Everest Group

MARCH 6, 2025

In the final blog of our series, we will explore how BPS providers are refining their go-to-market strategies, through advisory capabilities, technology investments, and ecosystem partnerships to stay ahead of this rapidly evolving market. Blog – Everest Group , which delves deeper into another topic regarding the banking sector.

Banking 130

Banking Out-Tasking Healthcare Retail 130

Everest Group

MARCH 7, 2025

In our previous blogs, we have explored the stakeholder ecosystem for gen AIs sustainability technology providers, service providers, and enterprises and why Diversity, Equity, Inclusion, and Belonging (DEIB) must remain central to its development. Take Googles data center project in Chile, which was expected to consume 7.6

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Everest Group

JULY 23, 2024

This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities. Read on, or get in touch if you have specific queries on this topic.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Premier BPO

OCTOBER 1, 2024

It is estimated that poor data management costs businesses, on average, $15 million in losses. A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently.

Management 240

Management BPO Co-Sourcing Government 240

Everest Group

JULY 26, 2024

This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. There are inherent, real challenges in the way we manage our hybrid GBS models today. Today, the norm is a hybrid of both resourcing models.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

MAY 1, 2023

Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!

Impact Sourcing 130

Impact Sourcing Sourcing Jobbing BPO 130

Everest Group

NOVEMBER 19, 2024

What are they doing to overcome these challenges? What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

AUGUST 29, 2022

Learn what issues keep customer experience officers ( CXOs) up at night in this blog. The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

FEBRUARY 2, 2023

Read on to discover the future of blockchain in this blog. Banks are using blockchain to help manage the documents needed for completing a trade transaction, including contracts, letters of credit, bills of lading, import/export licenses, insurance certificates, and more.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. Additionally, marketing solutions like content management systems and social media tools are crucial.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

DECEMBER 20, 2021

To create a successful migration roadmap, due diligence or cloud discovery and assessment is critical because this first phase will directly impact the migration execution and management. Any action plan to migrate and/or modernize workloads to the cloud must consider the source environment and the business requirements.

Advisory 182

Advisory Out-Tasking Marketing Sourcing 182

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability. Is RCM the next big thing?

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. However, successfully adopting and implementing gen AI requires overcoming expertise, data quality, and change management challenges. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®.

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

SEPTEMBER 25, 2024

The key is a harmonious blend of technology, human interaction, and personalized messaging – as our analysts have mapped out within this blog. Leveraging data for personalized HCP interactions To truly deliver personalized HCP interactions, enterprises must address common data management challenges.

Healthcare 162

Healthcare Sales Flexibility Management 162

Everest Group

JUNE 25, 2024

Live Webinar Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals June 25, 2024 | 8:00 AM PT | 10:00 AM CT | 11:00 AM ET | 4:00 PM BST | 8:30 PM IST The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. Who should attend?

Sourcing 130

Sourcing IT Outsourcing Outsourcing Sales 130

Everest Group

MAY 22, 2024

Generative AI (gen AI) is transforming the customer experience management (CXM) landscape, challenging traditional contact centers. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

SEPTEMBER 12, 2024

Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Contracts must explicitly define the sources of data—whether they are server logs, IT service management (ITSM) ticket dumps, or other proprietary datasets.

BPO 130

BPO Business Process Outsourcing Sourcing Outsourcing 130

Everest Group

APRIL 9, 2024

However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate. The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.” Before delving further, let’s address a glaring contradiction.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

AUGUST 13, 2024

Learn More Blog AWS Cloud’s Incentives Strategy For Moving Legacy To The Cloud Learn More Blog Role Transition for Cloud Vendors in OTT Media Streaming Learn More What is the PEAK Matrix®?

Service 246

Service Analytics Marketing Sourcing 246

Everest Group

MAY 21, 2024

In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS. Article 7 of the UN Model empowers the source state, like India, for instance, to levy taxes on profits linked to a PE within its borders.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

OCTOBER 26, 2023

Capgemini invited Rita Soni, Everest Group Principal Analyst, Impact Sourcing and Sustainability Research, to speak on a panel about technology companies’ unique role in addressing biodiversity entitled, Data & AI for Climate: Biodiversity Buzz. CGI is a “community of doers taking action on the world’s most pressing challenges, together.”

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. Niche services such as enterprise risk management and compliance will no longer remain as good-to-haves given the experience of the Big Four in these areas.

Service 162

Service Advisory Finance Accounting 162

Premier BPO

APRIL 4, 2025

This blog explores whether medical billing outsourcing can effectively address these pressures and what healthcare leaders should evaluate when considering this shift as part of a broader financial strategy. Together, these factors compound to make in-house billing an increasingly expensive and complex function to manage.

Outsourcing 130

Outsourcing Co-Sourcing Healthcare Reduced Overhead 130

Everest Group

NOVEMBER 30, 2023

In this blog, we bring you insights from Everest Group’s sustainability analysts on their hopes and expectations for this crucial global event. In the realm of supply chain management, advanced technologies such as blockchain enable transparent and traceable sourcing, ensuring ethical practices and minimizing environmental impact.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Everest Group

JULY 17, 2024

A growing number of consumers, about 25%, are now willing to pay a premium for environmentally friendly products, such as electric vehicles and sustainably sourced clothing, expecting that the companies they patronize uphold similar ethical standards.

Insurance 173

Insurance Risk Management Risk Management Regulations 173

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Sourcing Captain

AUGUST 15, 2023

When it comes to sourcing products from China, it’s important to understand the two types of China sourcing agents available in the market. Individual China Sourcing Agent VS China Sourcing Companies The first type of China sourcing agent is the individual sourcing agent.

Sourcing 130

Sourcing Supply Chain Management Manufacturing Collaborations 130

Everest Group

JULY 31, 2024

With an ever-expanding stream of customer interaction channels available, AI can help enterprises manage these diverse touchpoints more consistently and coherently. However, many enterprises manage these channels separately, leading to disjointed customer experiences, fragmented data, and service inefficiencies.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

MARCH 7, 2024

Discover a six-step roadmap for devising a successful hybrid Copilot strategy and compare buying versus building in part two of our blog series. Read our previous blog to explore the emerging Copilot trend, M365 Copilot opportunities for service providers and enterprises, and why a hybrid strategy represents the future for Copilot.

Reduced Overhead 162

Reduced Overhead Flexibility Efficiency Sourcing 162

Everest Group

NOVEMBER 9, 2021

CIOs, CTOs Workforce analytics leaders Chief People Officers Talent/HR leaders Global sourcing managers/vendor managers Outsourcing leaders. On-demand Webinar CXO Agenda Item: Build a Talent Strategy for Today and Tomorrow | On-demand Webinar IT Talent – Winning the Short-Term Battle and the Long-Term War | Blog.

Outsourcing 246

Outsourcing Analytics Research Jobbing 246

Everest Group

JULY 3, 2024

Effective supply chain management is no longer only about operational efficiencies, it is also about the ability to anticipate, adapt, and thrive amidst disruptions. Unlike functions such as Finance & Accounting (F&A) or Customer Experience Management, supply chain operations involve a higher number of decision-makers.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. Additionally, marketing solutions like content management systems and social media tools are crucial.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. By seamlessly integrating advanced algorithms and machine learning, GAI has the power to transform Source-to-Pay (S2P) processes, taking procurement to unprecedented heights of efficiency, accuracy, and innovation.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162