Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” I give the very vague answer of “It depends.”

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

MARCH 5, 2024

This blog shares how Everest Group helped a large life sciences company negotiate best-in-class rates for Veeva Vaults and CRM during contract renewal negotiation. Customers also use Veeva professional services to implement Veeva products, manage programs, configure applications, integrate or migrate data, and garner sampling expertise.

Pharmaceuticals 162

Pharmaceuticals Right-Sizing Software Sales 162

Everest Group

MAY 21, 2024

Explore the factors driving insurers to partner with specialized service providers and the advantages and obstacles of actuarial outsourcing. Outsourcing actuarial services is emerging as a compelling long-term solution that enables insurers to maintain control and gain a strategic market advantage. Contact us to learn more.

Insurance 162

Insurance Outsourcing Flexibility Risk Management 162

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

JULY 9, 2024

This is a clear signal: employees want growth opportunities, and if you’re not providing them, they’ll look elsewhere Busting the myths Big doesn’t mean better : Think your size will save you? Size isn’t the silver bullet Old isn’t gold : Longevity doesn’t guarantee success. Think again. Are you ready to step up your game?

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

NOVEMBER 15, 2022

Outsourcing Services Pricing: What to Expect Next. 2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023. O N-DEMAND WEBINAR.

Outsourcing 130

Outsourcing Service BPO Strategic Sourcing 130

Everest Group

AUGUST 31, 2023

Discover the latest developments, challenges, and outlook for generative AI in healthcare in this blog. However, we have observed a few mid-to-large-sized hospitals and providers taking the leap of faith and becoming early adopters.

Healthcare 147

Healthcare Administrative Right-Sizing Government 147

Everest Group

FEBRUARY 24, 2022

Selecting the right Microsoft Office 365 licensing plan is a critical decision for organizations that can lead to greater cost savings, negotiating power, and flexibility. Thus, selecting the right license can often be tricky and confusing. To read more about the 5S Framework, see our prior blog. Selecting the appropriate plan.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Analytics 130

Everest Group

MARCH 16, 2023

With the recent banking implosion, the global financial services industry , technology companies, and service providers will be hit in different ways. Implications for the financial services industry The global financial services industry also could be impacted.

Banking 130

Banking Service Right-Sizing Risk Management 130

The Global Small Business Blog

OCTOBER 26, 2021

©iStock/AndreyPopov Both are spending money right now. The company noted that goods-and-services spending by global small- and medium-size enterprises in the third quarter was 21% above the same period in 2019, before the pandemic, compared with a 4% currency-adjusted rise for billed business overall.

Right-Sizing 240

Right-Sizing Service 240

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Choosing the right CDP. Manage PII (Personally Identifiable Information).

Right-Sizing 130

Right-Sizing Sourcing Analytics Marketing 130

Everest Group

JANUARY 25, 2024

Selecting the right Large Language Model (LLM) is critical for developing the best-suited generative AI (gen AI) solution. However, choosing an LLM on the number of parameters alone can be a costly mistake as larger size alone doesn’t always equate to better performance.

Right-Sizing 173

Right-Sizing Out-Tasking Research Accounting 173

Everest Group

SEPTEMBER 27, 2023

Cisco will immediately gain approximately US$4 million in recurring revenue from subscription-based services. Cisco’s revenue is currently split between products (74%) and services (26%). If Cisco gets this right, its customers will benefit from an array of operational benefits across the IT stack.

Cybersecurity 173

Cybersecurity Analytics Right-Sizing Collaborations 173

Everest Group

MAY 4, 2023

On-Demand Webinar Key Themes and Pricing Trends in the SAP Services Market WATCH THE WEBINAR ON-DEMAND Enterprises have leveraged SAP for more than a decade to manage and streamline their core business operations. What are the enterprise challenges arising with the SAP and service partner community? Who should attend?

Marketing 130

Marketing Service Right-Sizing Sales 130

Groove Technology

FEBRUARY 4, 2025

At Groove Technology, we offer comprehensive dedicated software development services designed to meet diverse client needsfrom initial consultation to seamless integration. Alignment with Project Needs: Specialized skills can be aligned with specific project requirements, ensuring that the right expertise is applied to each task.

