Everest Group

MAY 21, 2024

Advantages of outsourcing in actuarial transformation The advantages of outsourcing in actuarial transformation extend beyond fiscal efficiency to encompass resource flexibility, access to specialized knowledge, and freeing resources to focus on more strategic tasks.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

SEPTEMBER 25, 2024

The key is a harmonious blend of technology, human interaction, and personalized messaging – as our analysts have mapped out within this blog. Leveraging data for personalized HCP interactions To truly deliver personalized HCP interactions, enterprises must address common data management challenges.

Healthcare 162

Healthcare Sales Flexibility Management 162

Everest Group

MARCH 24, 2023

Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead. The wealth management industry has been experiencing one of the longest periods of market growth and economic stability in recent history.

Management 130

Management Advisory Government Reduced Costs 130

Everest Group

SEPTEMBER 12, 2023

Discover traits shared by the leaders, the industry outlook and hottest market segments, and other compelling insights from our research in this blog. Despite the onset of an economic slowdown in the last half of 2022, the market managed to maintain growth rates of around 11-11.5%.

Engineering 173

Engineering Service Manufacturing Research 173

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

MARCH 5, 2024

This blog shares how Everest Group helped a large life sciences company negotiate best-in-class rates for Veeva Vaults and CRM during contract renewal negotiation. Customers also use Veeva professional services to implement Veeva products, manage programs, configure applications, integrate or migrate data, and garner sampling expertise.

Pharmaceuticals 162

Pharmaceuticals Right-Sizing Software Sales 162

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 162

Reduced Overhead Flexibility Efficiency Sourcing 162

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®.

Management 162

Management Healthcare Sourcing Sales 162

Groove Technology

FEBRUARY 4, 2025

Hiring an outsourced software development team allows businesses to efficiently manage software projects by leveraging specialized expertise without the costs of maintaining an in-house team. This strategic approach provides access to a global talent pool, advanced technologies, and flexible scaling options.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Read Everest Group’s Unleashing the Power of Data and Artificial Intelligence in Customer Experience Management (CXM) to gain a deeper view of how D&A and AI solutions contribute to deliver exceptional CX.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. While this distributed hybrid model offers flexibility and scalability, it presents formidable challenges. HPE + Juniper: a combined force for hybrid IT management The HPE-Juniper merger holds the potential to simplify this landscape significantly.

Automation 162

Automation Marketing Sales Flexibility 162

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. Understanding these potential pitfalls and developing a comprehensive plan to mitigate them will ensure enterprises reap the many benefits cloud offers.

Government 162

Government Finance Risk Management Risk Management 162

Everest Group

OCTOBER 1, 2022

Learn about the market potential and provider landscape in this blog. Digital consumption demand in the (BFSI) industry has seen a heavy uptick in the past year, driven by customer expectations for enhanced experience and the adoption of flexible work options to run businesses. everestgrp.com.

Insurance 147

Insurance Banking Reduced Costs Collaborations 147

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. AI systems today are designed to learn, adapt, and improve over time, ushering in a new era of cognitive flexibility that elevates customer interactions across every touchpoint. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. How current and potential employees view the organization’s brand is critical to business success.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Considering that gen AI often relies on large datasets, managing personally identifiable information (PII) necessitates strict adherence to data privacy regulations.

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

JULY 23, 2024

As customers bore the brunt of the havoc, there are lessons for enterprises on how they can best manage customer experience (CX) in times of such crisis. Managing volume surge – support team readiness Any major disruption is going to create a significant surge in the volume of enquiries coming in.

Flexibility 147

Flexibility Banking Risk Management Risk Management 147

Premier BPO

APRIL 4, 2025

This blog explores whether medical billing outsourcing can effectively address these pressures and what healthcare leaders should evaluate when considering this shift as part of a broader financial strategy. Together, these factors compound to make in-house billing an increasingly expensive and complex function to manage.

Outsourcing 130

Outsourcing Co-Sourcing Healthcare Reduced Overhead 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. Niche services such as enterprise risk management and compliance will no longer remain as good-to-haves given the experience of the Big Four in these areas.

Service 162

Service Advisory Finance Accounting 162

Everest Group

MARCH 11, 2024

Discover actions the world’s leading banks are taking and their importance in today’s financial landscape in this blog. Major banks have spearheaded the charge towards cloud portability by embracing technologies that allow flexibility. These approaches promise to ignite technological innovation. Contact us to discuss further.

Banking 147

Banking Service Regulations Flexibility 147

Everest Group

APRIL 13, 2023

Topics like reuse, recycle, and electronic waste (E-waste) management are looked at with increasingly serious and concerned lenses. In contrast to DaaS, evergreen service puts a greater emphasis on sustainability and device performance management, and reusability. What are evergreen services?

