Everest Group

AUGUST 30, 2022

Everest Group’s Top GBS Employers across India, Poland, and the Philippines report illustrates the top global business services companies selected for best work environment and job satisfaction rating by employees. The top global business services companies selected across India, The Philippines, and Poland.

Global Business Services 130

Global Business Services Service Research Advisory 130

Everest Group

NOVEMBER 10, 2023

I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. How were they orchestrated?

Shared Services 147

Shared Services Jobbing Global Business Services Streamline Operations 147

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

JUNE 4, 2024

Take a gander at ( What’s your GBS and Shared Services management persona? ). Some are good fixers, some are good orchestrators, some are experts at driving change. Want to know which persona is right when? Churn, churn, churn? Revolving executive sponsorship strongly impacts the GBS thesis.

Shared Services 162

Shared Services Jobbing Research Collaborations 162

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

SEPTEMBER 9, 2024

If you have questions or want to discuss CM platforms and solutions, please contact Krishna Zawar at Krishna Zawar or Parul Trivedi.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. Our research has identified four change management personas that GBS organizations typically fall under. To find out which persona best fits your organization, read on.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

OCTOBER 20, 2023

As a result of these concerns, global leaders adopted a more cautious stance going into this year, according to Everest Group’s annual Key Issues survey of over 200 global leaders across industry enterprises, Global Business Services (GBS) centers , and providers.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

JULY 9, 2024

Amid economic challenges and a cautious business outlook, maintaining a positive brand image is not just important – it’s vital. Specialized skills are more critical than ever, making the attraction and retention of top talent a key objective for organizations.

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

JULY 25, 2024

Enterprises today must prioritize building and scaling next-generation products, platforms, and services to stay competitive.

Jobbing 130

Jobbing Automation Service Management 130

Everest Group

MARCH 31, 2022

In our recent blog, we wrote about service delivery risk in Ukraine. 24, almost 150 companies operating out of the region supporting IT, Engineering, and Business Process services have ceased or at least suspended operations in the region, impacting thousands of jobs. Since Russian forces invaded Ukraine on Feb.

Risk Management 130

Risk Management Risk Management Nearshoring Cybersecurity 130

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? For the first time in its short history, the model was tested, and it passed with flying colors. Prove that collaboration doesn’t have to happen in a conference room?

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

OCTOBER 19, 2021

A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. What are the emerging talent models for successful IA programs? Who should attend?

Automation 130

Automation Shared Services Global Business Services Research 130

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. Our research has identified four change management personas that GBS organizations typically fall under. To find out which persona best fits your organization, read on.

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Change for GBS is a constant occurrence, whether it’s new technology adoption, stakeholder gains and losses, or evolving roles within the enterprise.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

JULY 12, 2023

A white shoe strategy firm or one of the Big 4 has helped you develop an all-singing, all-dancing global business services blueprint that harnesses the latest GBS thinking. The enterprise’s CXOs are pushing an imperative for digitization, giving your GBS initiatives real coattails to grab onto.

Global Business Services 130

Global Business Services Offshoring Management Shared Services 130

Everest Group

JUNE 10, 2024

An increasing number of companies have started their own Global In-house Centers (GICs) (also known as captives), and companies that have existing GICs have been expanding the scope of what those GICs do. This surge in GIC build and expansion is coming at the expense of the third-party services market.

Marketing 100

Marketing Service Global Business Services Shared Services 100

Everest Group

AUGUST 25, 2023

Global Capability Centers (GCCs) can use storytelling to transcend geographic and cultural barriers to effectively communicate their vision and value to diverse audiences. Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Everest Group

MARCH 8, 2022

Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Chief sustainability officers Chief diversity officers Sourcing and vendor managers Procurement managers Global business services (GBS) / shared services center leaders . Parul Jain.

Impact Sourcing 130

Impact Sourcing Sourcing Government Global Business Services 130

Everest Group

SEPTEMBER 30, 2024

In recent years, Global Capability Centers (GCCs) / Global In-house Centers (GICs) have experienced a remarkable surge in popularity amongst enterprises worldwide, with headlines frequently highlighting the establishment of new GCCs across various regions.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 130

Sourcing Banking Global Business Services Out-Tasking 130

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands.

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

SEPTEMBER 25, 2024

I was familiar with each company’s revolving door of leaders, the quality of the team, GBS’s historic inability to scale, and the downward trajectory of the share performance. Earlier this month I had two of those eleventh-hour conversations with leaders who were about to sign onto gigs reviving GBS models.

Jobbing 130

Jobbing Outsourcing Management Global Business Services 130

Everest Group

OCTOBER 16, 2024

Most industry reports and surveys proudly proclaim that global business services organizations increasingly have been invited to rub shoulders with the C-suite, influencing strategy, yucking it up with the enterprise’s CXOs, and ensuring that GBS is embedded in the operating model. Seat at the table, seat at the table.

Global Business Services 100

Global Business Services Flexibility Sourcing Efficiency 100

Everest Group

AUGUST 9, 2023

But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future? Let’s delve into this question in this blog. Contact us to learn more about popular global services locations.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Everest Group

DECEMBER 15, 2023

What accounts for this acceleration in companies building their own capability rather than taking advantage of a third-party service provider’s capability? Read more in my blog on Forbes It is very clear that companies are more aggressively taking advantage of offshoring, and many are doing it by building their own capabilities.

Offshoring 100

Offshoring Accounting Service Global Business Services 100

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MAY 8, 2023

Business dynamism is at an all-time high, compelling smart GBS organizations to go into continuous change mode. Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group Is it a normal silly season? Or is it a symptom of the times?

Jobbing 130

Jobbing Flexibility Research Management 130

Everest Group

APRIL 26, 2022

Business agility has emerged among leading Global Business Services trends as a key driver for growth, innovation, and business excellence. Attaining business agility requires new ways of thinking and working.

Global Business Services 130

Global Business Services Collaborations Efficiency Research 130

Everest Group

APRIL 5, 2023

CIOs and CTOs Business leaders Product managers Applications heads IT and technology directors Madhurima Chopra Senior Analyst Ankit Gupta Practice Director Manukrishnan S Senior Analyst Related Content Defining Software Value: Precursor to Successful Investments and Budgeting Decisions | Blog Value Stream Management: A Progression to Agile and DevOps (..)

Offshoring 130

Offshoring Software Management Service 130

Everest Group

MARCH 12, 2024

CEOs and CXOs Buyers and providers of services Locations portfolio strategy professionals Leaders of workforce strategy Global sourcing managers Vendor managers GBS Leaders Hrishi Raj Agarwalla Vice President Prashray Kala Partner Jyoti Kumari Senior Analyst Related Content: Key Issues for 2024: Creating Accelerated Value in a Dynamic World | On-demand (..)

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years.

Robotics Process Automation 130

Robotics Process Automation Global Business Services Automation Finance 130

Anexa

MAY 16, 2022

The next normal in business sees shared-services morphing into global business services (GBS) – but whatever the level of operations – these organizations share the same concerns.

E-Commerce 52

E-Commerce BPO Human Resources Research 52

Everest Group

JANUARY 17, 2025

years or more, M&A activity wreaks special havoc on the global business services model, its leaders, and its people. Why is that? Finance and others are functions that are policy- or rules-driven, fairly cut-and-dried that face the challenges or scale or streamlining in merger and acquisition activity.

Global Business Services 130

Global Business Services Banking Right-Sizing Design 130