustainability Goals: It’s Time to Drive Meaningful Change | Webinar Building a Sustainable Future: Reflections on COP28 and Insights for 2024 | LinkedIn Live New Sustainability (..)

Research 246

Research Finance Regulations Government 246

Everest Group

OCTOBER 20, 2024

Scope: All industries and geographies Services: Cybersecurity services The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading cybersecurity service providers, client reference checks, and an ongoing analysis of the cybersecurity services market The assessment is focused on cybersecurity services (..)

Cybersecurity 130

Cybersecurity Service Regulations Government 130

Groove Technology

MARCH 7, 2025

In this blog, Ill share how I overcame communication barriers and learned to truly understand my clients. Over time, Ive learned that communication isnt just about speakingits about clarity, engagement, and trust. Im not an expert in communication yet, but I try to improve every day.

Software 130

Software Engineering Collaborations Out-Tasking 130

Premier BPO

OCTOBER 1, 2024

This blog will focus on the importance of database management in helping organizations become data-driven through its key components and various services that support data-driven innovation. Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage.

Management 240

Management BPO Co-Sourcing Government 240

Everest Group

AUGUST 13, 2024

Learn More Market Insights Pharma and MedTech Services Buyers’ Provider Selection Criteria Learn More Market Insights Life Sciences Services Buyer Satisfaction Learn More Market Insights Life Sciences Services Buyers’ Provider Selection Criteria, by Buyer Size Learn More What is the PEAK Matrix®?

Marketing 240

Marketing Service Sourcing Research 240

Premier BPO

JULY 16, 2024

The blog will highlight how Premier BPO achieved positive, quantifiable results by empowering its teams and stakeholders. Premier BPO is committed to inculcating a culture of learning and development within its employees.

Co-Sourcing 246

Co-Sourcing BPO Sourcing Customer Service 246

Premier BPO

JULY 19, 2024

This blog will examine modern CX demands, how contact centers can navigate the challenges, and how modern CX strategies like AI and omnichannel experiences can help meet these demands. Customer Experience (CX) is a high priority for 75% of global businesses, technology professionals, and their organizations.

BPO 246

BPO Efficiency Research Customer Service 246

Premier BPO

JUNE 28, 2024

The second blog of the series to transform the CX strategy will examine why underwhelming digital experiences contribute to the continued fall in CX quality and share some ideas for improvement.

Customer Service 246

Customer Service BPO Co-Sourcing Service 246

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Groove Technology

NOVEMBER 19, 2024

In this blog, I want to take you through that journey—from manual to automated, from outdated to modern. But the messier the challenge, the bigger the potential reward. This is where Databricks came in, and it transformed not just the system, but the entire process for the client.

Automation 130

Automation Engineering Software Out-Tasking 130

Premier BPO

JUNE 28, 2024

This blog will look at companies’ mistakes while implementing consumer chatbots and how best to address those mistakes. As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

DECEMBER 26, 2024

Key responsibilities Manage multiple initiatives from business development to client delivery Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed) Communicate and interact with senior stakeholders in major outsourcing service providers (..)

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Groove Technology

DECEMBER 16, 2024

For those interested in learning more about implementing the V Model of software development or exploring other software development methodologies, we invite you to explore Groove Technology's blog section, where you'll find additional insights and expert perspectives on various software development approaches.

Software 130

Software Design Flexibility Out-Tasking 130

The Global Small Business Blog

JANUARY 10, 2025

iStock/crissy2tay Small and medium-sized businesses can compete with multinational corporations in the global space by leveraging, rather than minimizing, their size. This very difference gives small and medium-sized businesses the exact edge they need toward creating a space of their own to thrive.

279

279

Perficient Digital Transformation

MARCH 6, 2025

Our experts regularly engage in thought leadership, such as blogs discussing the benefits of AI and strategic positions , in addition to their transformational work for clients.

Design 64

Design Manufacturing Out-Tasking Administrative 64

The Global Small Business Blog

OCTOBER 16, 2024

©2024 Laurel J. All rights reserved. Let's go global! There is still time to sign up for the biggest and best 9th Annual Global Small Business Forum , "Global Success Within Reach – The Bigger Picture," held in Chicago on Friday, October 18th from 8:00-11:30 AM CT.

Banking 286

Banking Marketing Management 286

The Global Small Business Blog

OCTOBER 21, 2024

©iStock/Nuthawut Somsuk What's affecting me, my clients, my colleagues and other global small business owners: Making the case for international expansion. How businesses can overcome barriers to international expansion. Quote of the week: "Development isn’t charity.

