Everest Group

JANUARY 5, 2024

Discover how the content ecosystem has evolved, explore the potential of generative Artificial Intelligence in reshaping the content supply chain, and gain insights into what’s next in this blog. The dawn of Web 2.0 brought dynamic and user-generated content. These factors significantly boosted the content ecosystem.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

JANUARY 5, 2024

Discover the key drivers behind this union and its potential impact in this breaking blog. 31, 2023, aligns with Accenture’s inorganic growth strategy to expand its supply chain management capabilities. The combined entity will extend Accenture’s leadership position with strong end-to-end supply chain management services.

Sales 162

Sales Supply Chain Management Service Manufacturing 162

Everest Group

JANUARY 22, 2024

Explore the projected benefits to both companies and market repercussions in this blog. Telecom service providers: If HPE continues to focus on its enterprise strategy, existing telecom customers of Juniper might lose out on possible innovations and receive less attention. Reach out to learn more on this topic.

Automation 162

Automation Marketing Sales Flexibility 162

Everest Group

MAY 24, 2024

This includes conducting AI asset inventories, classifying AI systems based on risk levels, assigning responsibility for compliance, and establishing robust frameworks for AI risk management. Service providers will play a crucial role in supporting financial institutions in their compliance efforts.

Service 162

Service Risk Management Risk Management Cybersecurity 162

https://www.hcmworks.com/blog

OCTOBER 5, 2020

A managed service provider (MSP) is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to its customers.

Managed Services 96

Managed Services Management Service Government 96

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification.

Service 162

Service Advisory Finance Accounting 162

Everest Group

APRIL 13, 2023

Overall, DaaS is projected to grow at a compound annual growth rate of 10-15% this decade, and evergreen service is expected to contribute heavily to this growth. What are evergreen services?

Service 130

Service Flexibility Customer Service Managed Services 130

Everest Group

JANUARY 12, 2024

To help enterprises overcome these challenges, service providers should invest in building thought leadership Investing in change management – Service providers should consider broadening their focus on providing advisory services and effective change management services across the industry cloud.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

APRIL 21, 2023

But a next-generation framework called Secure Access Service Edge (SASE) can help transform enterprises’ IT infrastructure by unifying network and security features.

Cybersecurity 130

Cybersecurity Flexibility Service Managed Services 130

Premier BPO

OCTOBER 1, 2024

Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage. This blog will focus on the importance of database management in helping organizations become data-driven through its key components and various services that support data-driven innovation.

Management 240

Management BPO Co-Sourcing Government 240

Everest Group

MARCH 24, 2023

Traditional wealth managers are no longer the only players offering wealth management services and products. We are interested in hearing how wealth managers are preparing and tackling these market dynamics, and how this is manifesting in the conversations technology and service providers are having with clients.

Management 130

Management Advisory Government Insurance 130

Everest Group

FEBRUARY 21, 2022

As their role continues to expand and evolve, technology and consulting service providers who can seize opportunities in this area are well-positioned to become valued partners and mentors for enterprise clients and SaaS vendors. As the SaaS market has ballooned beyond US$120 billion, the role of SaaS marketplaces is getting noticed.

Service 130

Service Sales Government Software 130

Everest Group

SEPTEMBER 6, 2022

But technology service providers need to morph to meet the changing requirements in this new environment. Learn five actions service providers can take to succeed with the platform engineering and product management model in this blog.

Engineering 130

Engineering Management Out-Tasking Service 130

Everest Group

JUNE 28, 2023

In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues. Desktop Infrastructure Transformation (DIT) has emerged as an attractive solution to combat these market disruptions because of its ability to optimize costs, empower users, and enhance IT efficiency. Contact us directly to discuss this topic further.

Banking 130

Banking Cybersecurity Insurance Analytics 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

JANUARY 4, 2023

To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

SEPTEMBER 30, 2024

These companies have been serving GCCs historically across the life cycle including GCC set-up support, primarily on the services side Big-4 consulting firms: Firms like EY, Deloitte, PwC, and KPMG fall into this category.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

MARCH 23, 2022

Eastern Europe, which forms the immediate vicinity of Ukraine, is a major hub for delivering a plethora of customer experience management services for end-users both within and outside this region. Let’s take a look at the potential impacts to CXM outsourcing and alternative locations for CXM services.

Managed Services 130

Managed Services Outsourcing Management Service 130

Premier BPO

OCTOBER 30, 2024

Premier BPO: Your Partner in Data-Driven Success Premier BPO is your strategic partner in helping you transition into a data-driven organization by offering comprehensive database development and management services critical to your success.

