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Five Key Steps Buyers Should Take to Optimize Services Contracts | Blog

Everest Group

In today’s competitive business landscape, maximizing value in outsourced services is crucial for buyers to achieve savings objectives and maintain a competitive edge. This flexible, iterative approach helps buyers identify value-creation opportunities, address performance gaps, and cultivate high-value vendor partnerships.

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Need to Kill COLA in Services Contracts | Blog

Everest Group

In allowing adjustments when costs went up, COLA clauses served companies well for quite a while in contracts for third-party services. Read more on my blog on Forbes. But that’s no longer the case. In fact, it’s completely unsuitable for today’s business situation.

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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

Delve into this blog to explore the advantages and potential hurdles of adopting a strategic business outcome in CXM. The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.

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Four Steps to Transformation: Overcoming Buyers’ Achilles Heel in IT and BPO Deals | Blog

Everest Group

Here are a few examples that highlight the extent IT and BPO providers can fall short of expectations: Example 1 : A Tier 1 IT service provider was near the end of an application management service contract with a mid-sized US-based manufacturer.

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What You Should Know About A Dedicated Team Model

Groove Technology

This blog will define a dedicated team model, its advantages, and disadvantages, and how it differs from its competitors – Fixed Price and Time & Material model. After realizing the limitations of classic outsourcing models, there exists a need to find an advanced kind of cooperation. Let’s explore!

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Integrating AI into Asset Performance Management: It’s all about the data

IBM Services

Increasing managed services contracts across the enterprise becomes a proactive measure, ensuring continuous support for evolving systems. Challenge 4: Build sustainment and resiliency The initial deployment of AI in APM isn’t the last stop on the road.

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Why DDI solutions aren’t always ideal for authoritative DNS

IBM Services

If you’re outsourcing that maintenance to a DDI vendor, be prepared to pay even more for a professional services contract. See the benefits of NS1’s Managed DNS solution The post Why DDI solutions aren’t always ideal for authoritative DNS appeared first on IBM Blog. Contact us today and get a proof of concept going.