Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

Everest Group

MAY 22, 2024

Reach out to discuss this topic in depth. Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?”

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. Reach out to discuss this topic in depth. These AI engines are becoming integral to business operations, automating mundane tasks, providing deep insightsand unifying disparate operational silos.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

JANUARY 19, 2023

Leveraging the power of Artificial Intelligence (AI) and data and analytics tools, media and communications companies are redefining themselves from being service providers to product creators. Read on to learn how emerging technology is changing the game in media services.

Service 130

Service Analytics Out-Tasking Automation 130

Everest Group

AUGUST 9, 2024

In this blog, we explore how generative AI (Gen AI) is not only enhancing our personal and professional interactions but also ensuring that the essence of human connection remains central in our increasingly digital world. Reach out to us to explore further.

Customer Service 162

Customer Service Collaborations Design Out-Tasking 162

Everest Group

AUGUST 13, 2024

then brought dynamic, user-generated content, spurred by blogging platforms, smartphones, and social media. It drives awareness, consideration, search engine relevance, conversion, engagement, customer service, and even trains AI models. The content ecosystem has evolved dramatically since the 1990s. Wondering how to make this happen?

Out-Tasking 147

Out-Tasking Management Marketing Government 147

Everest Group

FEBRUARY 6, 2024

Consulting service providers can play a key role in this transition. Reach out to us to further discuss gen AI. In this transition, consulting service providers become crucial in bridging these gaps and ensuring smooth adoption into existing operation frameworks. Let’s delve into this further.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

SEPTEMBER 12, 2024

Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Contracts must explicitly define the sources of data—whether they are server logs, IT service management (ITSM) ticket dumps, or other proprietary datasets.

BPO 130

BPO Sourcing Business Process Outsourcing Outsourcing 130

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. Creating a strong employer brand perception is a challenging and intricate task that requires consistent efforts across various fronts.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

JUNE 18, 2024

Reach out to us directly to discuss this topic further. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

OCTOBER 17, 2023

Read this blog for valuable insights to prepare for this new frontier. Similarly, GAI has the potential to disrupt stock media, customer service, entertainment, and other industries. To learn more about Everest Group’s generative AI research or to discuss generative AI trends, reach out to Anil Vijayan.

Banking 147

Banking Human Resources Automation Out-Tasking 147

Everest Group

SEPTEMBER 25, 2023

The strategic move by the union to hit parts centers rather than production facilities will impact supply chains, making it harder for the companies to source new parts to repair and service vehicles that have already been sold. Please reach out to Nishant Udupa or Gokul K to discuss the UAW strike or other automotive industry topics.

Manufacturing 162

Manufacturing Out-Tasking Engineering Jobbing 162

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JULY 29, 2024

In a world where educators are largely overwhelmed, generative AI may be the force multiplier the education industry has been crying out for. Related to this, an employee at a multi-national organization was duped into paying out millions of dollars to those the employee believed to be key stakeholders at the company.

Out-Tasking 147

Out-Tasking Government Engineering Design 147

Everest Group

FEBRUARY 17, 2023

We tried our hands on ChatGPT and asked it to write a blog on itself, and the results amazed us. See the exhibit below for the blog that ChatGPT generated. In the process, it ensures that issue resolution times are significantly reduced while also freeing up service personnel to focus their attention selectively on more complex cases.

Out-Tasking 130

Out-Tasking Government Design Software 130

Everest Group

JULY 31, 2024

However, achieving this level of service can be challenging. However, many enterprises manage these channels separately, leading to disjointed customer experiences, fragmented data, and service inefficiencies. Frustrated, John calls customer service, but they also can’t access his cart details.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

FEBRUARY 24, 2022

Read on to discover how Everest Group’s 5S Framework can make this complicated task easier and see our expert analysis comparing the various license plans to make the best choice. To read more about the 5S Framework, see our prior blog. It is more cost-effective to buy a suite if your organization requires more online services.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

Everest Group

FEBRUARY 27, 2024

Reach out to us for more information or to further discuss this topic. These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks. Most enterprises and service providers are investigating gen AI operations use cases or piloting solutions to test feasibility.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

MARCH 1, 2023

Read the latest blog in our series to learn more about the impact of ChatGPT and other generative Artificial Intelligence (AI) solutions on the workforce. Worldwide, we are witnessing rapid innovation and updates in this field, and by the time you read this blog, we might expect some more new developments.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

SEPTEMBER 27, 2024

If you have any questions, would like to gain expertise in artificial intelligence, or would like to reach out to discuss these topics in more depth, contact Praharsh Srivastava , Zachariah Chirayil , and Tanvi Rai.

