Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Reach out to us for more information or to further discuss this topic. As enterprises adopt gen AI, third-party providers have an increasingly vital role. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. With information pouring in from various channels, managing and organizing this content becomes a herculean task. The content ecosystem has evolved dramatically since the 1990s.

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

APRIL 3, 2024

Explore the various costs and advantages associated with this technology in this blog, or get in touch to find out more. Implementing gen AI can improve the velocity of change, increasing the overall efficiency of existing tasks. Looking for use cases for gen AI?

Regulations 173

Regulations Out-Tasking Insurance Cybersecurity 173

Everest Group

SEPTEMBER 6, 2022

Platform engineering and product managers appear to offer a solution to some DevOps and Site Reliability Engineering (SRE) woes. Learn five actions service providers can take to succeed with the platform engineering and product management model in this blog. Enter product managers or owners. This cannot be sustained.

Engineering 130

Engineering Management Out-Tasking Service 130

Everest Group

DECEMBER 15, 2023

Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further. AI takes CX a step further with instant support from chatbots, personalized recommendations, and task automation.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. Reach out to discuss this topic in depth. These AI engines are becoming integral to business operations, automating mundane tasks, providing deep insightsand unifying disparate operational silos.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. Reach out to discuss this topic in depth. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?”

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

OCTOBER 4, 2024

This isn’t just another buzzword to add to your corporate lexicon either—it’s a game-changer that’s set to redefine AI’s capabilities. Reach out  to discuss this topic in depth. The agents can execute tasks in their entirety through natural language-based inputs. What is agentic AI?

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

FEBRUARY 6, 2024

Reach out to us to further discuss gen AI. Consultants must guide clients in developing robust governance strategies, enhancing security measures, and ensuring compliance to build trust and manage risks associated with gen AI. Consulting service providers can play a key role in this transition.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

SEPTEMBER 12, 2024

Here’s our take on which critical contractual considerations must be prioritized during the contracting stage, to improve the effectiveness of such solutions in services engagements. Reach out to us to discuss this topic further with our expert analysts.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

AUGUST 9, 2024

In this blog, we explore how generative AI (Gen AI) is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. Reach out to us to explore further.

Customer Service 162

Customer Service Collaborations Design Out-Tasking 162

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Creating a strong employer brand perception is a challenging and intricate task that requires consistent efforts across various fronts.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

FEBRUARY 24, 2022

Read on to discover how Everest Group’s 5S Framework can make this complicated task easier and see our expert analysis comparing the various license plans to make the best choice. To read more about the 5S Framework, see our prior blog. Task management (Power Apps, Power Automate, Planner, To Do). X (partially).

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

Everest Group

JULY 31, 2024

With an ever-expanding stream of customer interaction channels available, AI can help enterprises manage these diverse touchpoints more consistently and coherently. However, many enterprises manage these channels separately, leading to disjointed customer experiences, fragmented data, and service inefficiencies.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

AUGUST 25, 2023

To understand how procurement professionals view the usage of GAI in procurement, we surveyed a diverse group of procurement experts, including Chief Procurement Officers (CPOs), category/sourcing managers, contract managers, supplier relationship managers, and various other executives.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Sourcing Captain

SEPTEMBER 16, 2021

Project managers often have to manage multiple projects at once. Here are some tips from an experienced sourcing project manager to help you manage multiple projects at once successfully: Set your priorities straight. Priorities your tasks/projects in the order of their importance. Create a personal time table.

Efficiency 130

Efficiency Management Out-Tasking Sourcing 130

Everest Group

SEPTEMBER 27, 2024

This has since driven considerable investment into specialized AI infrastructure and tools and services, that can now create the necessary environment for core hardware and infrastructure components to operate at their best.

Out-Tasking 130

Out-Tasking Engineering Marketing Efficiency 130

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Implement : Roll out CRM or ITSM software, upgrade or migrate between tools.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Groove Technology

NOVEMBER 19, 2024

In this blog, I want to take you through that journey—from manual to automated, from outdated to modern. Imagine spending hours moving data only to find out that a large chunk of it had gone missing. In the old system, they would only find out about data issues hours (or sometimes days) after the fact.

Automation 130

Automation Engineering Software Out-Tasking 130

Everest Group

AUGUST 31, 2023

In a groundbreaking announcement in July, OpenAI unveiled that it has tasked a dedicated team with creating technologies and frameworks to control AI that surpasses human intelligence. General AI General AI possesses human-like cognitive abilities and can perform various intellectual tasks across various domains.

