Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 130

Collaborations Service Marketing Managed Services 130

Everest Group

MAY 21, 2024

As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

MAY 9, 2024

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. Contact centers may not solely influence certain CX metrics.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. Uncover five strategies providers can use to optimize the productivity benefits of gen AI without denting profit margins in this blog.

Service 162

Service Sales Accounting Finance 162

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. While COVID-19 increased demand for CX-related services , it was not the only driver. As a result, greater focus is being put on customer experience (CX) and customer service (CS) leaders to deliver an exceptional experience.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. These approaches promise to ignite technological innovation. Contact us to discuss further.

Banking 147

Banking Service Regulations Flexibility 147

Everest Group

JULY 4, 2024

This blog explores Infor’s strengths and challenges as it aims to compete with traditional ERPs. Its leadership in cloud adoption within the industry-specific ERP segment has been recognized, attributed in part to strategic collaborations with AWS for accelerated cloud deployment and innovation. billion in SaaS revenue.

Manufacturing 162

Manufacturing Retail Healthcare Marketing 162

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. This blog explores the top three themes we believe make their mark in the sea of announcements, initiatives, and even unspoken priorities.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

Everest Group

AUGUST 31, 2023

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

Marketing 147

Marketing Service Flexibility Sourcing 147

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. Products marketed as sustainable now hold a 17.0%

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog. everestgrp.com.

Insurance 147

Insurance Banking Reduced Costs Collaborations 147

31 West

NOVEMBER 23, 2023

In the rapidly evolving landscape of education, collaborative learning has become increasingly important. With the integration of digital tools like Office 365, the possibilities for enhancing this collaboration have grown exponentially. Its cloud-based nature allows for seamless collaboration, communication, and document management.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

Everest Group

AUGUST 9, 2024

In this blog, we explore how generative AI (Gen AI) is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. It’s time to embrace collaboration. Reach out to us to explore further.

Customer Service 162

Customer Service Collaborations Design Out-Tasking 162

Everest Group

SEPTEMBER 30, 2024

For service providers, this diversification presents opportunities to establish stronger ties with semiconductor manufacturers looking to tap into these emerging markets. Service providers can develop advanced testing methodologies and employ tools such as digital twins for simulation.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

Everest Group

SEPTEMBER 25, 2024

The key is a harmonious blend of technology, human interaction, and personalized messaging – as our analysts have mapped out within this blog. Collaboration among sales and marketing is essential to ensure alignment on customer outreach, enhancing the effectiveness of the customers journey. Reach out to discuss this topic in depth.

Healthcare 162

Healthcare Sales Flexibility Management 162

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. They are seeking to work for organizations that value their contributions and encourage collaboration, purposefulness, and achievement.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Premier BPO

OCTOBER 30, 2024

Scalable databases enable organizations to enter new markets, increase customer bases, or launch new service lines while maintaining a consistent data experience. Second, implementing integrated data systems across departments is essential to break down silos and foster collaboration.

Management 246

Management BPO Co-Sourcing Analytics 246

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 162

Service Cybersecurity Regulations Government 162

Everest Group

JUNE 20, 2024

Banks across various markets are recognizing the need for modernization and are actively partnering with service providers to upgrade their core systems. These collaborations highlight the growing understanding that modernization is key to staying competitive and meeting evolving customer demands.

Banking 162

Banking Collaborations Sourcing Retail 162

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

APRIL 3, 2024

As discussed in our previous blog , the emergence of quantum computing poses a significant threat to current public key cryptographic methods. The CFO should collaborate with other executives to prioritize PQC investments based on the risk appetite and strategic objectives and adopt a fully crypto-agile approach.

Cybersecurity 182

Cybersecurity Research Banking Collaborations 182

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. What does this mean for the sustainability enablement services market?

Regulations 162

Regulations Collaborations Accounting Analytics 162

Everest Group

FEBRUARY 22, 2024

With the deadline for the European Union’s Digital Operational Resilience Act (DORA) less than a year away, financial entities and service providers need to begin acting to reach compliance. DORA will impact all financial institutions and ICT third-party service providers.

Regulations 147

Regulations Service Cybersecurity Risk Management 147

Everest Group

JULY 26, 2024

In just 78 minutes, a faulty update from CrowdStrike caused global chaos, grounding flights, disrupting hospitals, and halting banking services. Enterprises should strategically identify and align with key service providers within their ecosystem to enhance business resilience, including preparation for black swan events.

Cybersecurity 147

Cybersecurity Banking Supply Chain Management Collaborations 147

Everest Group

SEPTEMBER 12, 2024

Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Contracts must explicitly define the sources of data—whether they are server logs, IT service management (ITSM) ticket dumps, or other proprietary datasets.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

JUNE 24, 2024

The ripples created by this region have attracted multiple service providers, tech providers , and even the global investment world. GAIA (Gen AI Accelerator) was launched in 2023 in collaboration with SDAIA, National Technology Development Program (NTDP), and New Native (a global AI platform).

Government 147

Government Manufacturing Marketing Service 147

Everest Group

FEBRUARY 8, 2024

Read on for recommendations for enterprises, service providers, and competitors to deal with the aftermath of the acquisition of VMware. billion in 2019, Broadcom sold Symantec’s cybersecurity services business to Accenture and the enterprise consulting group to HCL Technologies in 2020 Broadcom might be treading a similar path with VMware.

Software 162

Software Engineering Cybersecurity Marketing 162

Everest Group

JUNE 26, 2023

To achieve these objectives, healthcare providers are forging robust partnerships within ecosystems, collaborating with top third-party providers, developing innovative technological solutions, and implementing novel approaches such as Business-Process-as-a-Service (BPaaS) and provider solutions for service delivery.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Everest Group

JULY 3, 2024

To overcome these challenges and transform their supply chains into agile, resilient networks, organizations must seek integrated, holistic solutions that foster collaboration and seamless operation across all functions and stakeholders.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Everest Group

FEBRUARY 6, 2024

Consulting service providers can play a key role in this transition. In this transition, consulting service providers become crucial in bridging these gaps and ensuring smooth adoption into existing operation frameworks. Let’s delve into this further. Ecosystem The ecosystem aspect is pivotal in preparing organizations for gen AI.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Providers can collaborate with enterprises on R&D initiatives and develop custom algorithms and applications tailored to their business needs.

Supply Chain Management 147

Supply Chain Management Research Collaborations Reduced Costs 147

Everest Group

OCTOBER 11, 2022

Its next evolution – open finance – holds the promise to greatly enhance the customer experience and empower users of financial services. According to the recent forecast by the Open Banking Implementation Entity (OBIE), more than 6 million individuals and businesses in the United Kingdom regularly use open banking services.

Banking 147

Banking Finance Research Accounting 147