Service 130

Service Flexibility Customer Service Managed Services 130

Groove Technology

DECEMBER 16, 2024

Whether you're a project manager, developer, or business stakeholder, this comprehensive guide will help you understand how to effectively implement the V Model in your software development projects and navigate its benefits and limitations. Early Testing : Testing starts early in the development lifecycle, reducing the risk of defects.

Software 130

Software Design Flexibility Out-Tasking 130

Everest Group

MARCH 13, 2024

Employees access benefits in the following ways: Employer-provided benefits – Employees typically offer benefits, using them as an incentive to attract top talent Purchasing individual policies – This alternative provides individuals flexibility and control over coverage Government assistance – This serves as many employees’ safety net.

Insurance 147

Insurance Administrative Flexibility Reduced Costs 147

Groove Technology

FEBRUARY 4, 2025

This flexibility positions them as a strategic choice for businesses of all sizes, enabling organizations to quickly adjust their development resources in response to changing demands. Provide a Predictable and Manageable Budget Dedicated teams offer stable resource allocation, mitigating the need for continuous recruitment and training.

Software 130

Software Right-Sizing Collaborations Administrative 130

Groove Technology

DECEMBER 16, 2024

Agile software development outsourcing combines the flexibility of agile methodology with external software development teams, enabling businesses to optimize costs whilst maintaining product quality through short, iterative development cycles. Ensure that the partner's team has a strong command of your primary language (e.g.,

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

JULY 1, 2024

They are sufficiently agile and flexible to pivot quickly. And, because their management prowess was honed during the pandemic, they aren’t afraid of appointing a truly global leadership team. IT, their new best friend: Fewer millennial leaders are fighting battles royal with their IT counterparts as their forebears often did.

Collaborations 130

Collaborations Shared Services Government Flexibility 130

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Data Management. Identity Management. Website Management.

Right-Sizing 130

Right-Sizing Sourcing Analytics Marketing 130

Everest Group

JUNE 20, 2024

Several approaches are available, each with its own pros and cons: Journey-led progressive modernization: This step-by-step approach prioritizes flexibility by building a digital layer around the core. APIs are exposed for better integration, while legacy parts are gradually replaced with modern microservices.

Banking 162

Banking Collaborations Sourcing Retail 162

Groove Technology

DECEMBER 16, 2024

Project managers seeking insights into the Agile methodology often find themselves overwhelmed by fragmented information and conflicting opinions about its implementation. Understanding both advantages and disadvantages of the Agile methodology is crucial for making informed decisions about project management approaches.

Right-Sizing 100

Right-Sizing Flexibility Collaborations Reduced Overhead 100

Everest Group

APRIL 21, 2023

Learn more about the SASE solution in this blog. Today’s cyber threats introduced by the rise in remote work have made securing data with traditional network and security measures like firewalls and virtual private networks (VPNs) increasingly challenging.

Cybersecurity 130

Cybersecurity Flexibility Service Managed Services 130

Everest Group

SEPTEMBER 26, 2024

These disruptions can cause service outages, leading to customer dissatisfaction and potential churn Intercarrier settlement issues: The intricate nature of intercarrier settlements and navigating a complex regulatory landscape that governs intercarrier settlements, requires precise data management and reconciliation processes.

Automation 130

Automation Government Administrative Efficiency 130

Everest Group

OCTOBER 4, 2024

Beyond trading, agentic AI could enhance risk management by autonomously identifying potential market disruptions or regulatory changes and adjusting exposure accordingly. Beyond trading, agentic AI could enhance risk management by autonomously identifying potential market disruptions or regulatory changes and adjusting exposure accordingly.

Banking 130

Banking Out-Tasking Service Automation 130

Perficient Digital Transformation

NOVEMBER 6, 2024

It offers flexibility and allows work dynamics to adapt to the needs of each project and client. Benefits and Challenges for Software Consulting Firms Remote Work Benefits: Greater flexibility to manage projects across different time zones. Reduced operational costs. Access to a global talent. Formal dress code requirements.

Software 80

Software Flexibility Operational Costs Collaborations 80

Everest Group

AUGUST 28, 2024

Large payers and providers Large healthcare organizations typically have significant budgets and complex needs, necessitating flexible and comprehensive pricing models. What we have noted below is drawn from a slew of interactions with buyers of technology at different healthcare organizations and CEOs of startups who are working with them.

Healthcare 147

Healthcare Insurance Flexibility Administrative 147

Everest Group

OCTOBER 16, 2023

The EOR undertakes the responsibility to pay and manage permanent or temporary employees on behalf of another company. EOR firms act as guiding partners, helping businesses embrace flexibility, inclusivity, and ethical practices. This “triple bottom line” approach has pioneered a new era of business prosperity.

Government 147

Government Flexibility Collaborations Accounting 147

Everest Group

SEPTEMBER 27, 2024

This has since driven considerable investment into specialized AI infrastructure and tools and services, that can now create the necessary environment for core hardware and infrastructure components to operate at their best.

Out-Tasking 130

Out-Tasking Engineering Marketing Efficiency 130