Everest Group

JUNE 3, 2024

Amid the transition journey, the selection of appropriate SI will be paramount The world of CRM is seeing a gigantic wave of customer-centricity, and service providers who still hold on to horizontal approaches will be swept under it. everestgrp.com or durga.ambati@everestgrp.com.

Collaborations 290

Collaborations Streamline Operations Marketing Service 290

Everest Group

MARCH 6, 2025

The demand for Payments Business Process Services (BPS) continues to surge as enterprises navigate intensifying cost pressures, growing compliance complexities, and shifting customer expectations. Blog – Everest Group , which delves deeper into another topic regarding the banking sector. Stay tuned!

Banking 130

Banking Out-Tasking Healthcare Retail 130

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

MAY 8, 2024

IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. In this blog, we explore the pricing strategies for accelerators and discuss five crucial factors that providers need to consider to maximize the value of their assets. Contact us to explore further.

Service 173

Service Sales Software Research 173

Everest Group

OCTOBER 20, 2024

Cybersecurity Services Specialists PEAK Matrix® Assessment The demand for comprehensive cybersecurity services is increasing globally due to hybrid working models, rapid digitalization initiatives expanding the attack surface, evolving regulations, and escalating cyber threats.

Cybersecurity 130

Cybersecurity Service Regulations Government 130

Everest Group

AUGUST 13, 2024

AWS Services Specialists PEAK Matrix® Assessment With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security. LEARN MORE ABOUT Top Service Providers

Service 246

Service Analytics Marketing Sourcing 246

Everest Group

MAY 22, 2024

The latest Forces & Foresight research by Everest Group highlights the beginning of a turnaround in the services industry’s growth. How a service provider aligns with the right set of forces will become key to competitive success. While the differential still exists, we are seeing more confidence in service providers.

Service 173

Service Banking Right-Sizing Research 173

Everest Group

FEBRUARY 28, 2022

The fresh armed offensive launched by Russia on February 24 has disrupted the service delivery ecosystem almost across the whole of Ukraine. Read on to learn more about the Ukraine-Russia conflict and its impact on the service delivery industry in Ukraine and the broader Central and Eastern Europe (CEE) region. Probability. Low-Medium.

Service 246

Service Administrative Redistribution Government 246

Everest Group

SEPTEMBER 12, 2024

In today’s competitive business landscape, maximizing value in outsourced services is crucial for buyers to achieve savings objectives and maintain a competitive edge. This clause specifies the terms and conditions for benchmarking service fees to ensure they remain competitive with market rates.

Services Contracting 147

Services Contracting Service Outsourcing Flexibility 147

Everest Group

JULY 13, 2023

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. Today, consumers have more payment options than ever before.

Service 246

Service Banking Insurance Healthcare 246

Everest Group

JULY 26, 2022

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing. There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated. Understand These Seven Factors That Impact Pricing for Services | Blog.

Right-Sizing 264

Right-Sizing Service Advisory Managed Services 264

Everest Group

MAY 21, 2024

As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

JUNE 11, 2024

billion marks a significant expansion in its engineering services portfolio. This strategic move enhances Cognizant’s capabilities, positioning the company closer to the top-tier engineering service providers. In that spirit, the engineering services market seems to be the right choice to catapult growth and beat the slowdown.

Engineering 162

Engineering Service Cybersecurity Offshoring 162

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 162

Service Advisory Finance Accounting 162

Everest Group

MAY 24, 2024

How will the EU AI Act impact the financial services sector, and how should enterprises and service providers structure their compliance activities? In recent years, the rapid advancements in artificial intelligence — in particular, generative AI — have revolutionized various sectors, including financial services.

Service 162

Service Risk Management Risk Management Cybersecurity 162

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. Uncover five strategies providers can use to optimize the productivity benefits of gen AI without denting profit margins in this blog.

Service 162

Service Sales Accounting Finance 162

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties. LEARN MORE ABOUT Top Service Providers

Marketing 240

Marketing Service Sourcing Research 240

Everest Group

JULY 4, 2024

This blog explores Infor’s strengths and challenges as it aims to compete with traditional ERPs. Watch this space for additional blogs on how the key niche ERP players are evolving with time, key considerations for enterprises and service providers, and what this means for traditional ERPs. billion in SaaS revenue.

Manufacturing 162

Manufacturing Retail Healthcare Marketing 162

The Global Small Business Blog

OCTOBER 25, 2023

©iStock/Rawpixel Why is Global Business Services (GBS) becoming more popular?

Global Business Services 279

Global Business Services Service Shared Services Flexibility 279

Everest Group

AUGUST 2, 2024

But the title’s been swirling around in my head as I see global business services (GBS ) ponder the next steps in their careers. We can argue all we want that GBS is an operational role, but for many, connecting the dots between operating a service and a business is difficult. Demonstrates poor political nous.

Jobbing 162

Jobbing Global Business Services Finance Sales 162

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

NOVEMBER 19, 2024

What are the opportunities for GBS organizations in 2025? Who should attend?

Global Business Services 130

Global Business Services Shared Services Sourcing Marketing 130

Everest Group

MARCH 19, 2024

By partnering with IT and technology services providers, banks and financial institutions can prepare for the new T+1 settlement. Implications for banks and financial services institutions The shift to T+1 settlement presents a significant opportunity for the financial industry to enhance operational efficiencies and reduce risk.

Banking 162

Banking Service Streamline Operations Risk Management 162

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. This blog explores the top three themes we believe make their mark in the sea of announcements, initiatives, and even unspoken priorities.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

Everest Group

DECEMBER 26, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

MAY 9, 2024

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

MAY 28, 2024

Adobe Services Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity.

Service 162

Service Marketing Research Design 162

Everest Group

FEBRUARY 22, 2024

Delve into this transformative shift and potential opportunities for enterprises and service providers in this blog. Everest Group research found enterprises ranked productivity as a top three expectation from service providers in 2024. The next blog in this series will explore the hybrid Copilot strategy in detail.

Out-Tasking 162

Out-Tasking Cybersecurity Government Service 162

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

MARCH 25, 2024

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight.

Research 173

Research Service Cybersecurity Banking 173

Everest Group

MAY 8, 2024

Explore the implications of this deal and recommendations for customers and partners to navigate these sweeping changes in this blog. In a move that has sent ripples through the tech and cloud services industry , Broadcom’s acquisition of VMware marks a pivotal shift in the virtualization and cloud computing landscape.

Reduced Costs 162

Reduced Costs Outsourcing Flexibility Marketing 162

Everest Group

SEPTEMBER 30, 2024

For service providers, this diversification presents opportunities to establish stronger ties with semiconductor manufacturers looking to tap into these emerging markets. Service providers can develop advanced testing methodologies and employ tools such as digital twins for simulation.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?”

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Premier BPO

JUNE 28, 2024

The second blog of the series to transform the CX strategy will examine why underwhelming digital experiences contribute to the continued fall in CX quality and share some ideas for improvement. Best Practices for AI & Self-Service 3. You Aren’t the Only One Contact Us The post AI-Powered Customer Service: Friend or Foe?

Customer Service 246

Customer Service BPO Service Co-Sourcing 246