IBM Services

JANUARY 16, 2024

For most organizations, IT operations and modernization form a part of their ESG objective, and according to a recent Foundry survey , about 60% of organizations seek service providers specializing in green technology areas. The carbon dioxide (CO2) emissions produced by grid electricity vary based on the generation methods.

Co-Sourcing 91

Co-Sourcing Efficiency Accounting Sourcing 91

IBM Services

MARCH 15, 2024

As a healthcare company, this client had an obligation to provide safe, reliable, time-sensitive, high-quality services to its customers. IBM Consulting Cloud Accelerator integrates and orchestrates a wide range of migration tools across IBM’s assets and products, as well as open source, and third-party tools.

Co-Sourcing 96

Co-Sourcing Healthcare Automation Collaborations 96

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

Everest Group

AUGUST 26, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. Each profile examines the provider’s service focus, key IP and solutions, domain investments, and case studies.

Co-Sourcing 52

Co-Sourcing Management Service Sourcing 52

IBM Services

NOVEMBER 15, 2023

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Customer service has leapfrogged other functions to become CEOs’ top generative AI priority.

Co-Sourcing 90

Co-Sourcing Supply Chain Management Engineering Sales 90

IBM Services

NOVEMBER 14, 2023

Internal data monetization initiatives measure improvement in process design, task guidance and optimization of data used in the organization’s product or service offerings. Data-as-a-Service and data marketplaces are well established to create data value from initiatives built on data analytics, big data and business intelligence.

Co-Sourcing 110

Co-Sourcing Sourcing Right-Sizing Analytics 110

IBM Services

SEPTEMBER 13, 2023

Today, entire industries are looking to leverage the availability of complex space technologies and insights — from reusable rocket launchers to the use of open-source machine learning pipelines — to accelerate a new era of commercial space applications. Earth Observation companies collect many petabytes of data per day.

Co-Sourcing 100

Co-Sourcing Government Sourcing Automation 100

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52

Everest Group

JUNE 16, 2023

Hyperscalers also offer a comprehensive suite of connectors and services to enable pharmaceutical companies to work with complex datasets IT service providers: Leveraging industry expertise and domain knowledge, these providers offer consulting services, training, and support. Some players include Iktos, Yseop, and Huma.AI

Pharmaceuticals 52

Pharmaceuticals Co-Sourcing Regulations Sales 52

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. In addition to being a source of high-quality, sustainable customer data, let’s explore how communities also can help brands in several other enticing ways.

Service 52

Service Co-Sourcing Marketing Out-Tasking 52

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 52

Marketing Co-Sourcing Content Writing Finance 52

Everest Group

NOVEMBER 8, 2024

The event, which offered a deep dive into the evolving world of outsourcing and service delivery, brought together industry veterans, thought leaders, and Everest Group advisors, all of whom explored the past, present, and future of global services. What was the goal of this you may ask?

Co-Sourcing 52

Co-Sourcing Automation Flexibility Collaborations 52

IBM Services

JANUARY 11, 2024

Look behind the scenes of any slick mobile application or commercial interface, and deep beneath the integration and service layers of any major enterprise’s application architecture, you will likely find mainframes running the show. For them, the work may not seem as sexy as mobile app design or as agile as cloud native development.

Co-Sourcing 105

Co-Sourcing Banking Automation Design 105

IBM Services

MARCH 4, 2024

Generative AI (gen AI) introduces transformative innovation to all aspects of a business; from the front to the back office, through ongoing technology modernization, and into new product and service development. Visit the IBM Hybrid Cloud Architecture Center The post How to become an AI+ enterprise appeared first on IBM Blog.

Government 103

Government Co-Sourcing Engineering Risk Management 103

Premier BPO

JUNE 14, 2024

Data security should be a top priority as the partner should have robust security protocols and follow necessary regulations regarding its service area. Their customer service, crucial for building brand loyalty, failed to meet expectations. million in 2023, a 15% increase over the last three years 3.

Outsourcing 81

Outsourcing Co-Sourcing BPO Streamline Operations 81

Perficient Digital Transformation

FEBRUARY 1, 2023

Adhitya Rajkumar, Technical Architect – Digital Solutions, co-authored with me to bring you a comprehensive Acquia DXP series. Source: Acquia Let’s understand the terms in this Acquia DXP; then, in this blog series of Acquia DXP, I will share the exclusivity of each module that you can’t find on the internet.

Co-Sourcing 110

Co-Sourcing Marketing Flexibility Research 110

Premier BPO

OCTOBER 30, 2024

A solid database system that can grow with an organization’s needs ensures seamless data integration and analytics, even as data sources multiply. Scalable databases enable organizations to enter new markets, increase customer bases, or launch new service lines while maintaining a consistent data experience.

Management 86

Management Co-Sourcing BPO Analytics 86

Groove Technology

SEPTEMBER 6, 2022

What are the services GEO usually provides? A GEO often offers global PEO solutions, but they also offer a variety of other services. These services often consist of: International Hiring. An administrative services organization, or “ASO,” is frequently used when the administration is outsourced. Compliance.

