The Global Small Business Blog

FEBRUARY 7, 2024

©iStock/IR_Stone The Dubai government’s $136 million SME push to help small business to globalize will trigger an immediate influx of entrepreneurs and top talents from around the world to either expand or set up new businesses in the emirate, before taking them global, because of the inclusivity of the initiative, experts and industry players said. (..)

Government 257

Government 257

Everest Group

FEBRUARY 28, 2022

Swift and decisive victory for Russia followed by installation of a Russia-backed government in Ukraine. Long-drawn conflict extending to key cities in North/West/South Ukraine. Swift brokered peace, retaining the current Ukraine administration. Probability. Medium-High.

Service 246

Service Administrative Redistribution Government 246

Everest Group

MAY 21, 2024

Again, at this point, all conversations are about AI governance, and not a single vendor solution exists that can completely secure the model, applications, data, and infrastructure for the AI era. Learn more about the three categories and service providers’ perceptions.

Cybersecurity 173

Cybersecurity Government Manufacturing Regulations 173

Forrester Digital Transformation

NOVEMBER 22, 2021

The new PMA has three priorities: employee experience, customer experience, and managing the business of government. In this blog post I evaluate the CX priority and offer advice to implement it.

Management 246

Management Government 246

V-Soft Consulting

SEPTEMBER 12, 2023

This is where data governance steps in. In this blog, we'll explore the pivotal role data governance plays in ensuring data quality in healthcare. It serves as the lifeblood of the industry, driving critical decisions, shaping patient outcomes, and influencing research and innovation.

Government 111

Government Healthcare Research Efficiency 111

Everest Group

OCTOBER 31, 2023

Learn more about evaluating generative AI risk to gain an edge in this blog. In this blog, we will delve deeper into the importance of generative AI risk assessment. Generative Artificial Intelligence (AI) has captivated popular imagination like nothing else, promising a future filled with endless possibilities.

Risk Management 162

Risk Management Risk Management Government Management 162

Everest Group

MAY 9, 2024

In the near future, Agentic AI will likely augment existing automation tools, not replace them.

Robotics Process Automation 162

Robotics Process Automation Automation Government Software 162

Everest Group

JUNE 24, 2024

Capitalizing on consistent and proactive government initiatives, Saudi Arabia is making steady strides toward becoming an AI innovation powerhouse Saudi Data and AI Authority (SDAIA) along with International Centre for Artificial Intelligence Research and Ethics (ICAIRE) are driving the initiatives for AI and gen AI development within the region.

Government 147

Government Manufacturing Marketing Service 147

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. We have seen the importance of ecosystem partnerships, bringing together governments, businesses, and technology service providers to drive collective action.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

SEPTEMBER 28, 2022

CIOs and CTOs Sourcing and procurement leaders Heads of cloud, sustainability, and government relations ESG officers / Chief sustainability officers Service providers and technology vendors. Nitish Mittal. Deepti Sekhri. Senior Analyst. Simon Thomas. Senior Analyst.

Cybersecurity 246

Cybersecurity Government Sourcing Service 246

Everest Group

FEBRUARY 22, 2024

Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. The human-in-the-loop concept ensures governance and accountability, representing a crucial shift toward responsible AI implementation. The next blog in this series will explore the hybrid Copilot strategy in detail.

Out-Tasking 162

Out-Tasking Cybersecurity Government Service 162

Everest Group

FEBRUARY 6, 2024

Cultural changes needed for gen AI adoption Governance, security, and compliance For gen AI consulting providers, navigating governance, security, and compliance is a multi-faceted challenge in a domain where innovation often outstrips regulation. Consulting firms should help clients evaluate the ROI of gen AI initiatives.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

APRIL 16, 2024

By anchoring the currency to the relatively stable US dollar, dollarization could bring immediate respite from this inflationary ordeal Fiscal discipline enforcer: Fiscal discipline is paramount, and dollarization would eliminate the central bank’s ability to print pesos and fuel government spending.

Banking 162

Banking Government Jobbing Risk Management 162

Everest Group

JANUARY 24, 2025

This blog explores regional trends, the role of leading technology providers, and publicly announced deals that exemplify these dynamics, read on to find out more. With the rise of digital transformation evolving client demands, and regulatory complexities, regions across the globe present distinct opportunities and challenges.

Advisory 130

Advisory Management Banking Government 130

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Perficient Digital Transformation

MARCH 12, 2024

Perficient is excited to announce that we have earned the Government Specialization Distinction (Americas) in the new Pega Partners program. Specialized partners are thoroughly vetted by Pega to bring deep vertical knowledge or specialized expertise to clients.

Government 105

Government Automation Service 105

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. However, in reality, GBS leaders’ biases—as opposed to data-driven decision criteria—have governed who does what, when, and how. Why make the change now?