Out-Tasking 147

Out-Tasking Government Regulations Collaborations 147

Premier BPO

SEPTEMBER 10, 2024

As explored in our previous blog from the data-driven success series Unlocking Success: The Importance of Being a Data-Driven Organization , the journey toward harnessing the dataset’s full potential begins with understanding its critical role in driving business success. Why Outsource Data Management?

BPO 244

BPO Co-Sourcing Government Efficiency 244

Premier BPO

OCTOBER 1, 2024

It is estimated that poor data management costs businesses, on average, $15 million in losses. A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently.

Management 130

Management Co-Sourcing Government Analytics 130

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Content generation Perceived implication: GAI frees resources for other higher-level tasks that require human attention, such as strategic planning and community building. Some of the implications and concerns are discussed below.

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

The Global Small Business Blog

FEBRUARY 21, 2023

They were all tasked with more responsibility and accountability than ever before, and yet they all saw opportunities to grow from those hard-earned lessons. When communities and business come together, everyone comes out stronger. Read the entire article by Jim Proppe, Managing Partner, Plante Moran.

Out-Tasking 225

Out-Tasking Accounting Management 225

Everest Group

FEBRUARY 9, 2023

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? It is already capable of understanding natural language with high accuracy, and with enough training, it can start with taking on simple tasks at contact centers.

Data Entry 130

Data Entry Supply Chain Management Out-Tasking Finance 130

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. Lost in the web of tasks and demands, the art of connection slipped from their hands. Support broader change management initiatives – Move communications beyond just another email! It’s time to tell them.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Groove Technology

FEBRUARY 4, 2025

Hiring an outsourced software development team allows businesses to efficiently manage software projects by leveraging specialized expertise without the costs of maintaining an in-house team. Companies often face difficulties in finding reliable partners, managing communication barriers, and ensuring quality control.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Depending on the pricing function maturity, the standardization of these tools could vary significantly among service providers.

Accounting 147

Accounting Sales Finance Out-Tasking 147

Everest Group

JULY 13, 2023

Explore GAI’s exciting future in this blog. By combining GAI with advanced analytics, businesses can gain valuable insights into demand forecasting, inventory management, and logistics optimization, resulting in streamlined operations and reduced costs. Contact us to speak to an analyst on this topic.

Retail 130

Retail Inventory Management Sales Streamline Operations 130

Groove Technology

DECEMBER 16, 2024

Whether you're a project manager, developer, or business stakeholder, this comprehensive guide will help you understand how to effectively implement the V Model in your software development projects and navigate its benefits and limitations. Early Testing : Testing starts early in the development lifecycle, reducing the risk of defects.

Software 130

Software Design Flexibility Out-Tasking 130

Everest Group

MAY 31, 2023

In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry. We also heard many discussions about early use cases of Generative AI (GAI) for operational tasks (emails, presentations, etc.), Contact us directly for more insights. GAI-powered chatbots, and writing codes.

Insurance 130

Insurance Streamline Operations Out-Tasking Software 130

31 West

JUNE 30, 2022

Employee expense management is an organized methodology for efficiently implementing an organization’s expense policy. A well-functioning expense management program is of utmost importance to initiate the reimbursement process. They also invest in employee expense management tools to efficiently manage the process.

Management 130

Management Finance Customer Support Software 130

Premier BPO

MAY 30, 2024

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Anybody can manage short. Anybody can manage long. Balancing those two things is what management is.” He stated, “Do what you do best and outsource the rest.”

Outsourcing 246

Outsourcing BPO Business Process Outsourcing Manufacturing 246

Everest Group

SEPTEMBER 21, 2021

Adding to the woes of biopharmaceutical manufacturers were challenges in carrying out clinical trials processes such as patient enrollment, site management and monitoring, and data management. Vaccine distribution : Ensuring vaccine distribution across a nation is a mammoth task.

Outsourcing 130

Outsourcing Manufacturing Out-Tasking Administrative 130

Everest Group

MARCH 10, 2023

Here are some strategies that enterprises can consider to optimize their T&S/content moderation investments: Consider outsourcing as an option: Maintaining and managing a large talent pool for T&S can be costly. In fact, a hybrid model that involves gig workers and full-time employees is becoming more prevalent in the market.

Regulations 147

Regulations Offshoring Research Out-Tasking 147

Everest Group

JANUARY 19, 2024

Managed Extended Detection and Response (MXDR) has emerged as a game-changer in combating modern cybersecurity threats. Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182