Blog Contact Center Outsourcing Outsourcing 
Everest Group
SEPTEMBER 14, 2023
Discover seven advantages of South Africa and compare its hotspot cities in this blog. Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Now is the time to capitalize on this alluring market in this rising continent.
Mattsen Kumar
OCTOBER 12, 2023
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency.
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Intugo
AUGUST 15, 2023
The Power of Nearshore Mexico Call Center Outsourcing: Unveiling Unparalleled Benefits In today’s rapidly evolving business landscape, call center outsourcing has emerged as a strategic approach to enhance operational efficiency, improve customer satisfaction, and drive overall growth.
Blue Ocean
OCTOBER 30, 2024
Executing on in-house customer service efforts can be difficult; it takes the right background and continual hiring and training, not to mention complex IT systems, robust contact center technologies , and proper workforce management. If youre looking to switch outsourcers, how do prices compare? And change is difficult.
Blue Ocean
FEBRUARY 19, 2025
On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. In this blog post, well explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.
Blue Ocean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.
Blue Ocean
OCTOBER 4, 2023
If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.
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