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

MAY 24, 2024

Opportunities for service providers AI governance expertise – Service providers can offer expertise in building and implementing AI governance frameworks that comply with the EU AI Act. By taking these steps, enterprises can future-proof their AI initiatives while upholding the standards set forth by the landmark regulation.

Service 162

Service Risk Management Risk Management Cybersecurity 162

Everest Group

SEPTEMBER 14, 2023

Uncover the risks and learn recommendations to address them in this blog. Understanding these potential pitfalls and developing a comprehensive plan to mitigate them will ensure enterprises reap the many benefits cloud offers.

Government 162

Government Finance Risk Management Risk Management 162

Everest Group

JULY 17, 2024

Sustainability in insurance transcends traditional practices, weaving Environmental, Social, and Governance (ESG) elements into the core of day-to-day operations, thereby safeguarding the future of stakeholders and the planet. While accurately forecasting the future remains a challenge, identifying catalysts for market changes is possible.

Insurance 173

Insurance Risk Management Risk Management Regulations 173

Everest Group

NOVEMBER 9, 2022

Environmental, Social, and Governance (ESG) initiatives and investments are growing in importance and starting to significantly influence the marketplace, particularly for services and products. Read more in my blog on Forbes.

Government 130

Government Service 130

Everest Group

MAY 21, 2024

In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS. In India, the concept of PE is governed by both domestic laws and Double Taxation Avoidance Agreements (DTAA) with various countries.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Everest Group

JULY 29, 2024

This has understandably led to increased government scrutiny toward generative AI companies. Enterprises will increasingly look to collaborate with service providers and technology companies that prioritize data security and have effective governance setups to ensure responsible usage of AI.

Out-Tasking 147

Out-Tasking Government Engineering Design 147

Everest Group

OCTOBER 26, 2023

Representatives from governments, businesses, and civil society convened to discuss innovative solutions and concrete commitments to reduce carbon emissions, preserve ecosystems, and transition to a low-carbon economy. Companies are increasingly prioritizing ESG reporting to manage risk, enhance their reputation, and comply with regulations.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. This synergic union of digital technologies can help enterprises maintain customer loyalty, provide a competitive edge, and improve top and bottom growth. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success. This affects their productivity substantially.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Everest Group

AUGUST 31, 2023

Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. Technology players will have to proactively alleviate this concern by ensuring patient data is protected and that the development of GAI models adheres to data privacy and state and federal government security mandates.

Healthcare 147

Healthcare Administrative Right-Sizing Government 147

IBM Services

SEPTEMBER 20, 2023

When implemented in a responsible way—where the technology is fully governed, privacy is protected and decision making is transparent and explainable—AI has the power to usher in a new era of government services. AI’s value is not limited to advances in industry and consumer products alone.

Government 106

Government Cybersecurity Automation Efficiency 106

Everest Group

AUGUST 6, 2024

What innovative strategies can different stakeholders implement to promote sustainable economic development? Who should attend?

Research 246

Research Finance Regulations Government 246

Everest Group

SEPTEMBER 12, 2024

If you found this blog interesting, you can read our Meeting The ROI Bar: Client’s Expectations For Generative AI In IT Outsourcing Deals | Blog – Everest Group (everestgrp.com) blog, which delves deeper into the topic of gen AI.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. However, like everything else, content is governed by the laws of supply and demand. The content ecosystem has evolved dramatically since the 1990s. Initially, the internet introduced digital content that was mostly text-based.

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Groove Technology

JANUARY 8, 2025

With competitive costs, an abundant talent pool, and robust government support policies, Vietnam continues to draw substantial interest from global companies. The Vietnamese government has implemented numerous strategic policies to attract foreign investment.

Software 130

Software Labor Costs Human Resources Government 130

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. We’ll investigate the implications of ChatGPT for the technology services industry in more detail in a follow-up blog. everestgrp.com , or ankit.gupta@everestgrp.com.

Out-Tasking 130

Out-Tasking Government Design Software 130

Everest Group

SEPTEMBER 26, 2024

These disruptions can cause service outages, leading to customer dissatisfaction and potential churn Intercarrier settlement issues: The intricate nature of intercarrier settlements and navigating a complex regulatory landscape that governs intercarrier settlements, requires precise data management and reconciliation processes.

Automation 130

Automation Government Administrative Efficiency 130

Everest Group

DECEMBER 7, 2021

While environmental, social, and governance (ESG) objectives have been important to sourcing teams for years, most efforts have focused on the materials supply chain or smaller, less strategic suppliers. LIVE WEBINAR. ESG in Services: What Sourcing Teams Must Know to Do More. December 7, 2021 |. 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST.

Sourcing 246

Sourcing Service Impact Sourcing Government 246

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. How can clear governance policies and guidelines for GAI usage on AWS be established? As AWS re:Invent 2023 rapidly nears, cautious optimism has replaced the blissful ignorance that once characterized enterprise cloud spending.

Government 147

Government Analytics Research Service 147