Software 130

Software Right-Sizing Collaborations Administrative 130

Groove Technology

DECEMBER 16, 2024

With over 200 outsourcing companies and diverse marketing information, evaluating and comparing to find the right partner becomes complex. You'll discover the advantages of outsourcing to the Philippines, including cost savings of up to 70%, favorable time zones, and international-standard service quality. Address : Cebu City.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. They are leveraging digital healthcare services for value-based care and population health management, as well as to comply with changing regulations. These efforts are, in turn, driving the need for research and market intelligence on demand and supply trends in healthcare payer digital services.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. They are leveraging digital healthcare services for value-based care and population health management, as well as to comply with changing regulations. These efforts are, in turn, driving the need for research and market intelligence on demand and supply trends in healthcare payer digital services.

Healthcare 130

Healthcare Service Right-Sizing Regulations 130

Everest Group

NOVEMBER 27, 2023

By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises can make a well-informed decision. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

NOVEMBER 27, 2023

By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises can make a well-informed decision. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. But finding the right approach for effective execution – from implementation to management and measurement – can be challenging, even for more mature GBS organizations. To find out which persona best fits your organization, read on.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

FEBRUARY 10, 2023

By following the 3Rs (remove waste, reduce duplication, and right-size requirements), enterprises can capture greater value. SaaS (Software as a service) is perhaps one of the most widely used and discussed topics in large tech forums as well as large and small enterprises.

Right-Sizing 130

Right-Sizing Finance Software Manufacturing 130

Premier BPO

AUGUST 2, 2024

2 By entrusting routine tasks to specialist partners, borderless outsourcing aullows organizations of all sizes to focus on their core competencies. With borderless outsourcing, the workforce can be increased or decreased along with service scope without too many disruptions following changes in business requirements.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

31 West

JULY 25, 2024

We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past.

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

Groove Technology

JUNE 22, 2023

Look no further than IT outstaffing services. With the rapid advancement of technology, having a proficient IT department has become essential for businesses of all sizes. That's where IT outstaffing services come into play. Understanding IT Outstaffing Services Is IT Outstaffing the Right Solution for Your Business?

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

Groove Technology

AUGUST 31, 2021

Others use specialized software development services to meet their meager resource needs. Quality products – advanced technology – reasonable prices – quick and flexible adaptation in all situations to help bring customers the most reliable and high-class service experience. Be flexible with a team size.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Everest Group

JANUARY 5, 2023

Change management is essential for any Global Business Services (GBS) organization, yet it is also one of the more challenging feats to grasp and implement. Strategic and systematic change management gives GBS organizations more control over transformation projects of all sizes. Crawlers are slowly moving in the right direction.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

SEPTEMBER 14, 2022

In this blog, we share our CRM insights and three recommendations for CRM platform evaluation. In a frenzy to meet YOY linear growth targets and bigger deal sizes, almost 30% of the licenses sold go unutilized by enterprises. To achieve the business value enterprises desire, changes need to be made. Three key CRM insights to watch.

Right-Sizing 113

Right-Sizing Sales Research Marketing 113

Everest Group

JULY 15, 2022

With the right building blocks, MDR is becoming a near-term remedy for major enterprise cybersecurity challenges and helping companies meet their strategic priorities for effective cyber security programs. Our recent assessment of MDR services for leading technology enterprises analyzed the evolution of MDR technology vendors.

Cybersecurity 147

Cybersecurity Management Service Offshoring 147

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. But finding the right approach for effective execution – from implementation to management and measurement – can be challenging, even for more mature GBS organizations. To find out which persona best fits your organization, read on.

Management 130

Management Global Business Services Right-Sizing Research 130

Groove Technology

FEBRUARY 4, 2025

To effectively harness the benefits of outsourcing, businesses must select the right partners and adopt industry best practices. Outsourcing also provides Flexibility Allowing businesses to adjust team sizes as project needs change quickly Ensuring efficient resource allocation.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Premier BPO

JULY 16, 2021

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Fortunly ). Cost-Efficiency.

Outsourcing 130

Outsourcing Service BPO Finance 130

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Groove Technology

JUNE 7, 2023

It is no surprise that businesses of all sizes are looking for professional developers to handle their web and mobile app projects. We will also cover the different types of JavaScript development services, popular tools and frameworks used by JavaScript developers, how to choose the right JavaScript development company, and more.

E-Commerce 130

E-Commerce Service Right-Sizing Software 130

31 West

SEPTEMBER 8, 2022

Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. With the monstrously growing size of the IT Help Desk industry, with a market value of US$ 10.9 Stop Paying Your Stacked Up Phone Bills, Right Now! Moving to shared services saves organizations 15% to 20% of their costs.

Service 130

Service Right-Sizing Shared Services Engineering 130

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Insurers also need to drive superior efficiency by enabling data-driven and analytics-driven claims processing.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115