Blog Contact Center Outsourcing Out-Tasking 
Mattsen Kumar
OCTOBER 12, 2023
Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%.
Mattsen Kumar
MAY 7, 2024
Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%.
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Blue Ocean
FEBRUARY 19, 2025
On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. In this blog post, well explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.
Blue Ocean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. An MOU helps both sides mitigate risk while getting key tasks accomplished. Whether it’s sharing updates, assigning tasks, or discussing challenges, everyone can stay informed and engaged.
Blue Ocean
OCTOBER 30, 2024
Nailing down the business case and the ins and outs of exactly what you need can be a difficult task as well. If youre struggling to determine when to outsource customer support or even if youre still stuck on the whys a thorough trial can help you assess whether outsourcing is the right move. Sound familiar?
Blue Ocean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. An MOU helps both sides mitigate risk while getting key tasks accomplished. Whether it’s sharing updates, assigning tasks, or discussing challenges, everyone can stay informed and engaged.
Blue Ocean
JULY 15, 2024
Ensuring your customer support center is up and running, no matter what, is a daunting task that organizations must prepare for. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden. The post The 5 Biggest Challenges Facing In-House Contact Centers.
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