Everest Group

MAY 21, 2024

As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

JULY 1, 2024

No doubt about it, they are a different breed—now more likely to come to the role either as a loyalist—from another enterprise function—or as a step-up leader from a shared services or smaller GBS organization. Looking at these next-gen leaders, does any of what I am seeing resonate?

Collaborations 130

Collaborations Shared Services Government Flexibility 130

Everest Group

NOVEMBER 18, 2021

Read more in my blog on NASSCOM’s website. According to Everest Group conversations with more than 100 GCCs to learn their priorities in planning for 2022 and beyond, the following five areas emerged as being critical to the success of these Centers.

Analytics 130

Analytics Shared Services Service 130

Everest Group

JULY 25, 2024

Enterprises today must prioritize building and scaling next-generation products, platforms, and services to stay competitive.

Jobbing 130

Jobbing Automation Service Management 130

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. How current and potential employees view the organization’s brand is critical to business success.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

JULY 9, 2024

Amid economic challenges and a cautious business outlook, maintaining a positive brand image is not just important – it’s vital. Specialized skills are more critical than ever, making the attraction and retention of top talent a key objective for organizations.

Right-Sizing 182

Right-Sizing Research Marketing Flexibility 182

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources.

Management 147

Management Right-Sizing Global Business Services Government 147

Everest Group

SEPTEMBER 9, 2024

If you have questions or want to discuss CM platforms and solutions, please contact Krishna Zawar at Krishna Zawar or Parul Trivedi.

Management 130

Management Global Business Services Advisory Automation 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

SEPTEMBER 13, 2022

Learn the latest metaverse trends to watch in this blog. The metaverse offers promise to reinvent hybrid models by balancing remote work with social connections formed between avatar versions of employees in a virtual world. This emerging model holds the potential to enhance team collaboration, accelerate learning, and spark creativity.

Collaborations 130

Collaborations Operational Costs Flexibility Jobbing 130

Everest Group

MARCH 31, 2022

In our recent blog, we wrote about service delivery risk in Ukraine. 24, almost 150 companies operating out of the region supporting IT, Engineering, and Business Process services have ceased or at least suspended operations in the region, impacting thousands of jobs. Since Russian forces invaded Ukraine on Feb.

Risk Management 130

Risk Management Risk Management Nearshoring Cybersecurity 130

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.

Global Business Services 162

Global Business Services Management Service Research 162

Everest Group

JUNE 10, 2024

This surge in GIC build and expansion is coming at the expense of the third-party services market. Read more in my blog on Forbes An increasing number of companies have started their own Global In-house Centers (GICs) (also known as captives), and companies that have existing GICs have been expanding the scope of what those GICs do.

Marketing 100

Marketing Service Global Business Services Shared Services 100

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under.

Management 147

Management Global Business Services Right-Sizing Research 147

Everest Group

AUGUST 25, 2023

Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog. Global Capability Centers (GCCs) can use storytelling to transcend geographic and cultural barriers to effectively communicate their vision and value to diverse audiences.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. For the first time in its short history, the model was tested, and it passed with flying colors. Show the enterprise how to work globally? Prove that collaboration doesn’t have to happen in a conference room?

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Leaders were more cautious and prioritized cost optimization. To gain valuable insights into how the year unfolded compared to expectations, read on.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

SEPTEMBER 30, 2024

In recent years, Global Capability Centers (GCCs) / Global In-house Centers (GICs) have experienced a remarkable surge in popularity amongst enterprises worldwide, with headlines frequently highlighting the establishment of new GCCs across various regions.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

SEPTEMBER 14, 2023

Change management is necessary within Global Business Services (GBS) organizations. Understanding your change management approach and experience level can improve decision-making and enhance transformative practices. Our research has identified four change management personas that GBS organizations typically fall under.

Management 130

Management Global Business Services Right-Sizing Research 130

Everest Group

SEPTEMBER 25, 2024

I was familiar with each company’s revolving door of leaders, the quality of the team, GBS’s historic inability to scale, and the downward trajectory of the share performance. Earlier this month I had two of those eleventh-hour conversations with leaders who were about to sign onto gigs reviving GBS models.

