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Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.
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Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. Effective customer service outsourcing can impact a company’s operational costs and revenue.
To me, the companies that did best were those who invested and used the underlying technology to enhance the customer experience and streamlineoperations. Look out for my next blog, where I. R.TY: Well, while many companies went belly up, others did quite well. Can you give some examples of how they did that? Sellerman.
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