Everest Group

SEPTEMBER 14, 2023

Discover seven advantages of South Africa and compare its hotspot cities in this blog. With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Mattsen Kumar

OCTOBER 12, 2023

Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Blue Ocean

OCTOBER 4, 2023

For many organizations, that French Canadian consumer group is best served by onshore solutions providers, like Blue Ocean, with a long history and a deep understanding of the nuances involved in supporting French Canadian consumers effectively and efficiently. And by the way, what’s true of Canada is also true in the U.S. It’s our thing.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Mattsen Kumar

MAY 7, 2024

Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Blue Ocean

FEBRUARY 19, 2025

On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. In this blog post, well explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.

Outsourcing 52

Outsourcing Out-Tasking Collaborations Jobbing 52

Blue Ocean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Love them or hate them, in business, as in life, transitions are inevitable.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Intugo

AUGUST 15, 2023

The Power of Nearshore Mexico Call Center Outsourcing: Unveiling Unparalleled Benefits In today’s rapidly evolving business landscape, call center outsourcing has emerged as a strategic approach to enhance operational efficiency, improve customer satisfaction, and drive overall growth.

Call Center 52

Call Center Outsourcing Nearshoring E-Commerce 52