Management 246

Management BPO Co-Sourcing Analytics 246

Everest Group

JANUARY 17, 2023

In this blog, we’ll focus on the application development capabilities. Everest Group gathered insights about the platform capabilities from the provider using a comprehensive RFI that collected more than 190 data points across 17 categories, followed by a briefing and demo showcasing the platform’s capabilities. Collaborative development.

Research 130

Research Collaborations Sourcing Design 130

Everest Group

DECEMBER 9, 2022

To thrive with a looming recession and emerge on top when economic conditions improve, enterprises need to look at their business strategies now and evaluate the potential opportunities to outsource all or part of their customer experience management services.

Outsourcing 130

Outsourcing Selective Outsourcing Streamline Operations Flexibility 130

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Auxis

JULY 27, 2021

Already advancing at a healthy pace, Amazon Web Services (AWS) cloud adoption has accelerated aggressively in the post-pandemic era as executives scramble to infuse their businesses with agility and flexibility.

Managed Services 94

Managed Services Management Service Flexibility 94

Perficient Digital Transformation

OCTOBER 10, 2022

My prior blog touched on the approach and initial assessment we undergo when onboarding a new client who has faced challenges with independently building, expanding, and/or maintaining their Twilio solution. In addition to our large subset of available managed services, we customize service offerings allowing for complete flexibility.

Managed Services 64

Managed Services Management Service Engineering 64

Everest Group

FEBRUARY 23, 2023

They also need to provide hand-holding support to brands who have been unable to scale their community efforts due to the lack of strong engagement strategies Technology implementation ESPs will need to either partner with existing community platform vendors such as Tribe and Vanilla Forums or create their own tech landscape for embedding data inputs (..)

Service 130

Service Co-Sourcing Marketing Out-Tasking 130

https://www.hcmworks.com/blog

NOVEMBER 11, 2020

When procurement departments first got involved with managing an increasingly growing contingent workforce , they were often tasked by executive teams to reduce costs. The initial premise was that procuring people, with specific skills and intellectual capital, was not unlike procuring any other needed resource.

Managed Services 94

Managed Services Management Reduced Costs Service 94

Everest Group

MAY 24, 2023

Prioritize risk management: By gaining insight into customer risks, intermediaries can offer proactive risk management services. They should also identify emerging risks, such as cyber threats, and collaborate with clients to develop comprehensive risk management strategies and insurance solutions.

Insurance 130

Insurance Risk Management Risk Management Analytics 130

Everest Group

MAY 8, 2023

Ideally, GBS should be viewed as a type of managed services model, with full purview over delivery location decisions A well-defined strategy should be in place, with clearly articulated and previously communicated principles backed with data as to what should go where (also known as sign on the door).

Jobbing 130

Jobbing Flexibility Research Management 130

Everest Group

SEPTEMBER 29, 2021

Sectors such as insurance or oil and gas that typically do not have very high margins usually have visibly low time and materials (T&M) costs or managed services pricing compared to enterprises in well-performing verticals such as life sciences, retail, investment management, or capital markets.

Outsourcing 130

Outsourcing E-Commerce Service Advisory 130

Everest Group

NOVEMBER 17, 2023

Network voice managed services can make up a sizable portion of an enterprise’s IT infrastructure outsourcing expenditure – consisting of up to 10% of the overall network managed services spend and as high as 5% of the overall IT infrastructure outsourcing spend. Let’s explore this further in this blog.

Outsourcing 147

Outsourcing Managed Services Management Service 147

Everest Group

JANUARY 16, 2024

Contents: This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry Scope Industry: retail Geography: global The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference (..)

Retail 173

Retail E-Commerce Service Sourcing 173

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Perficient Digital Transformation

JUNE 14, 2022

Keep your Contact Center healthy with Perficient Managed Services. Many businesses believe that the only option for contact center IT services is their in-house IT team, but this is not necessarily the case. For companies of any size, managed services can be a wise decision to save money and get more work done than ever before.

Managed Services 64

Managed Services Management Service Engineering 64

Everest Group

OCTOBER 4, 2022

Webinar.

Outsourcing 147

Outsourcing Analytics Customer Service Managed Services 147

Hyland

JANUARY 10, 2022

... The post Managed services and its impact on your digital transformation plans appeared first on The Hyland Blog.

Managed Services 52

Managed Services Management Service 52