Jobbing 130

Jobbing Outsourcing Management Global Business Services 130

Everest Group

AUGUST 9, 2023

But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future? Let’s delve into this question in this blog. Contact us to learn more about popular global services locations.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Everest Group

JULY 8, 2022

India’s continued position as a leading destination for Global Capacity Centers (GCCs) was among the key themes emerging from the first hybrid National Association of Software and Service Companies (NASSCOM) GCC Conclave on June 29-30 in Hyderabad.

Nearshoring 130

Nearshoring Offshoring Banking Flexibility 130

Everest Group

DECEMBER 15, 2023

What accounts for this acceleration in companies building their own capability rather than taking advantage of a third-party service provider’s capability? Read more in my blog on Forbes It is very clear that companies are more aggressively taking advantage of offshoring, and many are doing it by building their own capabilities.

Offshoring 100

Offshoring Accounting Service Global Business Services 100

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

JANUARY 5, 2023

Change management is viewed as critical by 75% of GBS organizations, but only 16% manage change as an essential component of GBS initiatives, a new Everest Group study found. Read on to learn best practices and key findings from this first-of-its-kind change management research.

Management 130

Management Right-Sizing Research Global Business Services 130

Everest Group

OCTOBER 19, 2021

CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. Blog The Evolution of the Automation CoE Model – Why Many GBS Centers Are Adopting the Federated CoE Model | Blog. What are the emerging talent models for successful IA programs? Who should attend? Michel Janssen. Amardeep Modi.

Automation 130

Automation Shared Services Global Business Services Research 130

Everest Group

DECEMBER 26, 2024

Key responsibilities Manage multiple initiatives from business development to client delivery Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed) Communicate and interact with senior stakeholders in major outsourcing service providers (..)

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

MARCH 11, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Service 147

Service Retail Manufacturing Banking 147

Auxis

FEBRUARY 16, 2022

In today’s cost-cutting environment, some executives have wondered aloud whether creating a shared services organization internally makes better financial sense than outsourcing back office operations.

Shared Services 52

Shared Services Service Outsourcing 52

Everest Group

JULY 12, 2023

A white shoe strategy firm or one of the Big 4 has helped you develop an all-singing, all-dancing global business services blueprint that harnesses the latest GBS thinking. Your stakeholders seem to be willing to embrace a more comprehensive model, embracing new scope and moving even more work offshore.

Global Business Services 130

Global Business Services Offshoring Management Shared Services 130

Everest Group

MAY 8, 2023

Deborah Kops Managing Principal, Sourcing Change Executive Advisor, Everest Group Is it a normal silly season? Or is it a symptom of the times? Business dynamism is at an all-time high, compelling smart GBS organizations to go into continuous change mode.

Jobbing 130

Jobbing Flexibility Research Management 130

Everest Group

JANUARY 20, 2022

CEOs and CXOs BPS strategy leads BPS department leads GBS/shared service leaders Global sourcing mangers Vendor managers. Era | Blog Business Process Services (BPS) 4.0: Era | Blog Business Process Services (BPS) 4.0: Who should attend? Michel Janssen. Chief Research Officer. Rajesh Ranjan. Prashant Shukla.

Research 130

Research Shared Services Sourcing Service 130

Everest Group

OCTOBER 31, 2022

Deborah Kops. Managing Principal, Sourcing Change. Executive Advisor, Everest Group. I’m a bit tired of hearing the GBS glitterati bash any model that isn’t 1) end-to-end, 2) integrated, 3) fully digital or, 4) delivers every applicable scope under the sun.

Offshoring 130

Offshoring Facilities Management Government Collaborations 130

Auxis

OCTOBER 14, 2022

Despite how small Costa Rica is from a population perspective (~5.2M

Shared Services 52

Shared Services Outsourcing Service Finance 52

Auxis

OCTOBER 14, 2022

Despite how small Costa Rica is from a population perspective (~5.2M

Shared Services 52

Shared Services Outsourcing Service Finance 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

MARCH 8, 2022

Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Chief sustainability officers Chief diversity officers Sourcing and vendor managers Procurement managers Global business services (GBS) / shared services center leaders . Parul Jain. Practice Director.

Impact Sourcing 130

Impact Sourcing Sourcing Government Global Business Services 130