Payroll 130

Payroll Human Resources Administrative Outsourcing 130

3Pillar Global

MAY 3, 2024

Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. Source: Mercer – [link] They’ve already largely shifted to self-funded plans, bearing risk to lower total spend. Source: McKinsey – [link] Regional payers achieved success with fully-insured products.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Perficient Digital Transformation

SEPTEMBER 6, 2022

Power Query is a powerful tool embedded in Excel which can connect to internal Database Server, Online CRM/ERP Services, Excel files etc. Apart from that, users also heavily use hyperlink to another Excel files reusing existing source data already prepared by other people. Challenges / Issues. Power PIVOT. evaluated screenshot below).

Co-Sourcing 69

Co-Sourcing Sourcing Right-Sizing Design 69

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 71

Outsourcing Co-Sourcing BPO Operational Costs 71

Groove Technology

AUGUST 10, 2022

Employer of Record (EOR) is a service provider that employs workers on their payroll, but the workers are employed by other businesses. Additionally, it works for businesses who do not intend to establish operations in Vietnam but wish to outsource procedures such as IT support and customer service. Employment contracts.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130

Hyland

JANUARY 17, 2023

Through these, a system of partner co-design initiatives (potentially co-financed too, which often helps solidify collaboration relationships) can be coordinated to take a distributed funnel of ideas and organise their progression through pilots and into production services, etc. appeared first on The Hyland Blog.

Co-Sourcing 91

Co-Sourcing Right-Sizing Sourcing Flexibility 91

Premier BPO

AUGUST 2, 2024

With borderless outsourcing, the workforce can be increased or decreased along with service scope without too many disruptions following changes in business requirements. The nonstop operations help accelerate timelines, reduce time to market new products and services, and respond faster to customer needs.

Outsourcing 72

Outsourcing Co-Sourcing BPO Global Outsourcing 72

Everest Group

DECEMBER 30, 2022

System Integration (SI) Capabilities on Google Cloud Platform Enterprises are increasingly adopting public cloud due to increased hyperscaler services and System Integrator (SI) investments in hyperscaler-specific cloud service and solution portfolios. LEARN MORE ABOUT Top Service Providers. Our Thinking. Learn More.

Co-Sourcing 52

Co-Sourcing Sourcing Research Marketing 52

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success. This affects their productivity substantially.

BPO 71

BPO Co-Sourcing Government Efficiency 71

Perficient Digital Transformation

MAY 6, 2024

When will the service technician arrive? These are all common questions lobbed into customer service centers. Modern Contact Center as a Service (CCaaS) solutions provide agent co-browse capabilities to let agents see the same view of your website or mobile app that your customer sees. Where’s my order?

Co-Sourcing 52

Co-Sourcing Out-Tasking Retail Sales 52

Premier BPO

OCTOBER 21, 2022

Here’s part two of our blog series with key takeaways form the event. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Some best practices include: Consolidated/Shared Service Models/Organizational Structure. ROI Calculator.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Premier BPO

OCTOBER 1, 2024

This blog will focus on the importance of database management in helping organizations become data-driven through its key components and various services that support data-driven innovation. Database Management Services and Support Organizations often require various database management services to maintain an optimal data environment.

Management 66

Management BPO Co-Sourcing Government 66

Groove Technology

NOVEMBER 7, 2022

As a result, just one set of source code, which may be generated for any platform, needs to be created by developers. Flutter supports native functionalities, including access to the hard drive, location services, and camera capability. React Native is an open-source framework that Facebook introduced in 2015. React Native.

Co-Sourcing 130

Co-Sourcing Software Right-Sizing Sourcing 130

IBM Services

SEPTEMBER 11, 2023

The impact of Db2 on IBM Db2 helped position IBM as an overall solution provider of hardware, software, and services. In this environment, each component is separated into services that run in one of more containers. Customers can also choose to run IBM Db2 database and IBM Db2 Warehouse as a fully managed service.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. Companies are looking to improve customer service and still finding it hard to reach the right talent to scale.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Premier BPO

SEPTEMBER 8, 2023

Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Director, Customer Experience Ascena Retail (Ann Taylor, LOFT & Lane Bryant).

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

IBM Services

DECEMBER 4, 2023

Myth 1: My company lacks the right tools and platforms to develop trustworthy AI AI can be a game-changer for businesses looking to improve operations in areas such as IT, HR, marketing and customer service. We have incorporated transparency into our AI models and openly share the data sources used for their training.

Co-Sourcing 81

Co-Sourcing Right-Sizing Government Healthcare 81

IBM Services

SEPTEMBER 11, 2023

Government agencies are under pressure to close the gap between the needs and expectations of their residents and the level of services that government IT systems can realistically support. And government employees can appreciate the effort of IT transformations that make it easier and faster to do their jobs servicing the residents.

Government 89

Government Design Co-Sourcing Research 89

IBM Services

NOVEMBER 29, 2023

Downer, a leading provider of integrated services in Australia and New Zealand, considers itself a guardian of the elaborate transportation matrix, and it continually seeks to enhance its operational efficiency. In the realm of urban transportation, precision is pivotal.

Co-Sourcing 68

Co-Sourcing Collaborations Engineering Analytics 68

IBM Business Partners

SEPTEMBER 30, 2021

The new relationship between IBM and Axcelinno is not only a natural fit, but also a strategic decision,” notes Josh Minthorne, Co-Founder and Director at Axcelinno. “As As an official IBM Business Partner, Axcelinno also takes advantage of valuable partner benefits such as IBM Co-Marketing.

Co-Sourcing 52

Co-Sourcing Design Software Marketing 52