264

264

The Global Small Business Blog

JANUARY 13, 2025

iStock/Supatman What's affecting me, my clients, my colleagues and other global small business owners: U.S. Chamber says there are signs of strength at start of 2025. In the UK, sustainable "green practices" is top on the small business list for 2025. Quote of the week: Don't follow trends, start trends.

Banking 275

Banking Customer Service Service 275

The Global Small Business Blog

NOVEMBER 22, 2024

©iStock/MeXaHuk The orange supply chain faces an unprecedented crisis – a scarcity which has forced major producers and brands to rethink their global strategies to meet demand. With the soaring cost of orange juice, up 130% year-on-year according to Mintec's Benchmark Prices, brands are turning to innovation to offset challenges.

Marketing 275

Marketing 275

Groove Technology

JANUARY 15, 2025

Dont miss other blogs at Groove Technology to learn more about the latest technology trends and leading software development solutions. AI is revolutionizing software development, and Java is the ideal language to leverage this technology due to its flexibility and performance.

Automation 130

Automation Analytics Software E-Commerce 130

The Global Small Business Blog

JANUARY 24, 2025

iStock/thitivong Since 2018, many global manufacturers have been diversifying their supply chains beyond China.

Manufacturing 265

Manufacturing 265

The Global Small Business Blog

NOVEMBER 15, 2024

©iStock/catshiles Despite their importance, small businesses often struggle to access international markets due to the high costs of infrastructure, marketing, distribution, compounded by complex compliance and regulatory barriers.

Government 274

Government Marketing 274

The Global Small Business Blog

OCTOBER 28, 2024

©iStock/istocksdaily What's affecting me, my clients, my colleagues and other global small business owners: An overview – The Art of 21st Century Global Leadership – of traits and practices required to succeed as a leader today and a look at the factory model that can help aspiring managers ascend.

Administrative 224

Administrative Service Management 224

The Global Small Business Blog

DECEMBER 10, 2024

iStock/aprott Descartes Systems Group released findings from its 2024 Supply Chain Intelligence Report: Escalating Challenges for Global Supply Chain Leaders survey, which examined the most significant global trade challenges facing logistics and supply chain leaders today.

243

243

The Global Small Business Blog

OCTOBER 29, 2024

©iStock/metamorworks In an era where demand for specialized skills, especially in tech, far exceeds supply, many businesses are seeking international talent. Traditionally, companies focused their recruitment on local markets, but today’s interconnected world enables hiring from around the globe.

Company Focus 268

Company Focus Marketing Global Hiring 268

Premier BPO

OCTOBER 30, 2024

Companies that leverage their data strategically enjoy clear growth, efficiency, and competitiveness advantages. An annual survey of business leaders on new business building found that approximately 40 percent expect to create data, analytics, and AI-based businesses in the next five years.

Management 246

Management Co-Sourcing BPO Analytics 246

The Global Small Business Blog

DECEMBER 24, 2024

2024 Women Entrepreneurs Grow Global. All rights reserved. Register now to listen to Laurel Delaney's Global Trade Trends Report 2025 LIVE on 1/8/25. Free of charge thanks to wegg's generous sponsors: FedEx, Associated Bank, Luxlined, APCO, VISA, FLOMO, RBC Wealth Management and Global Care Clinical Trials.

Banking 286

Banking Management 286

Premier BPO

MARCH 6, 2025

The enterprise software space is witnessing a battle in the making as Salesforce and ServiceNow expand aggressively into each others territories. Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM.

Sales 130

Sales Automation Out-Tasking Administrative 130

Premier BPO

MARCH 6, 2025

The recent announcement of Mitels Chapter 11 bankruptcy filing has raised concerns across the enterprise communications landscape.

Administrative 130

Administrative Finance Automation Analytics 130

The Global Small Business Blog

JUNE 16, 2023

©iStock/CherriesJD Just by clicking buttons, thousands of small businesses are daring to go global with their wares through e-commerce and this has all been brought on by the pandemic.

E-Commerce 343

E-Commerce Retail Sales 343

The Global Small Business Blog

DECEMBER 11, 2024

iStock/AmyLaughinghouse Discover interactive dashboards and infographics providing data on U.S. goods trade at the national, state and metropolitan area levels. In addition, see product-specific import and export trends and insights on U.S. by partner countries.

Administrative 310

Administrative 310