Out-Tasking 130

Out-Tasking Engineering Marketing Efficiency 130

Everest Group

FEBRUARY 23, 2023

With the help of engagement service providers, enterprises can realize tremendous business value by using this marketing channel. Through brand communities, companies can gain loyal, engaged advocates and customer insights that are key to personalization. This is where the role of ESPs becomes extremely crucial, as illustrated below.

Service 130

Service Co-Sourcing Marketing Out-Tasking 130

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. They are building and rolling out use cases to improve operational efficiency. Will banking’s AI revolution enable cloud-based modernization?

Banking 162

Banking Out-Tasking Insurance Efficiency 162

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Content generation Perceived implication: GAI frees resources for other higher-level tasks that require human attention, such as strategic planning and community building. What will the use of Generative AI in marketing mean?

Marketing 130

Marketing Sales Out-Tasking Streamline Operations 130

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Both Salesforce and ServiceNow are focusing on unified platforms that integrate IT, customer service, and sales into a single ecosystem.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

SEPTEMBER 6, 2022

But technology service providers need to morph to meet the changing requirements in this new environment. Learn five actions service providers can take to succeed with the platform engineering and product management model in this blog. Impact on technology service providers. This cannot be sustained.

Engineering 130

Engineering Management Out-Tasking Service 130

Everest Group

DECEMBER 27, 2024

Reach out to us directly to discuss this topic further. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

Streamline Operations 130

Streamline Operations Out-Tasking Insurance Engineering 130

Premier BPO

OCTOBER 1, 2024

A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently. Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage.

Management 240

Management BPO Co-Sourcing Government 240

Premier BPO

JULY 5, 2024

Provide 24/7 self-service by enabling customers to access self-service options using AI-powered chatbots and interactive voice response systems. Free human agents for complex interactions as automation handles routine tasks. Premier BPO’s expertise in AI-based solutions drew a sizable crowd. Contact Premier BPO today!

BPO 242

BPO Out-Tasking Automation Analytics 242

Everest Group

OCTOBER 3, 2023

Learn about the changing dynamics of deal teams, their structures across various types of service providers, and other valuable insights from our analysis of pricing support teams in this blog. Depending on the pricing function maturity, the standardization of these tools could vary significantly among service providers.

Accounting 147

Accounting Sales Finance Out-Tasking 147

Everest Group

DECEMBER 7, 2023

It aims to transform employees’ daily tasks by unlocking creativity, boosting productivity, and enhancing skills. To discuss software contract negotiation and for a detailed analysis of your software contracts, please reach out to benchmarking@everestgrp.com. Explore more about Everest Group’s contract benchmarking offerings.

Software 162

Software Out-Tasking Service 162

Everest Group

FEBRUARY 9, 2023

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? It is already capable of understanding natural language with high accuracy, and with enough training, it can start with taking on simple tasks at contact centers.

Data Entry 130

Data Entry Supply Chain Management Out-Tasking Finance 130

Everest Group

AUGUST 31, 2023

In a groundbreaking announcement in July, OpenAI unveiled that it has tasked a dedicated team with creating technologies and frameworks to control AI that surpasses human intelligence. General AI General AI possesses human-like cognitive abilities and can perform various intellectual tasks across various domains.

Out-Tasking 147

Out-Tasking Government Regulations Collaborations 147

Everest Group

MAY 12, 2023

Read on to learn about the opportunities, challenges, and implications of GAI for enterprises and service providers. Today, AI is at a juncture where its capabilities are no longer restricted to automating repetitive tasks.

Design 130

Design Out-Tasking Automation Retail 130

Everest Group

MAY 31, 2023

These priorities are: integrating a humanized and people-centric approach, leveraging data to make intelligent decisions, and strongly emphasizing the Software-as-a-Service (SaaS) ecosystem. In this blog, we will take a closer look at these growing trends and explore their potential impact on the insurance industry.

Insurance 130

Insurance Streamline Operations Out-Tasking Software 130

Everest Group

JANUARY 25, 2024

The path to enhanced LLM performance and adoption This framework has the potential to help developers enhance their capabilities over peers in building new LLMs tailored for specific tasks or applications by better understanding competitors’ strengths and weaknesses.

Right-Sizing 173

Right-Sizing Out-Tasking Research Accounting 173

Premier BPO

MAY 30, 2024

Outsourcing, the practice of contracting out business processes to external providers, has a long history that spans centuries. Professional Services on Demand Economic and industrial development caused the rise of legal and accounting outsourcing jobs, mainly in Great Britain.

Outsourcing 246

Outsourcing BPO Business Process Outsourcing Manufacturing 246

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. Lost in the web of tasks and demands, the art of connection slipped from their hands. Check out Everest Group’s recently published report, State of Play in GBS Change Management , to learn more about change management in GBS.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130